#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(518)743-2402
Tool & Truck Rental(518)743-2408
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
820 Route 9
Queensbury, NY 12804
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Customer Store Reviews

  • 4.7 out of 361 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (361)
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Showing 1-30 of 361 reviews
Professional work place
My name is Jacob and I have to say you have the most professional and kind people working for you and I’ll definitely be back soon
by
    • Recommended
    Kitchen design
    Kathy was very patient and helpful in assisting with the design and ordering of my kitchen cabinets! Very pleased with this service
    by
      • Recommended
      Great Customer Service
      Store employees are consistently friendly and helpful in locating store items and assistance with answering questions. Like the fact you can locate items in the store with a smartphone using The Home Depot App.
      by
        • Recommended
        Great job!
        Kerri Combs in kitchen designs made my experience very easy. She efficiently designed a beautiful kitchen and walked me through the process courteously. I am confident in her choices. Thank you Kerri!
        by
          • Recommended
          Very helpful associates
          I went to purchase a new lighted Christmas tree to replace our old one,Without my wife.The associates asked my price range and showed me several options.I found one that I really liked and brought it home.When my Wife got home she walked into the living room , looked at the tree and said that she Loved it. Yes….. MERRY CHRISTMAS
          by
            Dan Montanez
            I purchased six appliances on this trip and Dan was very knowledgeable and patient. Dan had customers waiting to work with him specifically. Great service and attention to details! If you need appliances go See Dan at the Queensbury store!
            by
              • Recommended
              Really great store
              Recently bought a brad nailer on sale . It wooks great . It was a steal at the price .
              by
                • Recommended
                Great customer service
                Kerri, Dan and Bill put together our shower order between two stores; arranging for us to pay for everything locally with curbside pickup of our 'out-of-store' items.
                by
                  • Recommended
                  Kitchen remodel
                  My husband and I worked with Kerri in the kitchen department. She was beyond helpful and knowledgeable in the department. By the end of our trip to the store we completed our lay out and purchase with such relief. I told Kerri I could have cried I was so happy with the outcome and so grateful for her help.
                  by
                    • Recommended
                    Consistanly Helpful Staff
                    I will always try to visit store 6160 when I am in the area. Exceedingly helpful, friendly staff. And product availability .
                    by
                      • Recommended
                      Love MY Depot!
                      I am so appreciative of the Glens Falls/Queensbury Home Depot. The staff is very knowledgeable and if they don't know a specific thing they ask another associate and/or walk you to an aisle and find another employee to assist. I have learned how to use tools and products which has enhanced my purchase experience as well as my homeowner experience.
                      by
                        • Recommended
                        Garden center was well taken care of. I love popping in to see what's new.
                        Garden center was well taken care of. I love popping in to see what's new.
                        by
                        • Verified Purchase
                        • Recommended
                        1 found this review helpful
                        The store was clean, then products were easy to find and the sales rep. was very helpful and pati...
                        The store was clean, then products were easy to find and the sales rep. was very helpful and patient.
                        by
                        • Verified Purchase
                        • Recommended
                        1 found this review helpful
                        Associates are always so helpful. If they don’t know where an item is located or aren’t sure of ...
                        Associates are always so helpful. If they don’t know where an item is located or aren’t sure of the answer to a question, they seek assistance from another associate.
                        by
                        • Verified Purchase
                        • Recommended
                        1 found this review helpful
                        Excellent customer service. Staff is very friendly and knowledgeable.
                        Excellent customer service. Staff is very friendly and knowledgeable.
                        by
                        • Verified Purchase
                        • Recommended
                        1 found this review helpful
                        I recently went to this store for a gallon of paint, picked it off the shelf, retrieved my color ...
                        I recently went to this store for a gallon of paint, picked it off the shelf, retrieved my color choice, and went to the paint counter. I stood in front of the counter (no other paint customers) for 16 minutes with no acknowledgement whatsoever. I went to the front desk and explained I was not happy and asked for a manager. Spoke to her and (forgot her name) was terrific and apologetic. Two employees at the front desk, Bob and Jordan were the reason I did not leave and go to the hardware store located next door. Bob actually ttok my paint and went to the paint dept. and mixed it himself! Jordan even asked if she could cash me out. I told her she was busy and I would go to self serve and she replied NO PROBLEM and took it upon herself to help me. The store itself is terrific! The two employees in the paint area are not. All they would have needed to say was "I'll be right with you" or Hi, a little busy but we will help you in a few minutes. When the older female turned her back on me is when I went to the front desk. This is a GOOD review of the store itself and a not so good review of the paint dept. employees!
                        by
                        • Verified Purchase
                        • Recommended
                        1 found this review helpful
                        Everyone that I have that encountered at this store has been very helpful.One employee in partic...
                        Everyone that I have that encountered at this store has been very helpful.One employee in particular stands out.Jeff helped me acquire three good quality exterior door lock sets and even offered to key them alike for me at my request.Jeff was very professional and helpful.
                        by
                        • Verified Purchase
                        • Recommended
                        1 found this review helpful
                        The paint department needs to be better trained. Instead of mixing properly the paint samples I w...
                        The paint department needs to be better trained. Instead of mixing properly the paint samples I wanted, they just gave them a shake in their hands. I asked why they didn’t put them in the machine, was told they never do ! The Home Depot where I live always does it. Lesson learned, when in Glens Falls/Queensbury don’t go to Home Depot
                        by
                        • Verified Purchase
                        1 found this review helpful
                        I stopped in to pick up a can of Clear spray paint and don't normally use the self check out, how...
                        I stopped in to pick up a can of Clear spray paint and don't normally use the self check out, however, as I was walking by the checkouts, an employee in a wheel chair asked if i needed help in checking out, he took my can of paint, scanned it. I am a veteran and he verified my status then applied the discount to the purchase and then told me what my new charge was and how much I had saved, then he thanked me for my service. All I had to do was stick my credit card in the machine and pay for it. A very positive trip to Home Depot, I don't know the employee's name but he made a routine trip into a very special one for me. GREAT CUSTOMER SERVICE
                        by
                        • Verified Purchase
                        • Recommended
                        2 found this review helpful
                        This store always fulfills my needs.
                        This store always fulfills my needs.
                        by
                        • Verified Purchase
                        If you have any questions regarding flooring or just need advice GO see Todd in Queensbury. Very...
                        If you have any questions regarding flooring or just need advice GO see Todd in Queensbury. Very helpful and honest. He has a good eye on what works. He also helped us with shades for our livingroom. They look awesome. Very knowledgeable and a great asset for Home Depot and to me.
                        by
                        • Verified Purchase
                        • Recommended
                        2 found this review helpful
                        Store was clean. Staff was helpful. Nate was knowledgeable and helpful.
                        Store was clean. Staff was helpful. Nate was knowledgeable and helpful.
                        by
                        • Verified Purchase
                        • Recommended
                        Anthony from garden was so helpful in helping me purchase what I needed. An asset to the store.
                        Anthony from garden was so helpful in helping me purchase what I needed. An asset to the store.
                        by
                        • Verified Purchase
                        • Recommended
                        Awesome experience.Very helpful Associate.
                        Awesome experience.Very helpful Associate.
                        by
                        • Verified Purchase
                        • Recommended
                        friendly associates willing to help!! Always have what I need.
                        friendly associates willing to help!! Always have what I need.
                        by
                        • Verified Purchase
                        • Recommended
                        Staff is incredibly, both professional, and extremely friendly. The store is clean and organized....
                        Staff is incredibly, both professional, and extremely friendly. The store is clean and organized. We are so happy to shop here and can’t thank you all enough. You’ve made first time homebuyers who are working on improvements extremely happy!
                        by
                        • Verified Purchase
                        • Recommended
                        Jenny makes a great addition to the paint team! Great to see a friendly, kind people! She has me ...
                        Jenny makes a great addition to the paint team! Great to see a friendly, kind people! She has me hooked and I’ll definitely be back for more paint for my next house!
                        by
                        • Verified Purchase
                        • Recommended
                        Very friendly and helpful customer service department. Can't praise Victor more! It was also nic...
                        Very friendly and helpful customer service department. Can't praise Victor more! It was also nice that when looking at appliances we didn't get hoarded by employees. They let us do our thing and we knew if we needed someone, they were at the ready.
                        by
                        • Verified Purchase
                        • Recommended
                        Luke and Bill helped me get my microwave and cabinet to mount it to even though the store was abo...
                        Luke and Bill helped me get my microwave and cabinet to mount it to even though the store was about the close. Thanks guys.
                        by
                        • Verified Purchase
                        • Recommended
                        Pro deck employees are awesome and super helpful!
                        Pro deck employees are awesome and super helpful!
                        by
                        • Verified Purchase
                        • Recommended
                        Showing 1-30 of 361 reviews

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