Reviews for Freeport #1206

Very convenient store. Always well stocked and the staff is friendly and polite.

Good product selection

Workers are very pleasant always available eager to do their job and go out of their way to help you and very rarely do they not have what you need ninety-nine percent of the time they are fully stocked the store is always properly sanitized and clean and I'm usually in and out of this store between 5 and 10 minutes

The store was very clean.

I will probably not go to this location even though it’s convenient. I recently moved to the area in December. I’ve ordered custom doors paints hardware etc a whole home renovation through Home Depot. Spent Thousands of dollars and have invoices to prove it. I’m in the store 2-3 times a week. Weekly check the cameras. Either way my recent experience was the end of it. Went to purchase a drill and I waited 20 mins for an associate. I let him help an elderly woman first. Upon me asking for help as he walked out of the department. Reminder he hasn’t acknowledged me this whole time, and didn’t offer help. I asked for a product and he said they are right in front of me. I said I need a specific drill. He said they are out of stock. I said excuse me it says online that you have 12+ units in stock. He said No we are out. I asked can you please check up stock (the stock above the shelves) the rep said no . He said the online is wrong without doing visual confirmation. I could understand if the online said 1 or 2 units I wouldn’t even bother. But 12+ units. So moving forward I’ll purchase from somewhere else. I’m not getting any discount by being treated like crap in this store. So maybe someone will contact me and maybe not. But I won’t be going back and won’t recommend anyone to this location. Rude employees (not all) never offer help stand around and talk in groups while you struggle To look for product.

Store provides outstanding customer service. would recommend this store to anyone that asks.

Usually has the things I need in stock it’s just a busy store and the employees aren’t as friendly

Fast and friendly service ....

El Shawn helped me very well and went out of way and Wesley manager was great too.

The Freeport store is one of the best Home Depot. The place is clean and full of merchandise. There are workers all over the place doing their job and a lot of cashiers at the checkout. So far ni complaints at all. Thanks.

Great Pro Desk knowledgeable people.

The employees at the register are usually high quality. Carts are scarce and the parking lot tight. Usually get what I need here had one issue with an employee that rammed my cart because he felt i was in the way. complained about it online and never got a response from store manager.

Great help from employees Justin and Shevon. Amazing change I think is under new management. Continue great work. Best wishes

I recently moved to the Baldwin area. Since then I have shopped at this location and spent a lot. Today 3/14/2021 I have received some of the best customer service since I started shopping at this location. I would like to give a huge thank you to the Sale Associate/Cashier-Stephan. He helped me a lot and I appreciate it.

It is very helpful . When I need the help. Manager Rob was trying make customer as satisfied as poss. Helper Kay is going out of way to help, cashier Jessica is very enthusiastic

This store is well stocked and well organized. Products are easy to find and readily available. Staff is friendly and customer focused

My husband and I are always at this location. They always have what we need and most of the staff and managers are very friendly.

Super helpful employees, especially cashiers! Very friendly and genuinely go out of their way to help you find what you need. The only issue is some items were not in stock or only sold online. Will be back again

Freeport home depot is my store for what , I need at home

The cashier Susan was extremely helpful and a great asset to the organization.

Great staff! Pleasant, knowledgeable and helpful!

Great store great help

Shopping at this Home Depot in Freeport is quick and efficient for me , a Freeport resident. It is well stocked. I always find what I am looking for. The people who work there are always helpful if i ask them where an item is located in the store. I always get help from an employee to take my item / carry it to my car and put it carefully into my car. Parking is very good.. not too far from the entrances .Easyand safe exits and entrances on Sunrise Highway and Merrick Road.. Traffic lights at both entrances make it a safe entrance and exit to the major highways. I can highly recommend this Home Deport in Freeport, Long Island, New York.

Greg R and Val the head cashier were great at helping me resolve an issue. Thank you two for your time, patience, and assistance

Great place to shop - Employees very helpful and knowledgeable.

The Freeport Home Depot is a great store. Rarely are they out of stock on items that I seek to purchase. The purchase online/pick-up in the store system is flawless; especially when you are have contractors working at your house, you need to purchase some items, and the contractor can pick them up for you. I highly recommend this store

On January 02, 2021 I had gone into The Home Depot #1206 Freeport after having done my own research on an expensive Milwaukee power tool that Home Depot was offering a promotion on, with the intention on purchasing that product. Due to the high end cost of the tool it was secured and could only be opened by an associate. I attempted to ask an associate but could not immediately find one, neither after I had looked in the adjacent aisles. I decided to join my wife in the paint department while I figured an associate would return to the hardware aisle. My wife and I picked our paint colors, placed our order, and I returned to the hardware aisle where I observed Blanca(I believe to be her name because it was illegible on her apron) conversing with an individual at the end cap. I patiently waited while watching Blanca continue conversing for what I considered an extended amount of time. I politely excused myself and inquired with her if there were any associates in the area that could assist me with retrieving the product I sought. She replied, "Yes, I'm working here". I said "Great I would like to get a tool that is locked up". To my disbelief, Blanca then instructed me as a customer to check to see if the product was in stock. I looked at her in consternation and explained to her that regardless if the power tool was in stock it was part of a promotion & if the included promotional item was not in stock, this exchange was unnecessary. Nonetheless, I verified the powertool was in stock behind the lock caged & the promotional item I assumed to be included was also in stock. Then again I returned to the end cap where Blanca was continuing her general, personal conversation and informed her I had confirmed both items were in stock. At this point Blanca became visibly agitated excused herself from her conversation, walked past myself & my wife who had joined me by now, and proceeded to help another customer she had in queue. I was dumbfounded at the turn of events however continued to wait patiently for Blancas service. I watched as Blanca assisted customer, after customer, after customer until she came close to where I had been standing waiting, looking up at the pegs for a product. Seeing as she appeared inundated I amicably offered to help find whatever she may have been looking for. Blanca turned to me & said "Excuse me?" To which I once again offered my assistance. Blanca physically declined my aide by pursing her lips, nodding her head up & down, continuing to look for I can't even imagine. At that point, I went looking for another associate and located Jorge engaged, assisting another customer. I excused myself, asked if he could help me in the tool section and agreed he would after attending the previously mentioned customer. I remained in that aisle within earshot and visual observation while I looked at the 3M cartridge filters. For unknown reasons, Blanca made her way to that same aisle and spoke to Jorge about me in Spanish(I only know this because I am a dark-skin hispanic). I bit my tongue only wanting assistance with the powertool so I can distance myself from the miserable associate, once and for all and returned back to the tool aisle where I waited for Jorge's assistance. Jorge eventually came to the where I was coincidentally as a new customer approached and made an inquiry. Jorge gave him a quick answer, explaining he had to assist me and would then attend to the new customer. Blanca physically grabbed Jorge by the arm as he came to approach me & said "Deja que el espera, atiendele a el"(Let him wait, assist this customer) escorting Jorge to the new customer. Jorge adamantly stated, "I have to help him first". By now I had enough and addressed Blanca in Spanish to her visual disbelief. Blanca replied "You're going to wait, you have to learn to respect me". I requested she get a supervisor. Before she could leave the aisle, an individual not in uniform identified himself as a supervisor, followed by "Val" also identifying herself as a supervisor. For a total of four(4) Home Depot employees including Blanca, and Jorge. I explained the situation to "Val" who did her best to accommodate me. All in all, my purchase totaled $625.07, I am a frequent Home Depot customer and have never been treated this way or would expect anyone. HORRIFIC!

If you need anything in the paint department, go see Renee. She has helped me in more than one visit and has been exceptionally helpful.

The store could be a lot cleaner, in stock and a little more safe towards the rear of the store, but I would shop here again..just please clean up the store and make it safer overall.

The store is big and clean. Products were displayed nicely. Most importantly the staff is so friendly and very helpful when searching for different products. Great service and staff.