Reviews for N Reno #3304

Highly recommend this store! My husband and I are 21, and just purchased our first home. Naturally, we need some assistance knowing what products will be the best fit with our home. We received fantastic advice at the paint counter, and later on received amazing customer service when buying our washer and dryer. Thank you guys!!

I like shopping here cuz they have sales all the time and always find what I’m looking for at a great price

Got the door I needed. The rooftop bar next to the pool is the digs.

I love this store. It's large and well organized for ease of finding needed items and informed assistance. Thank you every time!

Excellent service and amazing selection

Thank you for all your help

Good service store was clean able to see all merchandise helpful staff.

Took back stuff I didn't need for my project. BRIAN was very friendly and helpful.

Shout Out to Oliver who checked me out. You were on it. You got me through there quickly. I purchased the extended warranty for that paint sprayer. Oliver, you're a nice guy and it shows on how you treat people. Thank you.

I worked with Brian in Customer Service at the Northtowne Ln. location in Reno. He went above and beyond to make my experience a positive one. I love the customer service that this Home Depot continually provides!

Tara is the BEST

Don't ask for help loading they don't care or send any help

We had a bad experience picking up an order because the Customer Service / Returns / Pick Up center was short staffed, as it was, and the "Guest" in front of us was requiring the H.D. Specialist hand count the screws and washers from the VENDOR PACKAGED boxes. We ended up leaving after waiting over 30 minutes. Tonight, JOE KEITH made everything right!!! Thank you JOE. We greatly appreciate your commitment and dedication to your job... and it shows.

The appliance specialist worker who helped us with our washer and dryer purchase was knowledgeable, friendly and very helpful. We also ended up buying a chest freezer, area rug and door lock set all with the help of this individual. Way to go Megan, thank you for all you did for us. You are the best!!

Everyone I met during my visit was very polite and helpful..

Never have an issue with getting help from the staff and they are always very helpful and knowledgeable.

the employees are very helpful

I have always found what I need. Staff is very helpful and knowledgeable.

excellent customer service from the service desk

1) no sales clerks available to assist at check-out; customers could only self-scan.. 2) no clear means of exiting; exits blocked with gates. 3) when I found a way out I was questioned by an employee for my receipt, which had been electronic, so I had to download it and wait. When it loaded the print was so tiny it took two employees to authorize my departure. I’ve never had an experience like this at this or any other Home Depot before. I’m concerned that there have been changes to the treatment of customers due to cost-cutting, and it may not be limited to this location.

I have spent many hours in this Home Depot and have always had very good service, the employees are very helpful if you need their help.

Employees greet you with a smile! Good job!

Customer service employee was polite and helpful,took the time to answer all my questions. Completed my request quickly. I found all my items with no problem,the store was very organized. Thank you.

It is an okay store...sometimes cashiers can be sullen, probably overworked. No clear policy on their veteran discount.

Your electrical stock is somewhat limited and I understand that is due to the fact that the store isn't very large. It does however, mean that the customer must go to another store that has a full stock.

Matt in Appliances was extremely helpful, patient, knowledgeable and Friendly. Helped us make the right choice for our needs.

Good and Friendly store, Been shopping there since 1998

Lots of help great customer service good prices found everything I needed

Make the drive to this store instead of the one on S. Virginia. Much more helpful people

Bought a limited stock item on a Monday with plans to pickup on Thursday and showed receipt at will call and no item....sold out even though I had already paid . Solution from employee at will call...uh our west store may have some??? Not we can get one for you from the other store. Can’t count on much these days especially customer service.