Reviews for Burbank #6654

Best Home Depot around. For that matter the best hardware store anywhere. It is always clean, neat, and well stocked. The employees are courteous and knowledgeable. Plenty of parking and help if needed to help load your vehicle.

Best hardware store to shop at. . . . period Store manager who knows how to run a store Happy friendly knowledgeable employees Extremely clean and well stocked Clean restrooms Lots of parking space

Danielle from appliances and Matt from Kitchen Design were stars shining bright today with their attention to helping me personally and making me at ease when asking for help. Normally you walk in and the aisle assistants are so busy and burnt out that they rarely go out of their way. Today was an extreme exception and made my day. I really think that it's so rare nowadays to get this type of attention in such a big store. Way to go Danielle and Matt! Ask for them, they are truly special.

Good is Good. Your Stores have always been Good.

I came to the Burbank store this afternoon after I had experienced a delivery issue with my appliances. Danielle was very calm and helpful. She tried to solve the delivery issue, but I ended up cancelling the order. She then preceded to help with a new purchase. After I left the store, I had several questions, and she answered them in a very kind manner when I called her back. I then called Home Depot later in the evening with a concern and couldn't get through since they were busy. I called the 1800HomeDepot number and they were able to address my questions. Danielle noticed I had called the store several times, so she called me back at 9:00 PM to check on me and inquire if everything was okay with my order. I couldn't believe it - so conscientious! She definitively made me feel like a valued customer!

I love Burbank HOME DEPOT, I been going since it open. Always find what I need, great prices and discounts. the employees are great.

Impressive customer service that is patient and understanding to customer concerns. Elda and Tara were great at solving my exchange issue. It's nice to be able to shop freely knowing you can count on customer service to help make returns when parts don't fit exactly. Thank you for making my Home Depot experience excellent.

The item I was looking for was easily found upon request for assistance from an associate who was extremely helpful and generous with his time. During this visit I think the store was less cleaner. The check out was easy and the associat4es were helpful and available.

Wonderful customer service, friendly and knowledgeable staff, speedy service. Found what I needed easily. Organized.

OUTSTANDING CUSTOMER SERVICE. Elda head cashier and Steven at register excellent customer service. Thank you ELDA and Steven

Don't be in a hurry. After the renovation, they only are able to operate 4 of their 8 self check-out stands and the line can be 12-20 minutes long.

thanks Wacolda for all your help! associates are so helpful and knowledgeable! appreciate the customer service

Our experience was great because Gabby was so helpful, professional and kind. We actually missed an entire aisle of mini refrigerators and Gabby took us their and helped my wife to actually see the refrigerator "out of the box" so she could decide if would be the one and it was not. We looked and another that for a few more dollars really made sense short term and long term. We came looking for a RCA Thompson frig and found something better in stock and more cubic We are very happy...with Gabby!

Nova was helpful

I love this store! The employees are so knowledgeable, helpful and eager to be of service.

One of the guys in the back near the granite tiles was really helpful. As well as Nova; he helped putting the tiles in the car.

Great location. Close to everything and they have a fully stocked warehouse and tons of helpful people. You need this place.

Burbankis already the center of the universe. Why not have an amazing hardware store that has everything you need!

Home Depot Store Associates are friendly and helpful, store is clean and well organized

The store was clean and very organized, the staff there were very friendly and helped me find anything i needed, would highly recommend this store next time you need building equipment :).

Years of working, never had it occurred for me to fill out a review until I had worked with such a remarkable, knowledgeable, and helpful worker as the cashier Elda at the 1200 Flower St. Burbank CA. I will direct all of my other associates to her for help and guidance. I truly feel as a valued customer when it comes to working with her. You can find a Home Depot anywhere, but the workers within are what makes this one so special.

Excellent employees

Was fine in store. Our salesperson forgot to tell us we needed a stackable kit for the washer dryer we bought. Delivery people came by and just left because we didn't have the necessary equipment. Tried calling Home Depot and talking to ANYONE who would listen. Instead got 45 minutes of phone hold and promises of a call back once they were available. No phone call came. I had to call again, be on hold forever, get transferred from one dept to another when I did finally get a human being, only to be put on hold AGAIN. I swear it took at least an hour for me to get to talk to a human, and not even from the appliances side but from the kitchen. I think his name was Matt and he was super helpful. Promised to talk to Kay, our original salesperson who presumably forgot to include the kit in our order, and have her call my wife back. We'll see if we get any phone call back as promised. I don't have high expectations.

Would have been nice if they had one of the registers open. Only thing available were the self serve payment kiosks. There were customers who had trouble using them. Waited in line longer than usual. I think if you give customers an option to where they can go to an actual register, they might feel more comfortable with a register and cashier, than forcing them to use a kiosk. This way you give the customer an option, and the lines can move a little quicker.

Vick in customer service was very helpful & personable. This store was also well stocked. I would recommend this Home Depot over the one in Glendale.

EXTREMELY SATISFIED

Give the staff new software for the pro desk computers.. there a bit slow to load up information.

don't bother, staff don't want to be there...

Great service By Edwin B and in general at the Home depot in Burbank!

This is one of the best Home Depots I've been to, the employees know where things are and they are very kind and helpful especially Edwin at the customer service station.