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Showing 1-30 of 579 reviews
Jun 10, 2023
Always overworked, unfriendly employees
I go into this home depot #4714 tonight to buy a toilet seat. I get ignored when I request help from one employee working on a computer at a nearby station. 2 walk passed me in the main interior aisle & make eye contact as I ask for help & keep going. This isn't even the 'problem'. I find the toilet seats, I make my selection, I go to the checkout line. 1-4 are in use, I notice the lady at 5 is printing her receipt. I go to 5. My scan gun on the upc of the box fails once. Then twice. Then I'm grabbed by my wrist, the gun is taken from me by the employee at the checkout stand & he physically moves me back. I am just stunned... He cannot get it to scan either. I am just standing there, he's not really talking. Then he has to enter the upc manually, then I get to be chewed out for not using 1-4 because he was closing this side. This is prompted by me saying if we're going to be this 'involved' & physical in a checkout why not just open a lane & check people out. My turn to make the payment for the $46.81 toilet seat. The chip error's once from insertion... This immediately prompts the man to take the credit card from me, bending it in the process, jamming it home to fail the chip error twice & then succeed on the thrice attempt. He hands it back to me & is seemingly astonished that I'm appalled.
I'm so serious here I grew up in an Earnhardt/Stewart fandom family. I've been shopping at home depot forever, sure I've had bad experiences before in my life. I'm 32 years old.
Never have I ever.
Ever.
Ever.
Been literally grabbed, moved away by an employee, had their back to me, nearly refuse to talk, then take my payment method from me, then choose to begin chewing me out, all while I'm just staring shocked & being told off essentially for not going into the line from 1-4 & how should I have known any of them closing one side etc... Ok then he bends my credit card, hands it back to me, & looks ASTONISHED that I'm upset & demanding he return the toilet seat after that interaction.
My receipt says 'Kyle'.
I don't know if that's who it was, but this receipt for this toilet seat that gets returned. Pull the video. Watch the man grab me by the wrist & move me away when the scan gun fails. Watch him take the payment method away, it's bent you can literally see the photo attached.
Absolutely never have I ever in my entire life. Been treated anything like that by a 'customer service employee. I cannot believe that is remotely legal what happened tonight. Look into this event. I am literally from a tony stewart fandom family & am probably never going to return to home depot for the rest of my life because of this singular event. Good day.
by
3 found this review helpful
May 10, 2023
The manager Hope is amazing
Hope helped some with when I was in the store to buy a Lawn Tractor. She not only helped me but was able to multi task and help other customers and employees as well all why giving me an above and beyond experience. Most the time when an employee ask me if I need help I just tell theme no because they usually end up wasting my time and and have no clue what I'm looking for or know much about the products that they sale. Hope was having to tell other employees what else things where on and where to find them. She was also checking out other customers and filling orders why I was on the phone with their customer support helping with with the credit app. It was suck a relief to see someone that knew what they were doing and good at their job. It’s such a rare thing these days.
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Recommended
May 28, 2024
Excellent customer service & friendly staff members!!
Excellent customer service. I've been shopping Spokane Valley Home Depot #4714 for approximately 20 years. I've been to a couple different home depots in the Spokane area, I might be prejudice, however finding the right products is not an easy task. The staff members are not easy to find nor as helpful.
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Recommended
May 22, 2024
I've always had great service at this store. There's always been an associate there if any help was needed. I prefer this Home Depot .
I've been in this store many times & have found each product I needed & all the products I've bought have performed as promised. If there ever was a problem, the customer service desk was quick to rectify any issues. Very caring service. Thank you.
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Recommended
May 7, 2024
Alway good service/help
Have used this store for 12 years. No matter what I need there's an employee to assist.
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Recommended
Apr 15, 2024
GRETCHEN IS THE BEST
Gretchen is such a awesome associate she saved me a lot of money thanks
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Recommended
Apr 6, 2024
Best Home Depot!
Everyone is very engaging, helpful, and friendly!
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Recommended
Mar 31, 2024
Quick to help
Though a little under staffed in my opinion, it's nice to find those few that are quick to see that some of us just need a little help. Props to Richard and Valeria at the Spokane Valley Home Depot.
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Recommended
Feb 18, 2024
Tool rental doesnt answer there phones
When i call spokane valley tool rental store they have continuously hung up on me for past year.....when i call liberty lake and also the north store they seem to answer there phones and are never rude
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Jan 18, 2024
Shoutout Matt (Plumbing) and Cynthia (Cashier)
With the negative temperatures we had a pipe burst in a bathroom around 7:30PM. We ran to home depot after cleaning everything up. When we walked in we were greeted by Cynthia, who directed us to the right area to gather the parts we needed. We still looked confused so she sent Matt from Plumbing our way to help. Thank you Cynthia!! Matt was extremely helpful and informative. He gathered all the parts we needed after we described our issue and the parts that broke. Matt walked us through the steps of replacing the parts. Mind you this is 30 minutes before closing. We did not feel rushed at all. Matt was truly our savior that night and we left feeling confident in the work we needed to do when we got home. We were able to replace the parts with no issue, thanks to Matt.
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Recommended
Jan 6, 2024
Debbie was great!
Although everybody at this particular, Home Depot are good employees, today, Debbie went out of her way to make us feel special. Five stars for Debbie!
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Recommended
Dec 22, 2023
Great service
I bought paint from Ryan. It was very helpful with my questions and my selection when I didn’t know what I needed or wanted. Thank you for having him on your team.
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Recommended
Dec 18, 2023
Please make it easier for me to spend my money at your store(#4714)
I like my experience with the Home Depot app and shopping at my local Home Depot to greatly improve For example when the app says that you have something in store it'd be nice if you did and it'd be even nicer if I didn't have to get the runaround.
Also on the next question "Would I recommend this to a friend" I would but with ☢️warnings☢️
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Recommended
1 found this review helpful
Oct 19, 2023
Great service
Camille went out of her way to be helpful.
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Recommended
Sep 20, 2023
Return issue
I bought pvc piping and asked if I could get them cut and return them if they didn’t work out for a project my husband and I were working on and was told I could return them even if they were cut. Well the project didn’t work out and my husband tried to return the pipes two different times to speak to different managers and they brushed us off and said they are unable to return them. So I was told one thing my husband was told the other and now I have piping I can’t use that was quite expensive to say the least. Super frustrated and have never had an issue with Home Depot before. I did not feel valued as a customer one bit.
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Aug 28, 2023
Great Cashier and Garage Door Associate
Sheila, my cashier, was very professional, courteous and helpful.
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Recommended
Aug 11, 2023
Overall pretty solid
I don't typically have any issues finding things in this store. It's usual a walk in and grab what I need. Lines are small most of the time. Employees are usually pretty helpful. All in all; a good location.
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Recommended
Aug 7, 2023
Adequate and meet expectations.
They had what I needed answered my questions accurately and promptly. They didn't waist my time or their time.
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Recommended
Aug 1, 2023
From Top to Bottom
Best HD store ever! From the store manager down to the newest employee with three days on the job, all of the managers, associates are eager to help, interested in what I was looking for and always gave me options. Can't say enough good things about this store including the manager who seems to know where every product is in the store without looking at anything first. Impressive!
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Recommended
Jul 25, 2023
Great associates
I ordered a table saw online waited a week to get it and on the day I was supposed to get it they got canceled but then I went in store and associates were very helpful and making sure I was satisfied and getting the product that I needed
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Recommended
Jul 23, 2023
Cardboard Boxes
Great quality, always back for more.
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Recommended
Jun 16, 2023
Great Employees
You can walk into home depot and not know what you're in need of, and the people are knowledgeable. What's great is, IF they do not know, they will find out for you! That element is key to their great customer service.
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Recommended
Jun 14, 2023
Great staff
Having recently moved from another location of 12+ years, all your employees seem well trained in giving a positive customer experience. They smiled and greeted us, were very gracious to give aid and store was amply staffed. Our prior experience at another Home Depot where they were understaffed, so sales people avoided availablity for customers.
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Recommended
Jun 5, 2023
Garden
Great selection of plants this year
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Recommended
Jun 3, 2023
Be prepared to help yourself.
Customer service was pretty non existent. I have better help at Ace and Miller hardware. Out of what I needed and no help on what I possible could have bought if they would have tried to help. .
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May 31, 2023
All products are displayed nice
What i purchased was in stock
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Recommended
May 28, 2023
No customer service
Don’t ask them to help you load. You will wait 30 minutes and get brushed off by the manager
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Mar 12, 2023
Old folks need help
Was told would have help loading $800 lumber order into my truck but no one came so this 70yr old loaded in all myself
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1 found this review helpful
Feb 27, 2023
Fantastic Service!
Annie from the pro rental department was so helpful! She walked me around and helped me find the item I needed. She is a very good sales person I came in for one item and got a lot more. I told her I am running a business and she had me sign up so I can be a pro! I like the idea of having my own parking spot. I shop at the north side home depot but this store has my business now. Annie is such a pleasure to interact with fantastic 5 star service!
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Feb 9, 2023
John in the lumber Dept was awesome!
Thank you John for cutting my plywood for me. It fit perfectly!