#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(216)332-2913
Tool & Truck Rental(216)332-2900
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
21000 Libby Rd
Maple Heights, OH 44137
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Customer Store Reviews

  • 4.3 out of 384 reviews
87%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (384)
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Showing 1-30 of 384 reviews
Poorly managed store
We've recently come here every weekend to get building materials for a fence. The lack of knowledge from the employees overall is painful and concerning. They all seem to be quick to pass the baton to someone else who still doesn't know while they try to find a manager on duty. It took us almost 3 hours to walk out our first go around with 15 fence panels, concrete and 4x4 posts. The second time we placed an online order for pick up hoping it would be faster. Our order was supposed to be done at 3:22 pm, we never got an email and finally called at 6 pm. The manager told us our order hadn't been picked yet and to give then 30 minutes. We waited 30 minutes before leaving, and waited another almost 40 minutes before it was ready. The order was put on a broken pallet that was clearly not the right size for the load and was teetering on the back of our truck. Extremely unsafe and we had to pull over several times to adjust the straps as the pallet continued to break. Overall very frustrating because that should've never been loaded like that to begin with.
by
    Excellent Customer Service
    Having a fence installed but the project hasn't begun yet. Will come back once project is over with "before" and "after" pictures.
    by
      • Recommended
      Shopping specific items
      I purchased Scotts Triple threat and i was how used the product and was very please of the instruction from the sale assistant.
      by
        • Recommended
        Horrible customer service
        Every time I go in here, it just reminds me why I don’t go here often. I have been a few times when I absolutely need to for convenience. My last visit will be my last. During this visit there were multiple associates standing at customer care just talking. One sitting on her phone and the other three having inappropriate conversations including various cuss words and MULTIPLE times mentioning the N work. VERY INAPPROPRIATE for work. One associate (the one cussing) just eating her lunch off a plate like she was in her kitchen. Just another reason we can’t have good things in Maple Heights. These people are too old not to know better. Better yet, where is the management??????
        by
          Great shopping experience
          I am new to construction business and currently working on a project in Maple heights. All that I need is available at Home Depot. And additional benefit is that the store employees are courteous and helpful.
          by
            • Recommended
            Worst Home Depot.
            Worst Home Depot in Ohio. If I could give negative stars I would.
            by
              #3804 store very appreciated
              Great staff and very helpful.
              by
                • Recommended
                Great cashiers
                Brought a mirror for my closet bedroom door .
                by
                  Shopping experience
                  Excellent customer service experience together with excellent product availability helped nurtured a good day for me, Thanks HomeDepot.
                  by
                    • Recommended
                    Great Store
                    Great store, I shop here occasionally and it is a good store. People will usually ask if you need help. Like all stores, however, sometimes checkout can be frustrating. However, most of the time they try and get everybody out of there in a timely manner.
                    by
                      • Recommended
                      Found tools that i cant find here in canada
                      Sorry dont have the photo of the tools i bought yesterday
                      by
                        • Recommended
                        Home Depot
                        Shopping this store is my therapy.....
                        by
                          • Recommended
                          Excellent service
                          I bought a refrigerator today. The staff was very professional and helpful. They were quick to bring my appliance and helped me load it.
                          by
                            • Recommended
                            Bad serviice..alot of attitude
                            Rolling eyes, being rude
                            by
                              GREAT CUSTOMER EXPERIENCE!!!!!!!
                              GREAT PLACE TO SHOP. VERY CLEAN AND ORGANIZED
                              by
                                Outdoor plants
                                Home Depot has the best selection of perennials this year by far.
                                by
                                  • Recommended
                                  CONSTRUCTION PRODUCTS AS NEEDED
                                  GREAT SELECTION AND SUPPORT
                                  by
                                    • Recommended
                                    Great Associates!!!
                                    The Associates were great, patient and extremely helpful.
                                    by
                                      • Recommended
                                      Love Home Depot
                                      when i shop Home depot I feel like i can repair oor improve anything!
                                      by
                                        great customer service
                                        was interested in purchasing a door and received great assistance
                                        by
                                          • Recommended
                                          Home Depot , Right Prices, Right area
                                          Everything needed under one roof
                                          by
                                            • Recommended
                                            The best Home Depot
                                            The Maple Heights store is the best for customer service.
                                            by
                                              • Recommended
                                              You can always count on poor customer service
                                              This location needs intensive customer service training. Another employee had to turn cashier #4 light on so customers were aware she was working. I clearly annoyed her by needing to check out interrupting her personal texting conversation. She literally never looked up, said hello or good by. She only responded when I said have a good day in a frustrated tone. I NEVER saw her face. I noticed young cashier display aggravation when told to turn on their lights. Chronic!
                                              by
                                                Andrew and Denial, THANK YOU a lot.
                                                Andrew and Denial, THANK YOU a lot.
                                                by
                                                  • Recommended
                                                  HOME DEPOT REVIEW
                                                  DON'T GO TO THIS STORE IF YOU NEED A LOT OF HELP FINDING THINGS. DON'T GO TO THIS STORE IF YOU ARE IN A HURRY. I LIKE HOME DEPOT, BUT THIS STORE SURE DROPS THE BALL ON SERVICE.
                                                  by
                                                    Good place to shop and fair prices
                                                    18cu ft refrigerator.
                                                    by
                                                      • Recommended
                                                      Pro desk
                                                      I never have nothing bad to say about the Prodesk. Just wish they had a little bit more help. They are always busy.
                                                      by
                                                        • Recommended
                                                        Great all around Home Depot spot!
                                                        This store is convenient to where I live and has all the products i really need for my home. Definitely one of the top Home Depot in Ohio!
                                                        by
                                                          • Recommended
                                                          Horrible store
                                                          Very poor customer service. No employees insight when I needed help, I had to go searching all over the store to find an employee for help. Employees attitude are very nasty. Will not shop at this store EVER!
                                                          by
                                                            Great Customer Service
                                                            The employees are friendly and helpful at this location. everyone is very knowledgeable and eager to help. Thanks again home Depot!
                                                            by
                                                              • Recommended
                                                              1 found this review helpful
                                                              Showing 1-30 of 384 reviews

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