#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(775)674-8433
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
2955 Northtowne Ln
Reno, NV 89512
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Customer Store Reviews

  • 4.5 out of 471 reviews
89%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (471)
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Showing 1-30 of 471 reviews
Useless
At the store reading the products labels. This item was more expensive than a wax seal, but it proclaimed wonders! Using the above floor seal, there was no way I could align the toilet and have it set down correctly! It just floated above the flange. I tried to use shims but it looked awful. Fortunately, I had a leftover wax seal that I used after taking off this piece of junk, and it worked great.
by
    Knowledgeable Staff
    I recently did a few appliance upgrades and every associate I dealt with was professional and extremely knowledgeable as to where everything in the store is located whether it be large or small. I frequent this store often and never have any problem finding or getting help finding what ever it takes to get the job done ✅.
    by
      • Recommended
      Great customer service
      The staffs were great in helping us to search for the product we were looking for.
      by
        • Recommended
        Good customer service and clean
        Shopping before closing isn't alway am ideal choice, but my husband and I along with our dog did yesterday (during memorial weekend). We were able to find all we needed , employees were busy cleaning and stocking, but still helped out with guiding us to right areas to find what we needed. Thanks you and the cashier lady we had was super nice.
        by
          • Recommended
          Great store.
          Been shopping at this store for 14 years. Always friendly, always helpful, usually get what I need, and returns if necessary are easy and hassle free.
          by
            • Recommended
            thank you very much she was a great help in loading and unloading
            thank you, she was of great help in loading and unloading my merchandise
            by
              good store
              very knowledgable and friendly
              by
                • Recommended
                Tara is Dome Depot's Superstar
                I would like to thank Tara for her diligence, kindness and care. Tara has been a really awesome in assisting me and sweet to my dog, Jesse. She highly recommended this gentleman in Paint Department. I would like to thank a gentleman at Home Depot's Paint Department for his wealth of knowledge in assisting me to pick up the right paint. I apologize for not knowing his name. These five stars are for these two employees.
                by
                  Helpful Service Several Days in a Row
                  We had set aside a week to make many home repairs so we were at the Home Depot near our house several times. Each employee we dealt with was knowledgeable or found someone who was. We remarked to each other hat each visit was very positive, all the employees were friendly.
                  by
                    • Recommended
                    great experience, buying a refrigerator
                    I found Sam at customer service, very enjoyable to work with, and David. The store manager was very Accommodating for all my needs during my shopping experience
                    by
                      • Recommended
                      1 found this review helpful
                      veterans discounts
                      not able to use my veterans discount because I do not have a mobile phone (too much radiation), the cashiers get all nasty when I show them my VA card and ask for the discount, some of them need a attitude adjustment, and more training on customer service, The Floor People are the best and go out of there way to help.
                      by
                        Friendly staff , great store
                        I am remodeling our bathroom and everything I have is from this store . Thank you for always being of help and friendly workers
                        by
                          • Recommended
                          Best of the rest for selection:
                          Can mostly always find what you need and the parking is decent,
                          by
                            Excelente customer experience!
                            Detra and Maralyn were so nice and very helpful.
                            by
                              • Recommended
                              Excellent checkout person
                              Detra, the checkout lady was very helpful and kind.
                              by
                                • Recommended
                                Home depot on sutro
                                Awesome store my favorite location to shop
                                by
                                  • Recommended
                                  Great customer serice
                                  Everyone is so friendly and accommodating. Steve in Customer Support was super helpful with the insulation rental
                                  by
                                    • Recommended
                                    I work here!
                                    I bought Coke Zero I’m happy
                                    by
                                      • Recommended
                                      Happy Camper...Thanks
                                      Shop there, lol and have a Great time while your there.
                                      by
                                        • Recommended
                                        great service
                                        Julianna and all others who were exceptional in making my shopping experience great ...helpful, cheerful, knowledgeable ...great customer service! Thank you
                                        by
                                          • Recommended
                                          Awesome employee
                                          Jeremy from the garden department will go above and beyond for his customers..wonderful shopping experience!!@
                                          by
                                            • Recommended
                                            Great Selection!
                                            Found everything I needed and a few things I didn't need but wanted just the same. They have Halloween all set up, so it was hard to resist I had to pick up a few spooky things which made my shopping experience fun. Nice store helpful employee's.
                                            by
                                              • Recommended
                                              Great Customer Service
                                              I came to the store to return a houseplant. Tara completed my return with ease. She was extremely friendly and helpful. I do not typically leave reviews, but felt compelled to do so given how Tara positively impacted my day. I hope she receives recognition for her ability to successfully complete her roles as an employee in addition to making customers feel satisfied and happy!
                                              by
                                                Honesty
                                                Many people try to steal and it makes me sick
                                                by
                                                  • Recommended
                                                  1 found this review helpful
                                                  Another good shopping experience
                                                  I was able to get the socket adapter I needed that another store did not have.
                                                  by
                                                    Awesome follow through service!
                                                    One of the very best experience I have had with Home Depot. I have been a customer for years.
                                                    by
                                                      Tara
                                                      At the Northtowne store in Reno NV, Tara who works in costumer service continues to exceed my expectation of excellent service and attitude.
                                                      by
                                                        • Recommended
                                                        Rude with attitude and not personable.
                                                        The past and current associates in the lumber check out are so rude. The cashier says the the clearance “purple painted” wood is not real wood and it’s only 50% off. I said oh did they change their policy? And she exclaimed, “ ITS ALWAYS BEEN THAT WAY” “REAL WOOD IS 70% OFF AND NON REAL WOOD IS ONLY 50% OFF!” I’ve never heard of that and I know one thing for sure. If my employees ever are rude a not personable with my clients, they will be reviewed, warned, then if it happens again, fired.
                                                        by
                                                          1 found this review helpful
                                                          Great customer service!
                                                          We just bought a new house in the area. We have already made several trips to this store. The employees in flooring, paint, hardware and at checkout have been great. We will for sure be back!
                                                          by
                                                            • Recommended
                                                            1 found this review helpful
                                                            in and out fast
                                                            you had exactly what I needed.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 471 reviews

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