Reviews for Geneva #1921

Store has the worst customer service of any home improvement store in the area. Stay away! Go to Aurora or South Elgin. No one cares, they won’t lift a finger to help you.

Friendly staff and vibe

Excellent Customer Service. It was a pleasure to deal with Shirley. She is friendly, understanding and helpful. A valuable employee.

Marta and Suzanne are delightful and very helpful.

I tried to order online for curbside pickup but was told (after a few hours from purchase) that the product wasn't in stock and that Id have to come into the store for reimbursement because I used a gift card for part of the purchase. After doing so, I found the product in store (by the way, weighed 95lbs and was a 16" square box about 5' long) and purchased it (with a 10% discount due to the mess-up) At the end of the day, I ended up with what I needed but cost me more in time, unnecessary frustration, and irritation. To be told I had to come into the store because they couldn't find what I wanted which certainly wasn't some small plumbing part but was a large yard tool, just to get my online money back, and then to find said tool without much effort? Im really disappointed, and can I repeat myself? I just don't understand the problem from the beginning. At the end of the day, most of the time this store is a good place, but man do they have some weak links.

All cashiers should be available to customers

Had to buy a washer and fridge as a power outage blew both of them. Was able to purchase and get them installed within 5 days.

Nice layout, wide isles and I felt safe there.

Phenomenal staff who clearly still believe in and provide quality customer service. This store made me believe that customer service still exists! Thank you. Will definitely shop here again.

Kent at Pro desk in Geneva, IL is an excellent communicator and knows his products well.

Clean store and helpful ppl self checkout was fasr

Rude store manger who did not care to listen when I called

Geneva Store, Way to go with your Customer Service! Way to go making sure that people are germ free with wiping down your carts, and greeting your customers with a smile and asking if they need assistance.

Home Depot has better quality for the items I need! Home Depot gives Veteran's a Military Discount! I had purchased an incorrect item, Milwaukee Drill and Driver set, that was in the wrong spot on the shelf! I saw that the amount charged was $50 les than it should have been. The lower cost item had 1.5 AH batteries. I wanted the 2.0 AH batteries The store employee went out of his way to find me the last one in the store from up on the top shelf! Then took me down to Service desk and made the return of the wrong item happen fast!

Friendly,organized and well stocked. Staff is extremely friendly and knowledgeable. Store is very clean and customer/veteran friendly

great service, in and out quickly, but always find more than what I went in for, Thank You for all your help.

This store is great! Always a good experience there. I received excellent service from Colton. He was extremely friendly and professional and was able to address all of my needs.

Colton in the Window Treatment Department is VERY helpful!

Great team, very friendly and knowledgeable. Shopped here for years. Love The Depot!

We have always found good service and selection at the Geneva store.

The employees at this store are always helpful and friendly. Great customer service!

Very busy location difficult to find reps to help you

Cashier, Patricia, so friendly and kind!

Best customer service ever, always willing to help, happy people.

Everything is easy to find, and the staff are helpful. I like to go in to get ideas for projects, gifts, decorating, and deals.

Gotta love this store. Good prices and helpful people. Win, Win.

Very friendly and helpful! Do a lot of shopping in the garden section and employee Ron Albertson is the man that I seek out. So very friendly and helpful.

Communication has been poor. Timing has been poor. Has not been easy to do business with. Still waiting for my installation on a product that was supposed to be in stock when I ordered it. The entire process is going to end up taking about a month and a half.

Very friendly staff! They make sure that they go above and beyond to help you out.

This store is very clean. The employees were very helpful and knew the location of items.