Reviews for Fremont #6636

I had an interaction with Tawheed at the returns counter Jan26, 2024 6:20pm. He has a big attitude. He’s very rude, didn’t say “hello, goodbye, thank you” or any common courtesy words. Just scanned and handed me the receipt after asking “what’s wrong with it?” with an annoyed tone like a robot. The robots that I see at some hotels and restaurants did a better job. The other female at the returns counter seems unpleasant too. Are the employees not getting paid enough lol? The Home Depot customer has gone downhill a lot.

I always returning extra materials that I bought. They only asked few questions and accept it.

I have 2 HD cards, when I try to use them for the purchase on 10/01/2023. Both are not working> Maria help me to apply a new card. Thanks maria.

Not only is everything locked up behind a cage, but individual items are locked up behind the first cage. There is constant beeping letting you know you are being recorded. Items have to be brought to the cashier for you, and then held onto until the receipt is printed, even though they see you paying. Basically, it feels as if you are a criminal rather than a valued customer. The lack of staffing, or lack of attentive staff at least, makes this entire ordeal even more time consuming and inconvenient. You never know how long it will take. We once had to wait an hour for a lawn mower. It is as if they want their in-store shopping to fail and go online only. No problem, easier for me I guess.

She will tell you to go to target before trying to help you, she rude and disrespectful but if you want free stuff and your check stand has problems she will tell you to leave with the items before helping you, so it’s not stealing if a employee approved it

Sherry was very helpful and professional

Easy to find the products. People are very friendly.

Not sure if this is permanent, but I do notice the number of staff increased and easy to find someone helping customers.

The staff and managers are interested in my needs.

Majie was very pleasant, knowledgeable of products and able to give other solutions in my needs of my projects I have to accomplish.

Spending more than 100k for remodeling my house and it’s very happy that Home Depot has available all I needed

Gayatri, helped me a great deal looking for the right parts

I have been to this store many times and can find most of the things I am looking for. On more than couple of occasions, the store employees have been very helpful. The place is not very crowded, so, you can get in, get the things you want and quickly get out.

Happy people who work hard to help me everything I with everything I need.

I returned a RJ11 telephone line but the return cashier chatted continuously with another staff and totally ignored me and let me stand for at least 5 minutes. Not sure why he did that??? I never had this kind of experience in other HomeDepot stores. Location: 43900 IceHouse Terrace Fremont, CA Cashier: HARUN Time: 02/18/2023 01:27PM

Thank you Rashida for your help! Really loved your vibes and efficiency! God bless you

The rep was not helpful he was not busy and I asked help he ignored ne saying he is not the guy to wrk in the dept but a Lady pointed him to be the rep in there. I didnt get help from him luckily a customer overheard me and he was willing to bring me to the aisle and helped me out.

I was looking for a part to fix the leaking toilet in my house. One of the employees helped me find the correct part right away and told us which part would fit and works better for us.

Just got the knee pad, was good. It is pretty big, so you can put both of your knees together. It is soft, but not too much.

I was completely lost at Home Depot but from the start of our visit a very motivated and helpful employee named Aram made my first experience building something smooth! He went out of his way several times to help us- first checking through inventory to find different parts which took quite a bit of time. Then, when we needed over 10 pieces of PVC pipe cut, he precisely measured and cut the pipe by hand despite there being a circular saw, just to help us out. This sort of exemplary customer service is what keeps people coming back to Home Depot!

Poor customer service. Front clerk is not trained. Lied about ability to give discount. Show no willingness to do returns and price adjustment. Not friendly, no greetings, no thank you!

Daniel in the Lumber Department is an extremely knowledgable and caring individual and he helped me cut a piece of red oak that needed a long side ripped. It was too delicate for the large blades on the machines so he hand cut it for me. You just don't receive customer service like this anymore. Daniel is an excellent employee and Home Depot is very lucky to have him.

I purchased my organic vegetables & herbs from the Fremont HD Store back in April. They have been planted in the ground and are thriving. The fact that if your plant dies before it has an opportunity to thrive, makes it a no brainer for me as to where I will purchase my plants.

I could not have done my home remodel without the help and support of the Customer Service Team. They were super friendly and helpful and supported almost daily over a 2-month period.

Where did they find these associates ? One of my item scanned up with the wrong price at the self checkout. I was trying to seek the help with the chubby female associate (no name tag). But she ignored me and kept chatting (non work related topic) with another male associate for a while before I decided to cut her off. Instead of taking the initiative to help me, she told me to go back to where I picked up my item and took the picture of the price. So I have to do all the work. After I came back with the picture, issue still not resolved. She wanted to call the supervisor for price check. They scanned the price using their devices. The system came back with the higher price as predicted. It was the prize label not updated. They spent some time repeating the price on the system was correct, giving me the impression they want to charge me the higher price. Then, I told them they need to honor the prize label. The supervisor then obliged but his tone was not very friendly.

I tried to return a product with my receipt but was asked by cashier (alliah) for an additional P O number. I had no idea what she was talking about. She was very rude and loud and made me so uncomfortable I left the store with out my product or refund even though I have my receipt.

the customer service i recieved was great! employees are very nice, thank you! i will be shopping here again

Bought few items today, and staff were extremely helpful.

I bought some home improvements

Employees here have great work ethics and they go above and beyond to provide great customer experience.