#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(319)294-7362
Tool & Truck Rental(319)294-7368
Store Hours
Mon-Sat: 7:00am - 9:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
4501 1st Avenue Se
Cedar Rapids, IA 52402
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Customer Store Reviews

  • 4.8 out of 579 reviews
96%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (579)
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Showing 1-30 of 579 reviews
Great service
I love the area rug we purchase.
by
    • Recommended
    Good people and good customer service
    Walked in there was asked how my day was and what I was looking for they got someone with a key to help me out right away and check out and left with a come back again
    by
      • Recommended
      Cedar Rapids' Store Experience
      I had Mathew and Carl assist me with getting 300 lbs worth of sand loaded on a flatbed, checked out and loaded. The store was busy, and these gentlemen made it feel like I hadn't waited long. They were so professional and polite and seemed happy to actually help. It seems like most places are not eager to assist, but Mathew and Carl are hands down legit.
      by
        • Recommended
        Very helpful and courteous.
        Special treatment I assume to all customers.
        by
          • Recommended
          Good Help
          Ran into a salesman Nolan at our local Home Depot Very Knowledgeable and helpful.
          by
            • Recommended
            Helpful & friendly staff
            We have consistently encountered friendly staff with returns for materials that arrived damaged, selection of carpet, and assistance with various DIY projects from plumbing to woodworking.
            by
              • Recommended
              Great customer setvice
              Went in to Home Depot to get 6 keys made. Was directed immediately to the right area where I was greeted and made my keys within 10 minutes. The same lady helped me check out and was back to car and on my way! Very impressive!
              by
                • Recommended
                Quick shopping
                I walked in and was directed to the product, which was a vaccum filter and I was also directed to a quart of oil for a John Deere riding lawn mower for a four cycle engine.
                by
                  Customer Service is excellent!
                  We stopped in to purchase a new bathroom faucet and found a great selection. Price was even better than expected for a quality item.
                  by
                    • Recommended
                    most of the people were very helpful
                    the 3 people that helped me were very helpful
                    by
                      • Recommended
                      Helpful
                      I was recently looking for some paint for my husband. I wasn't sure what I needed. A little lady poker her head around the end of the aisle and asked if I needed help. She was so friendly and didn't make me feel stupid. Later she helped me find some shelves and asked someone to cut them to the right length for me. Great experience!
                      by
                        • Recommended
                        Great Customer Service
                        Nina was very kind and helpful.
                        by
                          • Recommended
                          Great store to shop in
                          I have found the employees friendly, knowledgeable, willing to offer suggestions and have gone out of their way to help me select the correct items.
                          by
                            • Recommended
                            Found What I Wanted
                            I was looking for a 3 ft ladder but could not find one locally in stock. I searched for a 4 ft ladder and found a nice ladder with the best price in town. The cashier helped me to save on the purchase. I bought it and have used it already. Perfect for what I am using it for.
                            by
                              • Recommended
                              Helpful employees
                              Sheryl showed me the battery sale and I got 8 more batteries for $1. The store is clean. Staff is helpful and friendly. I generally enjoy shopping at all Home Depot’s.
                              by
                                Nice store however the customer service has not been very fulfilling!
                                Purchase the tub with the trim kit and the pieces necessary to install it it's currently sitting unusable because the pieces do not work and are not being replaced by home Depot itself despite the fact that the tub was ordered through them. Have been told by store personnel all the way to the store manager Matt Austin that it is my responsibility to communicate this to the manufacturer of the tub. All of that is currently having to be done through email which obviously means there is no expedited service or meaningful service happening on my end. I will do my best not to make purchases at this home Depot or any other in the near future.
                                by
                                  cashier
                                  synthia was very helpful
                                  by
                                    • Recommended
                                    paying your employees enough
                                    I was in the store today and was overwhelmed by the amount of help finding things i was offered. what ever you are paying those employees its not enough. Good help is hard to find but great help is hard to keep!
                                    by
                                      • Recommended
                                      Smiles all around!
                                      I was very pleased with the employees at the store. They were helpful, happy and had great dispositions! The bonus is that you had the item I was looking for!
                                      by
                                        • Recommended
                                        Excellent merchandise and super employees!!
                                        BOUGHT HUSKY TOOLBOX. Excellent employees!!
                                        by
                                          • Recommended
                                          Great Store! Awesome Employees. Very helpful and professional
                                          Best Store in this area! They have everything you need. Friendly Staff
                                          by
                                            • Recommended
                                            Great experience
                                            Every time I come to this store, all of the employees are super friendly and helpful. This particular day I needed help picking out some fencing boards for a holiday work project for cancer patients. Every employee was friendly, but the gentleman that helped me hand pick boards and picked each one up and showed them to me so I could yay or nay to them was so kind and patient with me. He really went above and beyond. He doesn't know it but he is helping make the holidays just a little brighter for our patients who are going through so much and I appreciated the kindness more than he knows.
                                            by
                                              • Recommended
                                              Total Customer Focus
                                              I have made several major purchases this year and continually walk away satisfied with having worked with Lara R. in appliances/millwork.
                                              by
                                                • Recommended
                                                Ty is the best!
                                                Ty the Front End Sales Manger is hands down the best. We had some painstakingly annoying issues that he quickly and easily resolved for us regarding our rebate gift cards. He went above and beyond to help us and we couldn’t be more grateful! Thank You TY!!!
                                                by
                                                  • Recommended
                                                  Uncle Sam (Stan) saved my Sunday
                                                  I came into pickup a list of materials for my wife's Halloween craft project. I found some of the materials but soon realized they would not work. I explained my dilemma to Stan and my frustration, missing NFL games to shop for crafting materials. Stan saved my Sunday. He found better materials the would work better and drill 2 sizes of drill bits to try. With Stan's help, I was able to get home in time to watch NFL games.
                                                  by
                                                    • Recommended
                                                    Great employees!
                                                    I shopped at Home Depot in Cedar Rapids today and had an amazing shopping experience. One gentleman cut some boards for me and another showed me where some thing was in the checkout gal was very friendly. I would highly recommend this Home Depot to everyone
                                                    by
                                                      • Recommended
                                                      good customer service
                                                      We recently purchased an upright freezer from Home Depot. We were originally going to go with a small chest freezer, but (BILL) mentioned that there was an upright freezer on sale. We realized that it was more than what we wanted to spend, but after our conversation with Bill, we did decide to go with the upright freezer. He explained the delivery options thoroughly to us as well.
                                                      by
                                                        • Recommended
                                                        Does Not Honor Military Discounts on Building materials, lumber, appliances, etc
                                                        Be aware that your purchases are not valued or discounted for those that have served their country in the military. I strongly recommend shopping elsewhere. Why line the pockets of their executives any longer when they have no respect or place any value on our military personnel.
                                                        by
                                                          Excellent Customer Service
                                                          Very impressed. We were approached 7 times with offers of assistance. Employees walked us to our needed items instead of pointing. Very clean.
                                                          by
                                                            • Recommended
                                                            Service.
                                                            I would like to state the checkout clerks name simple because she did a very good job and was very pleasant to work with, Her name is Amanda.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 579 reviews

                                                              Nearby Stores

                                                              Find Another Store

                                                              1050 Southtown Dr

                                                              Waterloo, IA 50702

                                                              46.98 mi

                                                              Pro Service Desk

                                                              (319)235-4996

                                                              Mon-Sat: 7:00am - 9:00pm

                                                              Sun: 8:00am - 8:00pm