Reviews for Nw Victorville #1844

Great customer service, I can always find someone willing to help find something. Customer service at tool rental was fantastic!

I went in today because I broke the shower arm at my house as I was replacing a shower head, I had no idea what parts I needed so I took the old part and showed it to Mr. Robert in Plumbing. This gentleman took the time to walk me through on everything I needed and also made sure I bought all the extra things I would need such as a new female adapter and Plumbing tape, he took the extra time to explain how I should do the job so I would do it correctly and not have to come back to the store. What a great guy! I then asked to speak to the manager so I could praise her employee and she was made available to me immediately, which was surprising as she did not know whether this was a complaint or a compliment. This store is great, the leadership is doing a great job and it shows. I shop here 4-5 times a month and have always had a great experience. Keep it up!

I am writing to express my disappointment with the level of service I received from two associates at the Home Depot store in Victorville. Yesterday, while shopping at the store, I was in an aisle looking for a specific part when an associate named Sheena began yelling at everyone in the aisle, insisting that we leave immediately so they could access a top shelf for another customer. This was incredibly disruptive and unprofessional, and it interrupted my shopping experience considering that I was also a customer. My main problem wasn't that we were being asked to leave, but my problems lie in regards to the way she spoke to everyone in the aisle, including me, who were all paying customers. There were 3-4 other customers shopping in the aisle and instead of politely asking us to leave, she yelled down the aisle as if we were dogs and she was shouting a command at us. This level of disrespect to paying customers didn’t sit right with me, so I asked to speak with a manager. An associate manager named Mista came to speak with me. However, while I was explaining my experience to her, she turned around and asked two customers if they needed help, completely ignoring me and interrupting my explanation. I was extremely frustrated by this point and expressed my dissatisfaction, but the associate manager did not seem to be listening or interested in addressing my concerns. I requested the contact information for the District Manager, and she wrote down the name of Fernando and the store manager Jamie, as well as the number 760-241-1175, ext 500. I am disappointed by the unprofessional behavior of your associates and the lack of attention to customer service. As a loyal customer of Home Depot, I expect to receive better treatment and more respect from your employees. Even as a normal human being, I would just like to ask for the basic respect of being asked to leave an aisle, rather than barked at with some command. I’d appreciate a response back and information regarding how this situation will be handled as I am not very happy with Home Depot currently and will look for other alternatives should this problem go unresolved.

Great customer service by Gus

This location is super lucky to have Patti on staff. She is patient, kind and knowledgeable, kudos to Patti and her awesome customer service!

I shop here frequently even though it is farther than the other Home Depot from my house. The CUSTOMER SERVICE IS GREAT, HELPFUL, FRIENDLY & PATIENT!!! I have had to Return and Exchange items and they make the process easy! When I have questions, they have explained and demonstrated how something works. I REALLY APPRECIATED THE DEMONSTRATIONS. One example was a Husky 15' drain snake. It had a handle that I would never have figured out.

Everything was perfect and the workers are very helpful they even helped me load lumber to my truck. The store is always stocked and clean.

The sales person Vic was fantastic. Full of knowledge. He answered all our questions. We ended up buy a stove,hood microwave and dishwasher. We are very happy with our purchase.

My experience at location was awesome ,Ms. Brianna help assist me with ideas for my computer desk, Employee are very helpful in answering questions or finding items. Will continue to shop at location, by the way it’s very clean

I had a list from electrical to swam cooler covers had all on my list

The home Depot on Roy Rogers is the only one I go to there will stocked everyone has a nice and energetic personality they greet you and help you along your visit there that's the best home Depot in the high desert in Victorville on Roy Rogers

I was helped by the associate named Destiny H. She was very friendly, helpful, professional and knowledgeable. Thank you so much for the amazing experience.

Excellent service with a smile!

In my home area there are three Home Depits available. I find that this store has the product and service needed to get your job done. Look for Priscilla in Garden, she supplies Top Notch customer service.

I will not buy another appliance through Home Depot. If you receive an appliance that is substandard, as long as it’s technically working you are out of luck. I received a whirlpool washer that’s horrible. Home Depot will not replace it because it’s not broken. Whirlpool says to go back to Home Depot but it’s not their problem. First wash the clothes came out dirty and the machine was unacceptably noisy. I even wanted to upgrade to a more expensive machine with the manager at the local Home Depot, Miguel, said sorry we don’t do that. Not only am I done buying whirlpool, I’m done buying appliances at Home Depot.

Miguel and Roy did a great job at helping me on my visit today

Vilma at appliance is the best Home Depot employee I have ever I countered. She went above and beyond, her work ethic is flawless. She made me feel like an important customer and helped me so much.

Waited almost 40 minutes and spoke to four different employees waiting for someone to help me with questions about cement each one said they would get someone and no one ever showed up it was ridiculous. Every time I Came Upon a new worker they were too busy gossiping about the company and management. When I got help out to load my car and I told the man about my experience he cut me off before I could finish and was like I don't know I don't know with an attitude and walked away. Worst experience ever at Home Depot I don't know what kind of people they're hiring but the employees there are obviously lazy and unhappy. They obviously need to find new jobs.

All employees are amazing with great customer service, they always take the time to help in anyway and department they always keep this location clean and organized which makes it very easy to shop for my business and home shopping, thank you all!

I love the home depot

Iam always happy w my purchases

I like to go shopping early. and best the crowds. The staff is fresh. Friendly and ready to help. As the day drags on and the crazy customers start showing up. They sap the energy and good spirit out of the staff. I know that's the way life is so I don't complain. I just go early. Before it gets ugly.

We placed ordered to measure our chapel doors on April 17 @4:07pm until now April 23 @ 8:22am no one came out to measure our doors. Call three times at store and they replied the vendor will call us today or tomorrow. NO ONE CALL YET.

The girls who work at the pro desk have gone above and beyond in helping me locate the proper items I need. Thank you Christina K. for taking pride in your job it shows.

GOT V ALWAYS HAVE WHAT I NEED.ERY GOOD PRODUCTS I LOVE SHOPPING THERE.

Thanks Pat for helping us stay cool this summer by assisting us with evaporative cooler replacement questions. I was so close to just calling a contractor.

Bought some stuff I needed yesterday and I just wanted to say thank you to Erni and Richard for their time and help. Both of them went out of their way to help me and I really appreciate their courtesy, kindness and help

Though at times for certain up high items and low staffed I've once or twice have been held up waiting ,but still a great community of employees here.

Great place to shop, everything in stock. And above all customer service is great. I recommend NW Victorville Home Depot #1844 to all my friends, family and coworkers.

Did ground me a price in a nightmare that I was buying hardware and reimbursement me for the difference