Reviews for Ft Walton #6301

The man was polite, he asked me what I needed help with after he took care of the other 2 customers he was already helping, the floor was under staff and this guy was glad to help even offered to carry the item to the check out line for me.

Huge shout out to Angie at the Fort Walton Beach Florida store! She was so understanding, kind and had great customer service. She helped us get a new washer and dryer set up for my in-laws and made the process so smooth. She made the bad taste in our mouth from another competitor a distant memory. Thank you for offering great service through this team member.

very helpful staff and clean store

Products I need are always in stock and if I need help there is always a friendly worker to help me.

wonderful staff here

I really think this Ft Walter Beach Home DE needs a major Facelift Renovation! It would be more enjoyable if it didn't feel and look so old looking on the inside and outside! I wish they also offered Hot Dogs and refreshments inside on the weekends, it couldn't cost that much to show some customer appreciation! I shop there at least 2 to 3 times a week and take advantage of their Special Purchases!

The free water is really nice.

Employee went above and beyond for me today

Friendly people and they always are willing to answer all questions and if they do not know the answer they look for someone who knows. I like this store a lot.

Customer service was top notch

Need to ask if had any trouble with putting purchases in and did it work properly. Something like that.

staff were very helpful

While this store is several miles from my home it has still been very worthwhile to make the trip to shop here. The employee responses and assistance within minutes has on several occasions been responsible for me changing my purchase plan to an item or items that better serve what I am planning on doing.

If you have any kitchen remodeling see Diane from cabinets, she is an expert with a huge heart and an abundance of patience. She walked us through the step-by-step

All was excellent!! From employees to product availability

In the line of work I’m in I am always shopping at home improvement stores. Since I walked into this store I haven't been anywhere else. All the employees are friendly and helpful. Braden at the pro desk is awesome! Everyone should go and check this store out!

Always have a good time here

Helpful and knowledgeable staff

I bought a 4' x 8', 7/16" OSB plywood and required a single cut. The cut was over 1/2" incorrect. I returned to the same store once I found the incorrect cut. I requested another piece be cut and this cut was incorrect as well. It was off by 1/4". The person that cut the plywood said this was acceptable. This wasted 1 1/2 hours of my time and nearly three gallons of gas. This makes the plywood, if I were to keep the incorrectly cut piece, over $20.00 from the original price of $14.75.

FRIENDLY MATTHEW MAKE PURCHASE EASY AND FRIENDLY HELPFUL

Todd in lumber and Ali at the service desk were wonderful help

I purchased a brand new Samsung Smart 46 dBase dishwasher from Matthew today and was totally impressed with his outstanding customer service attitude. Thanks again Matthew

Very helpful staff. Especially Todd and Ali at services desk

Awesome staff and clean store

Wonderful help and wonderful staff

If you need advice purchasing an appliance, go see Angie. Most knowledgeable sales person ever.

Wish these big box stores would have more native plants that are not for Miami.

I came here to get look at/buy new floors for my house. Everyone was super helpful. I didn't feel rushed like another big store in town always makes me feel. Even texting the customer service person to finalize details was easy and painless. I don't know much about floors, but everything was explained to me and helpful suggestions were made. For this to be a pretty big purchase, I didn't feel pressured into an upsell. Everyone I had to deal with from making the appointment, to the person who came to measure, to the finalizing of plans and point of purchase were super nice and helpful. Definitely coming back here for future home improvement projects.

I go in this store at least 5 times a week. Most the staff is so cool like Dez & the manager Joe even the girls in customer service with a return. I always get a wave & joke with almost every one. Today not so. I have once had a previous bad experience with Britnei when she worked lumber so I try to avoid her. I know 2 other vendors who was with me & said that’s how she always is to them. Today I was on the other end of the store in garden & couldn’t avoid it. She told me place my items on the counter that was large that she could easily scan. I asked her to scan them. she refused & got super aggressive & rude. Thankfully an assistant manager stepped in & continued my faith in the brand. So I’m only writing this bad review to let upper management aware of this cancerous behavior before it diminishes all the hard work the great employees do.

This store is the best place to go