Reviews for Honolulu #1701

I made a large order and there was a small shipping problem: employees bent over backwards to resolve the problem, and very quickly also; I SO appreciate Home Depot! Thank you!

Associates at the return service area and sales cashiers are really nice. And the garden center is my favorite

I needed help in the plumbing section and while two employees tried to assist me but could not quite provide the right answer or assistance, they both went out of their way to find an employee who could. The cashier was excellent and very friendly. Nice to be helped by employees like that.

MY STORE IS PEARL CITY. IT IS NOT AS CROWDED AS HONOLULU, AND THERFORE THEY DO NOT RUN OUT OF SUPPLIES AS OFTEN AS HONLULU. AND PARKING IS A CHORE. PEARL CITY HOME DEPOT IS GREAT

Had a bad experience at Home Depot in the check out process until Derrick, who was attentive and aware, noticed the situation and immediately jumped in and addressed it, apologized and provided resolution and then rectified the situation. Derrick provided TOP-CLASS customer service. He turned a bad shopping experience into a good one and is the sole reason I will return. Thank you Derrick, I truly appreciate you and all you did for me today. I would hire Derrick in a heart beat. Top-class service provided by a top-class individual. Thank you Derrick, these five stars are for you!

Tiarra was veery nice at the register and noticed that the item I had in my cart was damaged. She took the time to open and inspect all the contents in the box and sent another employee to go get us another box. To my surprise that employee was also very attentive and happy to help us. Overall throughout my 45 minutes of walking around the store all employees were help and happy to assist my family and I.

Dhalia's service was above and beyond my expectations. She was passionate about her job and I felt she really care about her clients.

Everyone is so helpful! Look for Denny, he is the best!

I have been a customer, both as a property mgr and home owner, of HD for 25+ years. I have also been a retail mgr of a large dept store for a couple of decades and believe that sales associates who go above and beyond required services should be acknowledged. I would like to acknowledge Brooke Bosque at the Pro desk and Steve (?) in Home Appliances (refrigerators). Both associates have provided exceptional service with our needs and have taken additional time and energy researching additional products that we could consider before making our final purchases. I thank them for their courtesy, knowledge and professionalism in their respective departments and hope that Home Depot does the same. Great sales associates such as Brooke and Steve add value to the store experience.

I always have a pleasant shopping trip at Home Depot #1701 The employees are always there to assist the customers and are very friendly, especially Hola and Andrew

I love shopping here because all the things I need in my house is here.

Mr. Robert Greene help me with getting my appliances he went above and beyond my expectation . Wonderful just wonderful. You need to give him a raise$...

Lithium recharge batteries are super expensive here. About 2-3 times more expensive than the mainland. I know it’s a shipping issue to ship to Hawaii however, taking advantage of Hawaii residents in an already expensive state is just wrong.

When working on various home improvement projects, Home Depot is my first stop to get the supplies and materials needed to complete the project. Sales Associates are knowledgeable and helpful. I would recommend checking out Home Depot first before going anywhere else.

I worked with Lisa B. in the cabinet department on my kitchen cabinet remodel. The assistance provided by Lisa was exceptional. She was knowledgeable and shared information in a manor that was direct and easy to understand. She was easy to work with and every step/ and modification to my design she found a way to make it work. Her feedback was always helpful and appropriate. I didn't feel pressured at any point to purchase something that wasn't right for my project. I'd definitely work with her again. Mahalo!

2 employees helped me to find things. Craig at self checkout shared about his personal experience resolving a similar problem. Nice to see someone who was genuinely concerned. Thanks Craig!

I was having a nightmare situation with another company. I decided to stop by Home Depot and met Keesha in kitchen design. She's been amazing! Proactive, responsive, strategic, friendly. And, her suggestions have saved me thousands of dollars.

What a difference! Home Depot has really stepped up their customer service lately. They have lots of workers to help locate items and answer questions.

I bought the pressure washer for low price there's nothing this price in town thank you

Living on an island, there isn't much of a choice. Having worked for HD for 8 years at 3 other locations, this one gives me fits. I pretty much know what I want, but finding it and it being in stock makes me crazy. I'm not talking about appliances, just regular plumbing or electrical fittings. Things that should never be out of stock.

I used pvc pipes to support a banner for graduation

We're finally getting new front and back security doors

Walking into a store like Home Depot can be super overwhelming. I am so grateful to have been helped by NATHANIEL who went over and beyond to make sure I found the right item I needed. Heʻs super knowledgeable, friendly and has a positive attitude!!! His crew members, Josh, Ernie and a lovely wahine were so helpful too! MAHALO TO HOME DEPOT HONOLULU TEAM for making my shopping experience today stress free and awesome!

Very clean and organized store with very proficient and professional staff. Highly recommend it.

I was pleasantly surprised with excellent customer service at the Alakawa location!

Thanks Robert K(Filipino short guys) and Ken K. You two were the best in helping me with my plumbing issue, being it’s my first time learning about these kind of stuffs.

We love our new bathroom cabinet with trough sink and engineered stone countertop. We had a couple "hiccups", with breakage in shipping, which were solved by Associate, Shy's help in locating a replacement. I highly recommend Home Depot for this quality product and for the extra effort by Associate, "Shy".

Shy was so helpful did my return quickly and I was able to get what I needed went back to her for my purchase and she had me in and out I no time !!!!great customer service experience.

Ken K helped us find the right Sillcock key. He was very gracious and accommodating. Great service!

Today our retd was brief with no drama. The cashier, Vanessa was helpful & patience. Made our experience very pleasant