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Filter Reviews By:Rating, Profile, Gender, Age (332)
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Showing 1-30 of 332 reviews
Dec 20, 2022
Mr. heater kerosene heater
I bought a kerosene heater and was was really nice and he kept me really warm during the winter
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Recommended
May 28, 2024
Great Associates!
Each associate I approached for assistance was kind and helpful! I didn't have to take a lot of time searching the store for items I needed. I was especially impressed with Zach at the self service check out. I am not comfortable with self check out but I didn't have to stress about it because Zach ran my items for me all with a smile and great attitude. Thanks Zach
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Recommended
Apr 21, 2024
great staff and so friendly and knowledgeable
From Crag S, Mohamed, Wayne and the electrical guy are all so friendly, knowledgeable and ready to help. Thanks.
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Recommended
Apr 11, 2024
Great Customer Service!
I try to go there when Amanda is there. She is always welcomes us and is willing to help.
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Recommended
Mar 28, 2024
Always a great experience
I am here a few times a week grabbing parts for various jobs. Never had a bad experience, in fact its always a pleasant experience. The employees are always nice and helpful. They always seem to have what I need in stock and if they don't they will order it for me.
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Recommended
Mar 16, 2024
Great customer service
Lorelei is fantastic!
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Recommended
Mar 9, 2024
Favorite Hardware store
If I need something I like to go here.
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Recommended
Mar 8, 2024
Excellent Customer Service
My husband and I happened upon a tankless hot water heater on clearance. You may imagine how delighted we were to come across a needed but costly item at such a discounted price. We immediately inquired about the item: is it used, is it defective, was it returned, etc. We were assured it was none of the aforementioned and we could return it if there was a problem. After arriving home and speaking with our plumber, my husband began inspecting the contents and quickly realized the item showed signs of wear and was missing the installation packet with instructions. We loaded the unit into our car and returned it. At the service desk we were met by the warm and courteous Natalie who did her best to assist us until she determined that she needed support from the Customer Experience Manager, Kyle. Kyle was friendly, caring, professional, and did his best to locate another unit. Much to our dismay, he was unable to do so but proceeded to make us Home Depot customers for life by honoring my husband and taking care of a veteran of the military. Kyle helped us to purchase another unit within our budget and arranged for delivery. These days, it is not often you come across a young person with a terrific work ethic like Kyle’s. He is a true talent and asset to your company. His interaction with your staff was enjoyable to watch and a true testament to how content your employees are. Natalie, Chris, and Kyle are genuinely nice people and seemingly dedicated employees. I hope to have the pleasure of running into them during my next trip to our local HD store.
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Recommended
Mar 6, 2024
Nice for handicapped people
The helper ian was patient as I walk so slow due to disability but he was friendly and didn’t rush me and he was fun to help me.
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Recommended
Mar 2, 2024
Amazing customer service desk at this location!
The employees at the customer service desk are remarkable and always go above and beyond. Thanks again Ian C!
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Feb 24, 2024
Check Out staff very rude.
This store had a great selection and really good prices.I shopped here earlier in the week, and I was so impressed, I came back today.Sales floor staff was extremely helpful, and went out of their way to make sure I could find what I needed.I was really impressed, until checkout.Items with bulk pricing did not seem to be ringing up at the advertised discount price.I paused during the self checkout to check the prices.Staff person at check out (Male)was incredibly rude that I was taking so much time.When I explained my concern about the prices, he just pointed to the total on the screen and told me it was time to pay, and that I needed to move along.Very embarrasing. I will NOT shop in this store again.Totally worth paying a little more somewhere else to not be made to feel like dirt.
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Dec 5, 2023
Two trips, two positive experiences
Two plumbing issues today and both trips to Home Depot Latham resolved them. Great help and advise from Bob (am trip) and Dan, with assist from Gavin (pm trip). Even the customer service person and Kris the cashier were pleasant and patient. It was really nice to have a positive intereaction during an otherwise stressful project day.
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Sep 28, 2023
Great store and employees.
Habibi was amazing with his humbleness. I appreciate you and other employees for help.
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Recommended
Jul 15, 2023
Untrained people at the paint counter
I specifically asked the guy at the paint counter what product I needed to cover pine board walls that had been previously stained. He sold me a product that did not work! I primed with it twice and the previous stain bled right through. Had to order a different product. What a waste of money and my time!!
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Jul 1, 2023
Great employees
Deb in the appliance department was such a nice employee. She was very helpful, kind, knowledgeable about the products, and great with the computer technology. She made buying 4 new appliances very easy. My wife and I we so happy we were able to have her help us! From start to finish Deb was all around excellent, a true people person! She seems like such a great person and the kind of person we need more of in this world. Home Depot keep your eye on Deb she’s the kind of employee you don’t want to ever lose!!
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Recommended
May 12, 2023
Great Store With Great Staff
The Team Members here are phenomenal. They go out of their way to help whenever they can.
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Recommended
Mar 31, 2023
Title
Nothing now thank you
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Recommended
Mar 22, 2023
Muhammad is the best
Always friendly staff and thanks Muhammad for being so friendly and helpful.
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Recommended
Jan 16, 2023
Great Customer Service
The customer service I received today was great! Amanda who does not work in the plumbing department, was able to assist me with what I needed. I was in and out faster then if I had to figure it out myself. Thank you!
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Recommended
Jan 14, 2023
Great service
Uncle Marty was a great help!
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Recommended
Dec 14, 2022
Great Experience
The sales people make or break a store, and the people at the Latham NY Home Depot are fantastic. They go out of their way to help, and seem to really care that you have a great experience. Kris, my salesperson, was outstanding.
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Recommended
Oct 18, 2022
superb service
they actually have employees, (not like the competition--where you cannot ever find someone) and they are knowledgeable
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Recommended
Sep 22, 2022
Excellent Assistance!
I was standing, beyond overwhelmed, when John from the Garden Center took notice and steered me in the correct direction. His help was greatly appreciated! He provided excellent service and wonderful conversation. Give this man a raise!
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Sep 1, 2022
Cashier hassled me over a coupon
I received a coupon from HD in the mail. The cashier told me they wouldn't take it and it wouldn't scan. After asking for his manager, he scanned it and it worked. He then proceed to tell me I had to use a HD credit card, which was not true. This employee needs new training or should not be allowed to interact with customers.
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Aug 13, 2022
Diana in customer service
The employee named Diana in customer service was extremely helpful in helping me with my issue, and wish That all employees that work for a corporate company would have her attitude!
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Recommended
Aug 3, 2022
home depot
Employees never know what aisle anything is in, so a large amount of time is wasted wandering aimlessly around the store.
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Jul 12, 2022
HELP YOUR CUSTOMERS OUT
I had to exchange a mower and he customer service was awful. The help desk did anything but help. They actually watched me fall on the floor before a CUSTOMER helped me with the big mower box. Good Job.
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Jun 29, 2022
Tom & Ali were extremely helpful!!
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Recommended
Jun 21, 2022
Home Depot at Latham Farms, New York
Went to buy a gas cap for my Toro mower ended up being able to fine bar greases for my chainsaw, as well. Diana provided exceptional Customer Service in the Yard Equipment area of the store. Will shop there again often, as long as she is there to help.
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Recommended
May 27, 2022
Great store!
This store in Latham is a very clean and well equipped store. The workers are friendly and very helpful. They were right there when needed. I didn’t have to walk the store to find help.