Reviews for Cordova #704

Employees are fantastic in all departments at this store. Only place I go now.

The best shopping experience at any Home Depot in the Memphis area. Just excellent concern for the customer.

This store is a wreck. Looks like a bomb went off on almost every main aisle due to the employees (I'd say mostly management) not knowing how to present product displays. They are centered, they aren't aligned and it's like walking through a maze to get around. The employees are just about as useless as they come. They don't care to help anyone unless you literally trap them into helping you. Your return policy is an absolute joke that's not even worth laughing at... I mean, I can go on and on. The management at this store obviously needs to change, but you're not alone. The one in East Memphis is just as bad, but at least they care about their appearance inside their store.

I wanted to give 5-stars but I had a very bad experience with one of the cashiers, store #0704 near Wolfchase. Her name is Richetta and she was extremely rude as I attempted to ask a question as I was trying to let her know that I needed to leave merchandise that I had in a basket, momentarily, while I step outside to find another cart to haul wood. I didn't want to walk out with unpaid merchandise while looking for the appropriate cart. She responded clearly as if she did not want to be bothered. After I asked for a supervisor, she refused to call one and passed my request off to another employee so they could call the supervisor. She made it very clear in many ways that she would not be of assistance as if she doesn't get a paycheck due to the customers who shop there. Also, when I asked for her name she just looked and didn't say anything. The cashier across from her gave me her name and as I was walking out with my merchandise, she asked "What she want my name for?" as if she did not just provide for this store a bad review. Until this day, I've always had wonderful experiences at this location and travel out of my area just for the wonderful customer service. Richetta just made this location lose a star; probably should've taken away 2-stars as rude as she was.

The employees especially Darnell was super helpful and friendly

Very Friendly and attentive employees working at this location

As I was leaving I turned around and re-viewed the store, how's that for a re-view! ps Just funning!

I just had one of the best experiences at this Home Depot. The store manager, Steve, goes out of his way to have happy, satisfied customers that want to come back. Thank you Steve and Aaron for your help with my lemon washing machine return and the purchase of a new one.

Store was very clean but employee very helpful in locating product for me in store when I called to verify availability before drive 30 minutes to this store, She was very friendly and energetic and had product for me when i got there. Definitely a place I would return because of this employee and going out of her way to help and make my shopping experience wonderful. Managers have done right in training employees on customer service.

Employees are always friendly and willing to help! The garden dept. is my fav, and always enjoyable to browse bc of organization and generous stock/selection. It’s always well-tended with healthy plants, -watered, not withered!! Nice selection of misc. garden decor, also, like shepherds hooks, quality pots and more!

Appreciate the clean atmosphere, the friendly, and helpful staff and service … thank you!

Great experience in picking up an online order.

My shopping experience for a refrigerator was amazing!Thank you! Aaron was both patient and professional as well as knowledgeable. I made my purchase and scheduled delivery in no time. Thanks again!

Horrible that the employees are not familiar with their own Price Match policy. The reviews at one store will never match the reviews at another retailer! Store mgr said match the price but The CSR refused and told me to go to the Target next door. since they have the storage bins in. She lied. As I told her, Target in Horn lake had them in stock but I came to Home Depot so I could also buy DAP concrete. Not good!!! I wish her the same fate!!!! Overcharged my $24 + tax!!!!!

The store was clean the cashier's were friendly, smile and greet you when you first walk in the door. The associate Ron Shields in appliances was extremely helpful and very patient. Thanks!

THIS STORE HAS ALWAYS BEEN A GREAT STORE FOR ME TO SHOP AT

Store was well organized

I got what I needed and more.

Employees avoid customers. No one speaks and no one is available to assist customers who are spending large amounts of their hard earned money. I may not be a major corporation that spends thousands at your company daily or weekly but i so feel the thousands i spend on major purchased should be appreciated. The sales person didn't attempt to help he was too busy on his cellphone to care.

Great selection of well worn and beat rental equipment. I look forward to renting a most dangerous ditch witch.

Sherry McClarty is a model customer service employee Yes, I would hire her in a minute and away from this store as a customer service specialist

the store was clean, however the associates assigned to certain departments knew/know nothing about the products they are covering. The manager should learn how to deal with a complaint and not give a flippant response. and finally as a veteran, when I asked about the military discount and showed appropriate identification, was not afforded the 10% military discount to my bill.

Julie, at checkout was so so kind. Made sure everything was in my bag - like the free paint stirrer and the little spout they gave me. Came around to my basket to make sure nothing would spill out. Very engaging and upbeat.

I needed to pick up some lumber for a DIY project. I meet Thomas who stopped what he was doing, took me to the various bins where the pieces were. He sorted through them and placed them on my cart: he was friendly and most helpful. He and Russell found the plywood I needed and cut it into the strips I had asked for. They offered even to help me load it in to the car. Thye made my shopping swift and pleasant.

Steve Lingle and his customer service team are awesome. Great teams make a great store, and this is a great store. Several mistakes were made, but each were addressed and corrected by Steve, Betty and Kendra. I cannot express the amount of service this store provides for their customers, except the word exceptional. As we are all human, mistakes are made, but how we handle ourselves after is what defines our character. This stores team has excellent character.

Problem with Carpet Installation. It was more related to the experience with Romanoff which is Home Depots chosen carpet installers.

Rude sales associate. Non-chalant attitudes when an issue is spoken upon.

Keep items in stock. Provide customer service. Employees seemed reluctant to help stating "this is not my department.". Present nicer cashiers, more empathetic to concerns presented, especially due to out of stock items that were just there the day before. Cashier had an attitude and stated "i don't want to be here" and i seemed as though she had just clocked in for work. I informed her that i had a hard time finding things in the store and asked her to look at other locations. She didn't offer much help at all.

Markus was an exceptional cashier in that the was very diligent, patient and accommodating while filling my order! He has great customer service skills that are not often found in young people most times in my experience.

This store is amazing on making you feel right home. Alma cashier made me felt welcome and saved me money. Need more people like her. Thanks homedepot!!!!!!!