#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(201)217-6902
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
180 Twelfth Street
Jersey City, NJ 07310
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Customer Store Reviews

  • 4.7 out of 350 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (350)
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Showing 1-30 of 350 reviews
The level of service is great and truly appreciated.
The level of service is great and truly appreciated.
by
  • Verified Purchase
  • Recommended
It's very crowded compared to most places but people who work here are so professional and very h...
It's very crowded compared to most places but people who work here are so professional and very helpful.
by
  • Verified Purchase
  • Recommended
Worst customer service ever!
Worst customer service ever!
by
  • Verified Purchase
This location is hit or miss. The staff who know their stuff here REALLY know their stuff (I'm lo...
This location is hit or miss. The staff who know their stuff here REALLY know their stuff (I'm looking at you, cashier Lenore, and helpful long-haired paint guy with the silver 'stache). The ones who don't know, really don't, and when they're not directing me to the wrong aisle, they're dismissing my questions with the wave of a disinterested hand.
by
  • Verified Purchase
  • Recommended
Store clean, helpful, and large.
Store clean, helpful, and large.
by
  • Verified Purchase
  • Recommended
I HIGHLY RECOMMEND TO BUY FROM THIS STORE, MY SHOPPING EXPERIENCE IS VERY GOOD. THE PRODUCT I WAS...
I HIGHLY RECOMMEND TO BUY FROM THIS STORE, MY SHOPPING EXPERIENCE IS VERY GOOD. THE PRODUCT I WAS LOOKING FOR WAS THERE AS TO MY NEED. THE EMPLOYEE AS REQUESTED FOR ASSISTANCE HAD PROVIDED WHAT I NEED AND ASK IF THERE IS ANYTHING MORE I NEED. THE PLACE IS VERY NEAT AND CLEAN. THE CASHIER ARE VERY HELPFUL AND REQUEST TO COME BACK AGAIN NEXT TIME I GO FOR HOME IMPROVEMENT SUPPLIES.THE VALUE OF MY PURCHASE IS $37.33
by
  • Verified Purchase
  • Recommended
Excellent store to shop.
Excellent store to shop.
by
  • Verified Purchase
  • Recommended
The store is clean and looks great, Great customer service..
The store is clean and looks great, Great customer service..
by
  • Verified Purchase
  • Recommended
The Pro Desk is extremely supportive
The Pro Desk is extremely supportive
by
  • Verified Purchase
  • Recommended
Customer service.
Customer service.
by
  • Verified Purchase
  • Recommended
A gentleman by the name of DILSHOD was Legendary!! He provided immaculate customer service which ...
A gentleman by the name of DILSHOD was Legendary!! He provided immaculate customer service which I’ve never received at any of the Home Depot’s I’ve visited in the past. He provided first class service, He was extremely knowledgeable about his work and his department (flooring) , and he even took the time to display to me and my mother how the floors should be assembled properly if we have a contractor finish the job. DILSHOD should be managing his flooring department!! Much respect to DILSHOD!! His passion and patience truly showed how much he was genuinely eager to put the customer first!! Thank you DILSHOD!!
by
  • Verified Purchase
  • Recommended
the window department is the worse. Ravin a sales associate liked to me about my order being read...
the window department is the worse. Ravin a sales associate liked to me about my order being ready in 10 business days which was a lie I told to my client. He played phone games with me and O had to goto the store to find out my order takes 5 weeks. ruined my business. will never shop at this place again.
by
  • Verified Purchase
Appliances dept very helpful. MR Ravin thank you.
Appliances dept very helpful. MR Ravin thank you.
by
  • Verified Purchase
  • Recommended
Alex in Painting was excellent!
Alex in Painting was excellent!
by
  • Verified Purchase
  • Recommended
Very friendly, personable staff that went above and beyond locating an item that was later determ...
Very friendly, personable staff that went above and beyond locating an item that was later determined to be available in the store though the website stated otherwise. They suggested an alternative that I purchased and am beyond happy with. Thank you.
by
  • Verified Purchase
  • Recommended
Worst customer service
Worst customer service
by
  • Verified Purchase
Had great help from sales associates and a friendly attitude which has been a great improvement o...
Had great help from sales associates and a friendly attitude which has been a great improvement over past years.
by
  • Verified Purchase
  • Recommended
The store manager Gerry went above and beyond to help me. I purchased several LED lights for my h...
The store manager Gerry went above and beyond to help me. I purchased several LED lights for my home, but they did not have the color/size I wanted in stock. So Gerry pulled me aside and found another nearby Home Depot that had them, so later that day he PERSONALLY picked them up from the other store and drove them to my home. Truly above and beyond service.
by
  • Verified Purchase
  • Recommended
This store is super convenient to downtown Jersey City by car, on foot or even by bicycle. They h...
This store is super convenient to downtown Jersey City by car, on foot or even by bicycle. They have a large parking garage so that you won't run afoul of the law, and every time I've ever come here the staff have been super helpful. If they don't have the thing you're looking for they can get it for you. Neat and tidy store, even the bathrooms are spotless. Highly reccommended.
by
  • Verified Purchase
  • Recommended
employees were very helpful concerning my situation,including the female manager.Sorry I did not ...
employees were very helpful concerning my situation,including the female manager.Sorry I did not got her name but it was on 09/01/18 at 1.47pm. Receipt # 6845 00014 15801.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
WAS ABLE TO GET ORDER AFTER TWO WEEKS BRIANA WAS ABLE TO MAKE IT HAPEN IN 1.5 DAYS
WAS ABLE TO GET ORDER AFTER TWO WEEKS BRIANA WAS ABLE TO MAKE IT HAPEN IN 1.5 DAYS
by
  • Verified Purchase
  • Recommended
Very friendly and helpful staff. Highly recomended
Very friendly and helpful staff. Highly recomended
by
  • Verified Purchase
  • Recommended
The place was clean, with excellent workers. When I have to change an item, the people there is ...
The place was clean, with excellent workers. When I have to change an item, the people there is ready to help us vry friendly and promptly. I do strongly recomend this place before going to anothe store
by
  • Verified Purchase
  • Recommended
Great assistance from every employee in the store. Will continue shopping there.
Great assistance from every employee in the store. Will continue shopping there.
by
  • Verified Purchase
  • Recommended
Helpful & knowledgeable staff. Get directions to products quickly and any returns run very smoothly.
Helpful & knowledgeable staff. Get directions to products quickly and any returns run very smoothly.
by
  • Verified Purchase
  • Recommended
Carmen took GREAT care of me. I was feeling pressured by some URGENT commercial needs for work an...
Carmen took GREAT care of me. I was feeling pressured by some URGENT commercial needs for work and she held me down. Thank you for making the experience smooth. And shout out to the gentleman who rang up all of my goods in the self service line who also made sure someone was readily waiting for me to take the three portable conditioners to my UBER. Top notch service for sure
by
  • Verified Purchase
  • Recommended
I love this store the workers are kind and very knowledgeable.I soon that I walk in Carlos Rivera...
I love this store the workers are kind and very knowledgeable.I soon that I walk in Carlos Rivera approach us and ask if we needed assistance. He took two hours to help us find all the items we needed. The store is very clean and organize, The associates are friendly and very helpful. I always have a great experience. Thank you. Sincerely Marilyn Lopez.
by
  • Verified Purchase
  • Recommended
Redesigned my Kitchen, the whole team was very helpful and guided me through the process woh ease...
Redesigned my Kitchen, the whole team was very helpful and guided me through the process woh ease. Worked directly with Ravin, and he was helpful, patient, and available when needed.
by
  • Verified Purchase
  • Recommended
The personnel there was more knowledgeable and helpful then the other home depot i normally go to
The personnel there was more knowledgeable and helpful then the other home depot i normally go to
by
  • Verified Purchase
  • Recommended
Good
Good
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 350 reviews

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