Curbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup
Filter Reviews By:Rating, Profile, Gender, Age (373)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 373 reviews
May 14, 2024
Extra mile
I had a store employee alleviate my frustration by putting in an effort to find a product. Kind of her. Good example of "going the extra mile"
by
Recommended
Apr 25, 2024
Big purchase great salesman!
You know how making large purchases can be frustrating and more complicated than it has to be… WELL… not this time ! Makaio Martin in the flooring department figured it all out for me and got me from the order to the payment in record time. Very satisfying experience.
by
Recommended
Mar 31, 2024
Poor Service
The last few times in the store, associates were more concerned with gathering and tlkg to one another than helping customers.
by
Mar 5, 2024
Kind Employees Were Very Helpful
I appreciate the kind employees at Home Depot who take the time to help me when I have no clue where to find what I'm looking for or what I should buy for my problem. All the employees have been willing to go out of their way to take time to show me where to find what I want and help me figure out what is the best solution for me. They also help me learn how to use whatever it is they're selling me, which I really need to know.
by
Recommended
Feb 6, 2024
Poor item placement & customer service.
Today I went to this location to purchase some plants & gardening type items. So when I entered the store, I turned left to go to the gardening department. after being in the gardening department, for about five minutes, an associate came outside to ask if I needed any assistance. I asked them where the cacti were located at and they directed me to a section near the self checkout stands. I don't think this is an ideal location for plant type items.
After spending about 10-15 mins picking out the items, I went to the checkout isle. There were two people in front of me & the cashiers were swapping out. The wait time was short. Once I put my items in the counter, the cashier immediately starting speaking negatively about the company I work for. I had gone in after my shift and was still in uniform. She continued to speak ill through the entirety of the transaction.
by
Jan 18, 2024
Customer service
Customer service associate, Sharesse, went above and beyond to help us with our return process
by
Recommended
Jan 16, 2024
excellent customer service
my Lacey Home Depot is awesome, especially the friendliest of the employees and Isaiah the manager is the best of the best‼️‼️‼️
by
Jan 3, 2024
Great customer service from Nyla
I was waiting for the pro desk person as they were on break or busy. Nyla saw me and jumped right behind the counter to help me when I just so happen to be in a hurry.
by
Recommended
Dec 9, 2023
Outstanding, Courteous and Professional Customer Service
Sharese went above and beyond to ensure we successfully returned items we exchanged by serving us in a friendly, positive professional and welcoming manner. A++ Customer Service!!
by
Nov 27, 2023
Great Service
We brought in a hodge-podge of returns from some remodeling we were doing, and we had used 2 different cards, so we weren't sure what was on which card. Justin was so easy going about the whole thing, and so it was a fun encounter, during what can dometimes be a stressful situation. Justin is an example of a wonderful young person.
by
Recommended
Nov 26, 2023
Pro Department Supervisor Extremely Helpful!
Karen in the Pro department was the best helping me order a particular table saw that requires home delivery. She is an example of employee assistance that is the best! She also helped me with future projects that may include a pavement pressure washer rental and planning for a Tuff Shed addition to our location.
by
Recommended
Nov 20, 2023
Understanding and helpful
Frank and Fred are the absolute best 💜 They help me shop for the things I needed and help me get a vehicle/ truck to haul a massage chair last minute. They're absolutely phenomenal and if home Depot loses them. That would be the worst thing ever
by
Recommended
Nov 15, 2023
Frigidaire Dishwasher failure and Allstate insurance policy failure
Purchased a Frigidaire dishwasher and 5-year Protection Plan insurance policy via Home Depot, Allstate. Inspected the dishwasher when it arrived - no observed damage upon delivery and unpack. The dishwasher failed upon first use because the plastic middle sprayer assembly had a broken part (OEM PN: 5304506740) causing the sprayer to fall into the lower basket. Allstate would not even listen to our complaint, citing repeatedly it was not a "mechanical or electrical component manufacture or design failure". Two Allstate insurance managers were contacted and would not listen to our description of the problem and the third refused to call me back per my request. The on-line chat session was an exercise in futility and the human agents had heavy foreign accents and were difficult to understand, but they never even allowed me to even describe the symptoms of the failure. I intend to write a thorough letter documenting this debacle, and to think we are (were) Home Depot fans. The in-store experience was pleasant, but the appliance and insurance experience was shameful.
by
1 found this review helpful
Nov 6, 2023
Excellent Customer service
i was highly impressed with your employee/cashier Patricia 00051
she provided excellent customer service
by
Recommended
Oct 15, 2023
Helped me in a time of need
I had to purchase hardware for my cabinet painters early in the morning before they got there. But I have been suffering for a couple weeks with terrible shoulder issues and in a lot of pain. So I was dreading going in, but every time I turned around somebody was ready and eager to help me and got me in and out very quickly. Much appreciated!
by
Sep 25, 2023
Great experience
It was my first vist to this store location and was impressed with the layout and cleanliness of the aisles and the uncluttered overhead and neatly placed stuff inthe aisle’s the people thoughout the store where friendly and helpful especially the cahier Sharesse made sure we got everything and welcomed us back
by
Recommended
Sep 2, 2023
Great customer service
Thank you Nya at the customer service desk.
by
Recommended
Aug 29, 2023
Thanks Nyla!
Had a nightmare of a transaction turned into a pain in the but with the Home Depot CC customer service! After dealing with Nyla one of the managers, I have restored faith that customer service is not a lost art. She was amazing! Thank you!
by
Recommended
Jul 22, 2023
Great costumer Service
The customer service desk helped me to complete my order that I am having trouble to put an order online.
by
Recommended
Jul 1, 2023
Who leaves a home depot review
Listen, I didn’t think I’d be leaving the Home Depot a review either, but here I am.
Home Depot and other home improvement stores are generally overwhelming places for people who aren’t in that world such as myself, a 25 year old holistic health girly.
However this home depot has my loyalty for the rest of my time living here! Twice now I’ve had amazing help in the lumbar department from two very patient and willing to help men. I have absolutely no idea what I’m doing, but I’m trying to learn and Home Depot is forreal supporting that journey for me.
This seems like an excessive review for home depot, but due to my first positive experience seeking help to build literally a box as my very first build ever, I felt confident that I could go for something a little more challenging with the help of the Home Depot employees.
& I didn’t have this experience at the Home Depot in Olympia where I couldn’t get anyone to help me that day. (Ppl have their days)
Anyway, I just hope someone else sees this and thinks “maybe I can build that thing I’ve been wanting” when you get the support of the Home Depot employees.
I went in confused and overwhelmed by all the wood and ended up leaving with not only what I needed, but a solid hour of an employee named Stan also educating me through the process.
You can build that thing. You don’t need a man to build the things you want. You just need Home Depot :)
Xo Home Depot
10/10 for that.
by
Recommended
Jun 21, 2023
Excellent day at HD
Excellent staff. Nyla Joey and the team helped me with my project and did so very early this morning.
by
Recommended
May 15, 2023
Overall was great
The overall performance was good
by
Recommended
Apr 22, 2023
Mariya is a topnotch checker!
Purchased several items today at this store and we were checked out by a cashier named Mariya. She said she was from Ukraine and was one of the nicest cashiers I've had the pleasure of dealing with in any Home Depot. She literally seemed glad that I was a customer, and she thanked me for our purchase, and when I asked her about her accent (I suspected it was Ukranian), she was so willing to share and ask me some questions. I left there feeling so good, and that's quite a feat when I'm spending money to fix something that's broken. Though this Home Depot is not the closest to me, I will be driving to #4742 just in the hopes of being checked out by such a wonderful person.
by
Recommended
Mar 9, 2023
shopping at home depot
This is a very nice store.People are nice but I think they are under staffed.
by
Mar 6, 2023
Good Service
Your store was clean and well stocked, the staff was friendly and helpful. Good job!
by
Recommended
Feb 19, 2023
Home Depot in Lacy has been my go-to for all my gardening and most recently my home improvements.
I am halfway through my renovation of my house and the vinal laminate flooring has been so impressive. Along with all the other products related to completing the job
by
Recommended
Jan 10, 2023
Great customer services
I walked in this morning greeted by Home Depot associate I found everything to be neat and clean and the staff was amazing. Theresa my cashier was absolutely kind, thank y’all for doing such a a great work!
by
Recommended
Dec 31, 2022
Amazing
Kayla, Gemma, Alex and Jessica are amazing. Other stores should follow their example of exemplary customer service.
by
Recommended
Dec 4, 2022
Great crew
thanks for the help everytime i come in
by
Recommended
Nov 3, 2022
Helpful Service
We went to the Home Depo in Hawks Parie. We had wonderful, helpful and professional service from to female employees who went out their way to find the products we wanted. They also were great in customer svc. Will continue to go back to this store.