Curbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup
Filter Reviews By:Rating, Profile, Gender, Age (576)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 576 reviews
Aug 15, 2022
Found my 12' Skeleton here - very happy!
I've been looking for this very hard-to-find and popular item for a few years. The store manager personally handled my purchase several days in advance of my being able to swing by and pick it up. I was in and out in less than 10 minutes - on a Saturday, no less! This will be a fantastic addition to Halloween decor!
by
May 23, 2024
Good management
I am happy with the purchases I made today
by
Recommended
Apr 19, 2024
Amazing Store (PERIOD!), Fully Stocked and Excellent Customer Service.
Surrounded by a variety of tiling stores. Home Depot is on top of its game with samples, colors, styles, and, most important Prices that are unbeatable.
by
Recommended
Mar 11, 2024
Very Satisfying
Ms. Val the cashier made my shopping experience very pleasant, I was waiting on line with a bag of cement on my shoulder and she immediately went outside and got me a shopping cart.
She really care about others.
Ms. Val is a very caring and a sweet person.
by
Recommended
Mar 9, 2024
Great experience
I got to say I have been to a lot of Home Depot stores but this one is rated truly one of the best. The staff was great and were available (didn’t have to run around looking for someone that’s a plus by itself. The fact that they had what I was looking for is another plus.
by
Jan 25, 2024
good experience @freeport
much better than any other HOME DEPOT so far. Most of the other store you can't even find any employees for help. This store was good and also the store was organize comparatively to other stores.
by
Recommended
Jan 9, 2024
Went to Home Depot today and was taken care of by young associate by the name of Sheneeza and she was very nice and patient--i can't say enough good things about her.
Phillips 40w 4ft T12 box of lights.
by
Recommended
Dec 13, 2023
Amazing Amazing
I got the kitchen I always wanted for an amazing price..Big thanks to the guys at the Freeport Home Depot...ask for Mark!
by
Recommended
Dec 7, 2023
Exceptional Service at Freeport Home Depot !
I went shopping for outdoor motion detector flood lights yesterday and the cashier that assisted me was exceptionally helpful in finding the precise product I wanted plus guiding me to obtain a home depot credit card which provided a $ 50 savings for that day's purchase.
by
Recommended
Nov 16, 2023
Awesome
Awesome Staff , cant do enough for you. Well stocked and organized.
by
Nov 11, 2023
Rey in Freeport Home Depot Needs a Raise
I went to the Freeport and Home Depot on November 10 and the return line was about 45 minutes long 20 people, deep and one person named Ray REY if it wasn't for Ray being so kind and sweet and for his great demeanor that would have been people yelling and screaming on the line. It is ridiculous that one person had to handle all those people with no health, he also spoke different languages to people that were on the line. I think he's a huge asset and a great employee of Home Depot. He had a smile on his face in a really crappy situation. Please give him a raise - not many people could have handled what he handled
like a gentleman
by
Oct 16, 2023
Hit or miss Items not in store.
I always search the three closest Home Depot Stores to see which one has a particular item. They are miles apart, when I get to the store the item isn't there. Now I have to drive further. There are empty racks that have the item name but no items. When I search for an item how come the number it shows are never correct.
by
Oct 16, 2023
ARNIE AND CANEI (CLARK)
EVERYONE IS SO PERSONABLE AND FRIENDLY AND HELPFUL!
ARNIE IN THE PAINT DEPARTMENT WAS GREAT AT DETERMINING THE RIGHT COLOR FOR MY MOLDING. HE WAS VERY PLEASANT AND WENT ABOVE AND BEYOND!
IN MY LAST FEW VISITS, CANEI (CLARK) HAS BEEN VERY HELPFUL AND INFORMATIVE. HE CAME UP WITH SUGGESTIONS I HADN'T THOUGHT OF FOR MY BASEMENT FLOOR PROJECT.
by
Recommended
Sep 10, 2023
Please Please hire an actual retail operations manager
As an operations manager with over 25 years of experience, six sigma green belt and basic common sense, this store drives me crazy. Firstly you have some very, and I mean very knowledgable staff, who know their departments inside and out. The gentleman in the plumbing section, one of the young ladies in paint, and a few others are rock stars. Then you have the bad, they are consistently doing replen, in the middle of the store, the staff almost knocks down and runs over the customers, people are often wandering around looking for help in aisles. I have numerous times been directed to wrong locations and turned corners to find associates on their phones hiding from cameras. The layout--- WHEWWWWWW the layout, please don't get me started on the layout of the store. Like items are not grouped, combination items, like receptacles and 6-32 screws in longer lengths are across the store from one another. Then there is the coup de gras, the checkout, drives me nuts. You have self checkout then THEY HAVE ASSOCIATES CHECKING YOU OUT in the SELF CHECKOUT LANES.... with 10-15 sometimes even 20 people in line. Here's a tip that someone with an operations background really shouldn't have to tell the person who runs a multimillion dollar store like this, if you open the regular checkout lanes, and have the associates who check us out in the self checkout lanes do regular checkout, guess what you now have double the registers. GASPS look at that, I just solved your 25 min wait times to check out. Seriously this place needs to do better.
by
1 found this review helpful
Sep 8, 2023
Please check the item prices on HD app while shopping in store
Overall the store provides with every products you need/expect from it. My only concern is that sometimes I couldn't find the price tags of the item or the item is mispriced.
by
Recommended
Aug 28, 2023
Mark in Plumbing Department
Mark in the Plumbing Department was incredibly helpful! My plumbing skills are novice at best. Mark walked me through the entire process of fixing my plumbing emergency.
by
Recommended
Aug 21, 2023
Organized Store Great Staff
I purchased from this store last week, got what I needed within 5 minutes.
by
Jul 31, 2023
Hire employees that care about helping customers
Worst customer service I have ever recieved anywhere
by
Jul 4, 2023
Good sales experience
Julie, our saleswoman was super. We purchased a dishwasher from her and she was great. We had no problems with the purchase and she followed us thru the purchase with genuine knowledge and courtesy. It was a pleasure doing business with Julie
by
Recommended
Jun 22, 2023
Store is alway busy, messy
When I go to this store workers are never around to help. When they are to busy to help. Lines always long to check out. Workers don't care to help.
by
Jun 7, 2023
product availability
found most products i was looking for
by
Recommended
May 31, 2023
Store 1206 is above and beyond services
Store 1206 , our experience was amazing truly above and beyond from the moment we walked in the store to the second we walked out of the store every employee was customer friendly with smiles on their faces &very helpful Julie in appliances was amazing, she will have all my daughter sales for her home ,the store manager was also above and beyond, thank you for running such a great store with great staffs
by
Recommended
May 24, 2023
Again a disaster at this store
Went to return a lawn sprinkler that broke 6 weeks after purchase and to purchase mulch.
The cashier handling my return did not know what the product was I handed her. When I told her I had to spell sprinkler for her to look up. After 3 attempts she suggested I should go get one and bring it back so she could process a store credit. I decided to get the mulch which was on pallets under signs for $2/ bag.
Was charged the wrong amount for mulch and wad told it wad not $2. When I mentioned the sign they said it was wrong and I should go take a picture.
The person that ultimately checked me out, after the store manager told her to provide the $2 price, then was derogatory and lectured me.
I will not make any major purchases in this store. I only go because its 5 minutes from my house.
As I've experienced too many times at this store the customer is the least important person in the store.
by
May 24, 2023
Wonderful employees
Andrew from the garden center at freeport home depo is an amazing employee. He climbed off his ladder to help me as I was struggling to lift dirt and mulch bags. He was genuine, authentic, helpful, kind, and strong. Freeport home depo is very lucky to have him
by
Recommended
May 22, 2023
Great Customer Service
I received such excellent customer service from a woman at checkout. She was friendly and super helpful.
by
Recommended
May 17, 2023
Johnny in Garden Provided Exceptional Customer Service
Typically the sales people are unhelpful…even impatient. I had ONE salesperson provide excellent service last week… Johnny from garden. He helped me find everything I wanted and more! Went in today and I couldn’t find anyone to help… when I did, they were dismissive. I asked for johnny and he wasn’t there. So I left and went to Atlantic nursery. I am giving 4 stars because of Johnny’s exceptional customer service—get more like him and I’ll come back!
by
Recommended
May 9, 2023
Great and easy experience!
Julie in appliances was the best! She was kind and knowledgeable when we were shopping for a washer, dryer, and microwave. I highly recommend!
by
Recommended
May 9, 2023
Good shopping experience
Great employees and very helpful
by
Recommended
Apr 30, 2023
Cashier
The Cashier Steph was amazing ! So helpful
by
Recommended
Apr 21, 2023
Excellent Service
I was pleasantly surprised at the help I received in the paint department and at self check-out. Very knowledgeable and friendly service.