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Filter Reviews By:Rating, Profile, Gender, Age (380)
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Showing 1-30 of 380 reviews
Jun 30, 2021
The store is nice and clean and the staff are really friendly.
The store is nice and clean and the staff are really friendly.
by
Verified Purchase
Recommended
Jun 27, 2021
I love this super clean super friendly shopping
I love this super clean super friendly shopping
by
Verified Purchase
Recommended
May 27, 2021
Customer service is excellent. Winnie is the best. Give her a raise!!
Customer service is excellent. Winnie is the best. Give her a raise!!
by
Verified Purchase
Recommended
May 24, 2021
I live 3 miles from this store but often choose to shop at the Phillipsburg NJ store which is 3x ...
I live 3 miles from this store but often choose to shop at the Phillipsburg NJ store which is 3x as far, and I have to cross into NJ and pay till because they are more well stocked. I opted to shop at the Easton
store this time against my better judgement to make another one of my countless $500 dollar purchases (I usually wait to get the promo 11 month interest free flyers). I have spent well over $120k at several different Home Depot’s and don’t expect flower petals to be thrown down when I shop where I walk, I don’t need a greeting or a thank you (although that would be nice) but at least help me locate what I’m looking for. I went I to buy $500 worth of items and I spent over and hr, with 5 different employees walking around the store 4x, with 2 kids (and that is no exaggeration) until I lost my patience at the self checkout isle and ran into an employee names Zane. Despite having to tend to his area (self checkout). He immediately requested managerial assistance, located an item that was confirmed by (2) separate employees that showed 31 in stock who were unable to locate the item. He insisted I keep shopping knowing I had more items to get before the store closed at 8 pm and he assured me he would leave the item at the customer service desk. When I went back and stopped at the customer service desk
before finally checking out, the item was sitting there. Thanks a lot Zane! If more people in the world
to simply do their job, not even go above and beyond, but simply their job, it would be a better place. Wishing you nothing but success Zane, thanks bro!
by
Verified Purchase
Recommended
May 23, 2021
Need to improve customer service
Need to improve customer service
by
Verified Purchase
May 10, 2021
My son was working on his Eagle project everyone at the store was so friendly and helpful with hi...
My son was working on his Eagle project everyone at the store was so friendly and helpful with him made all the work so enjoyable. Great staff
by
Verified Purchase
Recommended
May 8, 2021
Sinthya is an amazing person who works at the customer service counter- she is an angel who helpe...
Sinthya is an amazing person who works at the customer service counter- she is an angel who helped me get the supplies I needed to repair my home after a house fire. She was patient and positive the entire time and never gave up when my online order had been cancelled 2x's. She went above and beyond to help me and she remembered my name when I arrived at the store after only having a few conversations over the phone. Thank you Sinthya for all you endure everyday. I hope I am able to put a smile on your face as you have to mine.
by
Verified Purchase
Recommended
Apr 30, 2021
My husband and I had the worst experience ever. Erin from the door dept assisted us but complet...
My husband and I had the worst experience ever. Erin from the door dept assisted us but completely dropped the ball when it came to having our purchase ready for pick up by our contractor. My husband had to go to another Home Depot store to get the other part of a door we purchased. He was charged again and it has all been si bad.
by
Verified Purchase
Apr 28, 2021
Dave L. in kitchens is EXCELLENT! Expert advice and guidance for planning and ordering your ki...
Dave L. in kitchens is EXCELLENT! Expert advice and guidance for planning and ordering your kitchen! I would recommend him to anyone.
by
Verified Purchase
Recommended
Apr 28, 2021
Most associates are always helpful and pleasant.
Most associates are always helpful and pleasant.
by
Verified Purchase
Recommended
Apr 12, 2021
THE STORE IS CLEAN, EMPLOYEES ARE FRIENDLY EASY TO GET IN/OUT (9)
THE STORE IS CLEAN, EMPLOYEES ARE FRIENDLY EASY TO GET IN/OUT (9)
by
Verified Purchase
Recommended
Mar 30, 2021
Prodesk is the best around great team great service great products
Prodesk is the best around great team great service great products
by
Verified Purchase
Recommended
Mar 19, 2021
Also find what I’m looking for and the employees are very helpful. All of my questions get answer...
Also find what I’m looking for and the employees are very helpful. All of my questions get answers sufficiently and never left confused or unsure of the product I’m buying
by
Verified Purchase
Recommended
Feb 27, 2021
Employees always ask if you need help.
Employees always ask if you need help.
by
Verified Purchase
Recommended
Feb 27, 2021
Excellent customer service with my most recent purchase. Unfortunately it did not work out and I...
Excellent customer service with my most recent purchase. Unfortunately it did not work out and I received the same excellent customer service during the return process.
by
Verified Purchase
Recommended
Feb 21, 2021
Friendly associates and the store is organized to make it easy to find what you need
Friendly associates and the store is organized to make it easy to find what you need
by
Verified Purchase
Recommended
Feb 13, 2021
Another good experience. Thank you.
Another good experience. Thank you.
by
Verified Purchase
Recommended
Jan 24, 2021
The associates that run the customer service need training on how to be helpful as that is their ...
The associates that run the customer service need training on how to be helpful as that is their JOB!
by
Verified Purchase
Dec 21, 2020
Great customer service!
Great customer service!
by
Verified Purchase
Recommended
Dec 20, 2020
Everyone at this location is super friendly, and always willing to lend a helping hand. Products ...
Everyone at this location is super friendly, and always willing to lend a helping hand. Products are very easy to find and prices are displayed properly.
by
Verified Purchase
Recommended
Dec 7, 2020
All employees are friendly and professtional, but I need to say maxwell was great, you don't see ...
All employees are friendly and professtional, but I need to say maxwell was great, you don't see that too much in a younger employee, I hope you give him the credit he deserves.
by
Verified Purchase
Recommended
Dec 2, 2020
Can find what I need 90% of the time. Staff is always friendly and helpful. Prices are great, and...
Can find what I need 90% of the time. Staff is always friendly and helpful. Prices are great, and the store is well lit, clean, and easy to navigate.
by
Verified Purchase
Recommended
Nov 29, 2020
This Home Depot store is much cleaner and more organized than some of the other Home Depot stores...
This Home Depot store is much cleaner and more organized than some of the other Home Depot stores I've been in. The aisles appear to be well stocked and most of the employees are happy to help you.
by
Verified Purchase
Recommended
Nov 16, 2020
Product was not in stock, associate did not initially offered help. I approached the associate
Product was not in stock, associate did not initially offered help. I approached the associate
by
Verified Purchase
Recommended
Nov 7, 2020
I usually find what I need here. Most of the associates are very helpful. A few have gone out o...
I usually find what I need here. Most of the associates are very helpful. A few have gone out of their way to be helpful. Good location.
by
Verified Purchase
Recommended
Nov 3, 2020
Associates are always friendly, polite and helpful. Store is clean and fully stocked with supplie...
Associates are always friendly, polite and helpful. Store is clean and fully stocked with supplies. Checkout is easy and they are always courteous with returns.
by
Verified Purchase
Recommended
Oct 27, 2020
I recently went to the Stroudsburg, PA Home Depot to ask for help placing a large order. I was t...
I recently went to the Stroudsburg, PA Home Depot to ask for help placing a large order. I was told a manager was not available but that I could speak with the Shift Supervisor. There was a long line of people out the door waiting for customer service and he either didn't care about helping us or was just too busy for us. We left without receiving any help. Later that evening, I called the Easton, PA store and spoke with Janelle in Customer Service. From the second I began to speak with her on the phone, she was kind, knowledgeable and very helpful. She even provided us a time to come into the store and meet with her so that she could personally help us complete our purchase. We did go in and meet with her and everything went very smoothly. She is extremely helpful and EXACTLY what customer service should be! She went above and beyond to help us with our purchase. I would gladly drive to Easton ANY DAY for that kind of customer service!
by
Verified Purchase
Recommended
Oct 25, 2020
The employees are not consistent or knowledgeable in their areas and act as if they are doing you...
The employees are not consistent or knowledgeable in their areas and act as if they are doing you a huge favor by helping you with patronizing their business.
The store in Bethlehem pa is better!
by
Verified Purchase
Recommended
Oct 16, 2020
My experience with an employee in the paint dept. depicted what customer service is all about. "...
My experience with an employee in the paint dept. depicted what customer service is all about. "Teddy" was knowledgeable, patient, kind, and made the difference in a failed furniture restoration and a total loss. I have no idea when it comes to the best methods for updating an oak dry sink. Employees such as Teddy, make the Home Depot in Easton the Crowell family's first choice for our home improvement needs. Thank you Teddy for making our project a success!
by
Verified Purchase
Recommended
1 found this review helpful
Sep 13, 2020
But more customer service!!! Greet like Wal Mart, it makes us consumers feel welcome. More associ...
But more customer service!!! Greet like Wal Mart, it makes us consumers feel welcome. More associates should ask customers if they need help. I get more attention at the Easton Lowe’s than I do at this Home Depot and I shop you guys because your value is usually better and close to my home and you guys have more products to offer and usually better quality.