#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(518)743-2402
Tool & Truck Rental(518)743-2408
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
820 Route 9
Queensbury, NY 12804
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Customer Store Reviews

  • 4.7 out of 361 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (361)
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Showing 1-30 of 361 reviews
Great place to shop for paint & fixtures for home Updates
Our home depot has a great paint department. We spent a lot of time browsing the paint chips as we're updating the house. While there, husband remembered he needed some topsoil so we wandered down to the garden area and picked up a couple of bags. Then I needed gift cards and they have a very nice kiosk with their cards that can be loaded with as little as $5. That is Hard to find anywhere. I've *always* found flowering plants at their garden center that are lovely & healthy. The employees are Super Friendly and Extremely helpful. Always a fun trip.
by
    • Recommended
    In stock order was canceled for "not in stock". Sale price wasn't uphel
    I ordered a milwaukee fan as a "free tool" with the purchase of 2 batteries and charger. My order was canceled, saying it wasn't in stock. Website said 3 in stock. I was called later by someone saying they found 1 of the 3. I was told I'd have to drive in and pay full price of $99 in order to get the item, rather than the $66 I was charged in the original order. They wouldn't allow me to pay the sale price. I spent nearly 2 hours on the phone instead of heading to camp with my fan. And paid more than I was supposed to.
    by
      employee thank you!
      she did great but i think hd (HOME DEPOT) does not give enough thanks to their employees on the surveys! i asked her did anyone give you feedback and she said i have not seen anything
      by
        • Recommended
        Max Jason and Dylan
        Such great people. They helped me carry heavy items and I’m Glad they did! Such a great thing for them. Couldn’t be more grateful.
        by
          • Recommended
          2 found this review helpful
          Great employees
          I bought everything I needed for a chicken coop and had very knowledgeable staff that helped me get everything required
          by
            • Recommended
            Great store!
            Really friendly employees here, really helped me answer some questions and left satisfied!
            by
              • Recommended
              Cashier
              Katie as a cashier was extremely helpful and friendly to everyone that come in the store
              by
                • Recommended
                Outstanding Customer Service
                I to "special order." a set of blinds for an extra large window. The employee who assisted me was very knowledgeable and friendly, He was able to get me exactly what I needed, and the price I paid was more than one-half less than the next closest price I quoted.
                by
                  • Recommended
                  Great help. From the best guy in the area.
                  If you need advice or help picking out carpet or any flooring, look for Todd in the flooring department. Very knowledgeable and full of great advice. I didn't know what I was looking for until I met Todd. My home looks amazing and my friends asked if I had professional help. I said YES. Go see my designer Todd.
                  by
                    • Recommended
                    Two superstars!
                    Dan in plumbing and Bob in electric never cease to amaze me with their knowledge of what I need and where to find it.
                    by
                      • Recommended
                      great employees
                      both Jason and Sherri were exceptionally helpful with finding what i needed and making sure i didnt overpay. Jason helped with measuring and cutting the Chain i needed. he also captured the SCU and then worked with Sherri to make sure i was charged properly.
                      by
                        • Recommended
                        2 found this review helpful
                        10/10
                        Tanya at the front was very friendly and engaging got me out the doors quickly.
                        by
                          • Recommended
                          Superior Customer Service
                          My whole shopping experience was miles ahead of the competition. I am a customer for life. Only at the Home Depot.
                          by
                            • Recommended
                            Everything you could need for home improvements projects and friendly staff to help
                            Special order Anderson octagon window through the special order dept. Agent was very helpful and communication was great! Always followed up with an email or a phone call if requested. Can't wait for it to get here so I can install it!
                            by
                              • Recommended
                              Great Customer Service
                              I am remodeling one of my rental properties and I like going to this store to buy the products.
                              by
                                • Recommended
                                Veteran helps Veteran
                                Thank you Ben for your professionalism and rigor helping me solve my issue. We should hire more Ben’s at store 6160! Semper Fi, Jim
                                by
                                  • Recommended
                                  Friendly staff
                                  Stuff was very helpful and friendly.
                                  by
                                    • Recommended
                                    Good place to shopping
                                    Nice employees, clean store.
                                    by
                                      • Recommended
                                      Always a pleasant experience
                                      Although we are in troubled times especially with finding the right help these days , I have never had an issue with the staff, always pleasant and helpful and in fact have found employees to go above and beyond
                                      by
                                        • Recommended
                                        Great FRIENDLY Customer Service, clean, organized, well stocked store
                                        Any one who knows, gutting and rebuilding is not easy and is frustrating at times, but going here has taken so much of that away. We have gone to their "competitor" but as far as we are concerned there is NO "COMPETITION," We have been able to easily find what we need on our own and their Excellent Staff is always around to offer assistance. So great to see in tough times they have a Great number of staff always there.
                                        by
                                          • Recommended
                                          Home Depot manager goes above and beyond!
                                          I had purchased an appliance with an extended warranty. The warranty company was not responsive nor was it fulfilling the protection plan it offered. A manager at the Queensbury, NY, store, Nikki, listened to my situation and resolved it for me within a matter weeks. I had been trying for two years! I will not hesitate to ask for the assistance of the store's management team should I need it in the future.
                                          by
                                            • Recommended
                                            Great store, friendly and clean
                                            All general purchases/tools are done at this Home Depot. Between it's cleanliness, their well-stocked inventory, and their friendly personnel, it's a no brainer to go!
                                            by
                                              • Recommended
                                              1980's Customer Service
                                              I am delighted our Queensbury Home Depot is embracing it's company history and focusing on customer service again! Mary, at the checkout is a perfect example of this old school, people pleasing, knowledgeable attitude!
                                              by
                                                • Recommended
                                                Great Employees
                                                Everytime I go in there is a friendly face who will assist with what ever I need.
                                                by
                                                  • Recommended
                                                  A changing experience
                                                  A couple of years ago my wife and I went into the Queensbury/Glens Falls Home Depot and it was a very unpleasant visit to the store and we were ignored for 15 minutes we walked around and no one offered to help us. The last year A DRASTIC CHANGE HAS OCCURRED IN THE SAME STORE. We walk in and as soon as we run into an employee they always ask us, if they can help us. This is a big one, if we ask do they have a item. They tell us the aisle and also which number in the aisle the item is located.
                                                  by
                                                    • Recommended
                                                    Great Service!
                                                    Employees are very kind and very willing to help you find exactly what you need!
                                                    by
                                                      • Recommended
                                                      WQORSE EXPERIENCE EVER
                                                      PRE ORDER PRODUCT TO PICK UP AT 9AM BUT NOT READY UNTIL 2PM AND NOT ALL THE RIGHT STUFF AND HAD TO GO THROUGH 2 PEOPLE TO GET CREDIT.
                                                      by
                                                        Good people
                                                        Kat did a great job at customer service
                                                        by
                                                          • Recommended
                                                          The Store that helps the people achieve there goals
                                                          I am very impressed on how this store will work with people to obtain financing and payment plans so that they can achieve their goals and complete their projects to improve there quality of life
                                                          by
                                                            • Recommended
                                                            Well-Managed Paint Department
                                                            They carry Behr paint, which I am finding to be high-quality with good coverage. They are also equipped with color-matching technology, which would be very helpful if trying to match existing paint. ( Following the employee’s advice, I am using eggshell finish for the walls and semigloss ultra pure white for the trim. It’s looking great!)
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 361 reviews

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