Reviews for Ne Portland #4004

We went into purchase a new toilet and have it installed. We worked with Carmen who was absolutely amazing and very customer service oriented. Carmen told us that we should hear from someone within a few days to get the install scheduled. After 2 weeks, I decided to call the store. After the phone ringing for several minutes, an individual by the name of James answered the phone. He seemed very preoccupied while I explained our situation. He asked for the order number, which is not very obvious on the receipt, since it is in a "validation area". When I read him the number and asked if that was the order number, he condescendingly said, "uh, yeah!". He looked up the number and very sarcastically said, "it's been waiting here for you to pick it up". I explained to him that we paid to have the item installed and that it was never intended for us to pick it up. He looked further into the computer and said "delivery is 29 January at 9pm". I explained that no-one had ever contacted us to let us know that date or time, and that 9pm was completely unacceptable! He then transferred me to another department in which the phone just rang and rang and rang. It appears we are going to have to go into the store to resolve this issue. The only reason I give this a fair rating is because Carmen was so outstanding, and has been in the past when we went looking for freezers.

In-store specialty items We’re on the shelf and the customer service was excellent showing me where to find underlayment heated flooring. And propane tankless hot water heaters and all the options and motion sensor lights thank you so much for knowing your product and where it is in the store.

Larry from the Garden dept helped me with the purchase of an artificial Christmas tree after the holiday. Was willing to meet my price point a bit beyond mark down price; I got a nice tree; he got rid of some seasonal inventory that might be hard to move after the holiday. Win/Win

Fantastic store!! Recommend

I recommend this particular Home Depot. They are alway clean, (Even the bathrooms!) have product well stocked and have friendly service.

Employees make our shopping experiences the best.

We are already regular shoppers at this Home Depot, but the excellent, above & beyond customer service I received from my cashier, Ruby Ann and Customer Service manager, Brandon, have cemented that! Also, I was able to find an affordable and decent gas grill, and there was plenty of inventory. Highly recommend this store!

Ivan Senin did outstanding job for me saving time and being very respectful and listing and understanding my problem and helping me solve it quick

The staff at this store was so kind and accommodating. Two people really took their time to make me feel welcomed.

Staff super friendly and helpful.

Great store and great employees! Thank you!

Staff? Why is there one over worked employee at the paint department? Customers are ten deep, he’s handling it as best he can, but a giant company line HD needs more staff.

Don’t get your lumber cut

Great store with especially friendly and helpful employees. Everything i was looking for was in stock.I also like that you can enter and checkout through the Garden center entrance instead of having to go all the way through the store with your garden items.

Outstanding Home Improvement store. Knowledgeable, helpful employees that work as a team to provide customer satisfaction

Great store that we continue to shop in for our home improvement needs. The sales associates are always very friendly and helpful. HD has good products we know that will work well. Anytime we have needed to make a return, it is always an easy process.

Store was clean and well stocked. The employees were available and very helpful

Customer service is great Friendly employees

Need more help, and need more employees like Mario

Look for Pete when you need appliances. He is knowledgeable and friendly. His patience and good rapport with customers needs to be highlighted more.

Pick up service for an online order for 2 windows was extremely poor. Waited 45 minute while staff searched for the windows which indicated poor management of the store and poor communication between shifts of workers. The night shift had apparently stashed my windows in an improper location and the day staff had troubles finding them. On other occasions I have found the store to be poorly stocked, for example the plumbing section has an incomplete stock of pipe sizes, connectors and fittings, or the electrical had a breaker box I wanted but did not have breakers in some common amp sizes that would fit in the box. I constantly run into these types of headaches and talk with staff members who are clueless about what even the store sells and don't understand the products and how to use them.

This store is easy to navigate with plenty of friendly and helpful employees.

The store was clean but didn’t have ANY of the RIDGID supplies I needed. Very disappointing.

Friendly staff. 5/5 were friendly and helpful. Especially Luke and Angel that saw I was struggled a bit and assisted.

Friendly employees like BRI very helpful and friendly

I like going in this store. Great customer service. Knowledgeable staff members. I enjoy the atmosphere of the store. People are happy and content. And there prices are good. I went to Bi-mart and Fred Meyer and I couldn't find what I was looking for but Home Depot had it! They had a lot of check out stand open so there wasn't any long lines which is always nice. And when we asked for help we immediately found someone and the guy knew exactly where the product was and Home depot is a huge warehouse so I was impressed he knew exactly where it was. Thank you Home Depot for another great shopping experience!!!

Isles were cluttered with product waiting 2 b stocked. Clerk needs 2b better trained.

Tanya at the service desk went above and beyond with an problem I was having with an order. She is always the best when I come in. Thank you for being so good

I was having a problem with the price in an item. It was posted different then it rang up. Julie in hardware made sure it was corrected thank you so much

Once again Courtany and Julie made me love that store. Every time I come in they make sure to say hi. Ask me if they can help with anything. They make sure I’m taken care of and I appreciate it so much