Reviews for Cottleville #3022

My Review and recommendation will always be high for this store. I have been shopping at this Home Depot for the last 17 years. it is my neighborhood favorite store. And I will not have an employee change the good feelings I have for this store. I called this morning and spoke with a professional lady her name is Anna at hardware to make an inquiry about a miter saw stand. She located one and advised me that you will put it at the front desk with my name on it. she delivered and I thank her for that. When I arrived to pick up my item from the front desk, a lady by the name Mary who helped me in the past (Dry and lacks professional customer service). My experience with her, was disrespectful and rude to me in the past. I asked her, I am here to pick up the miter saw. the box is big and heavy, but I still have some more shopping to do. I asked her if I can leave the box to finish my shopping and then I will come back and pick it up and load it to the car. Right away, I noticed her unprofessional behavior and her suggestion to the problem was to take it load it to my car and come back and finish shopping. Then I asked her again and her recommendation was “Sir, you need to take it to the car, load it and then you can come back and shop again. A nice lady by the name Lisa, I believe she saw everything and heard the conversation. She came to me and she took the item and set it aside and she told me go ahead and finish your shopping. so, I did. when I came back after I finished shopping to pick up the item. Mary was at the counter, and I purposely did not seek her help. When I told the loader to meet me outside while I go bring my car. she made a gesture that it was obvious, she is mocking me” Oh my God here we go again. I asked her what that was for. Her respond was “nothing”. I told her, there is no need for that, at the end of the day I am a customer who gave you respect and expect the same from you. that is my story

I bought a refrigerator in this store on black Friday weekend and they were very busy. The sales associate in the appliances department was very knowledgeable about the product and warranty, explained the delivery and setup, and completed my purchase in a matter of minutes.

Johnnielynn in the flooring department was very helpful!

Vicki and Marissa are the absolute best. They kept me from shopping the competitor. They should both get a homer award and be cashier of the month! I used to work at Home Depot for their service desk around 9 years ago, so I have always been loyal to Home Depot just from working there before. I recently purchased a house and have been going to Home Depot multiple times a week for the past 4+ months spending hundreds each time from do it yourself projects to an insane amount of plants. I am not a contractor, so even with the amount I spend, I realize I'm not as valued as the ones who spend thousands there weekly, but for the average person, I feel as though I make a fair contribution. Getting back on track though, I've been coming there weekly for several months now. I am always extremely polite as I worked at the service desk so I always try and be friendly and I have never once before today asked for a discount or special treatment or anything. Today however, the item I was wanting was the last one in stock and it was damaged. It was something I could fix, but it would take a few bucks to fix. So I figured I'd ask customer service if they would give a discount on the damaged item. The lady (I can't remember her name) was extremely rude and seemed aphauled I dare waste her time even asking for a discount. So I walked away, unsettled by her demeanor. This was something I needed though, so I decided to go ahead and get it, but told myself I would check out the competition as this particular interaction was very disappointing. Having previously held her same job title, I knew the way she acted was unacceptable. So I go to the check out counter, and the item I grabbed had a damaged barcode. So Vicki and Marissa worked with me to do a price check. While waiting, they were being very friendly and we were making small talk. During this time I had casually mentioned I was disappointed the item was damaged, but unfortunately, the service desk would not give a discount and it was the last one so I went ahead and got it. Both Vicki and Marissa agreed this was unacceptable and gave me a discount. Their kind disposition and willingness to go above and beyond is the reason I will be coming back next week, and the weeks to follow.

Cashier are rude no people skills I visited on Sunday September 20th. Just poor customers service.

Kris in flooring is very knowledgeable of the products. Went up and beyond. Always try to see her when I go to store

Best Home Depot Ever!!! Dave Rubin in flooring is awesome!!! we past 3 Home depot to go to this one!!

Wonderful store to shop at.

Purchased what I thought was NEW merchandise only to find out when I got gone it was USED. I would not recommend this store or franchise. Much prefer Lowe’s.

Extremely friendly and helpful associates every time I am there!

This Home Depot is staffed with welcoming employees who are extremely educated and quickly available to help one find the specific items needed. Both gentlemen who assisted me were very friendly and made me feel like family which is comforting to a lady who needs an honest pro to assist on purchasing lighting items. Thank you to everyone who works at this Home Depot!!

This store generally has whatever I am looking for. It is extremely rare that whatever I am going there for, is out of stock. The employees are very helpful and friendly, and that is particularly important now with the pandemic going on

Kreyton, Cameron, & Vince P. are very exceptional employees who should be recognized on some level. Cameron greeted me at the lawn & garden with a motorized cart because I have severe arthritis in both knees & requested some come with a cart. The associate from lawn & garden called for the cart, & Cameron came. The beginning of my great store experience began the moment he approached me. He was pleasant & smiling, gave me accurate directions to the dept where I’d find the item I was there to purchase. I encountered Kreyton & Vince P in the dept. They assisted with putting the deep freezer on the cart, escorted me to checkout, & transporting the deep freezer from the store to the vehicle after purchase. I then ran into Cameron again, who accompanied me to the car so that he can bring the motorized cart back into the store without me having to concern myself with walking to the car from the store’s exit. All 3 of these gentlemen were such warm faces to see & meet. They made my shopping experience at The Home Depot very enjoyable. Although, it’s not near my home, I believe this will continue to be my “go to” store as I was very pleased with the way I was cared for while shopping the Cottleville store today. You guys wouldn’t understand how delighted I was to have these 3 guys assisting me! It made a world of difference. If the formula at Cottleville’s Home Depot was exercised at all of the stores, you’d have more grateful customers like me on a national scale! THANK YOU Kreyton, Vince P., & Cameron YOU GUYS ROCK & you exemplify the qualities of GREAT CUSTOMER SERVICE. It didn’t go unnoticed. For the record, I was so pleased, I attempted to tip them & they vehemently declined a tip from me! Thanks again for my experience

The employees at this store are always polite and willing to help. I have received great customer service and I am usually able to find items very easily.

The staff ignores you, unless they take the time to be rude, has insufficient (or flat out wrong) product and application knowledge. The management is openly defensive and hostile. Working in the construction supply field I know their mark up is around %1000. For that kind profit margin I would hope for much better service. I would suggest you visit a smaller, independent contractor supply house and see what real customer service looks like. "96% of unhappy customers don't complain, however 91% of those will simply leave and never come back – 1st Financial Training services. A dissatisfied customer will tell between 9-15 people about their experience. Around 13% of dissatisfied customers tell more than 20 people. – White House Office of Consumer Affairs."

Our cashier, Brenda (mature lady with glasses) was extremely rude and treated us as if we were causing an inconvenience to her by asking that our bill be split. She continued to talk over us and rushed us through our purchase. We have spent thousands of dollars in the store since our new home purchase, but having this experience makes us not want to go back EVER again. The manager was kind enough to listen to our concerns but the encounter with Brenda was one that will never forget; you never forget how people make you feel. Outside of this, all other staff was friendly and knowledgeable.

always friendly and efficient, esp in the mornings!

What friendly people you have there.

Friendly, awesome employees! Go see Tim in flooring.

If you're a DIY'er and need assistance with plumbing just find Art in the plumbing department. He'll fix you up with what you need. The most knowledgeable individual I've ever run across for plumbing issues!!! Absolutely amazing and very friendly/helpful.

The worst experience I have ever had. I purchased a door almost 4 months ago that was supposed to take two weeks. I was told three weeks ago that the door would be installed on the 30th. Never given a time only a date. No follow up was made at all by anyone announcing what time to expect or reminding us of the install. We receive a call that morning saying the installer came by and we didn’t answer the door. We were home along with our two children. They also said we had received a call that morning on all of the number listed. This could not be further from the truth and I have phone records to prove it. Now we are being told it’s our fault and we will be put on another list and have to wait another month for a door that is over 3 months late. I am so mad a Home Depot and the way they treat valued customers that I will no longer spend my hard earned money to shop there.

Michael from the exterior door department did an absolutely wonderful job. He was incredibly knowledgeable and efficient.

Sales rep was poorly trained. He made promises they could not perform. The store was unable to deliver their part of the contract, the installation of a dishwasher. I had purchased a dishwasher from an appliance store previously. They performed perfectly. I was told by HD that, because I had a ceramic tile floor they were unable to install my dishwasher. I had the same floor that I had previously and it was installed perfectly. I can only explain the difference in the level of competence of the previous store and the workers from Home Depot

I shop here because of products, pricing and the store is closest to my home

A shame that this location is out of stock on winterization items and its mid november. A shame the staff apparently has not been trained in professional customer service .

Having a room addition to my home, most of the products come from Home Depot. Very happy with all my purchases

If you or any one you know needs to buy doors or mill work, please go into this Home Depot and ask for Vince in that department. He knows his job. I’m remodeling an older townhouse and need to purchase several new doors, trim, baseboards etc.. I really don’t know much about all this, but Vince does. He literally walked me through the purchase of all of doors, trim, etc... Even when I came in with a list of things my son needed for this project, Vince knew what the things on the list were, even though it was written in contractor “language”. I came into the store time and again, with a weight on my shoulders, because I didn’t know what I was doing. Vince knew. I was relieved, every time I left the store. Thank you, Vince!

Kratin was incredibly helpful while shopping. He knew exactly what I was looking for and where to find it. I would highly recommend this location

I love this store and the associates. It is always clean and everything is displayed well and easy to find

The employees came to me when they saw me scratching my head in the lumber section. They mentioned things I had not thought about in a large deck project and their advice was welcome. This is the second time that employee “Wei” has helped me out. I will continue to be a Home Depot customer.