Reviews for Palatine #1927

Palatine Home Depot team member went above a beyond for a 10.99 wind chime. All items were already packed away for the season, he and another employee had to take down hundreds of chimes so I could select just one as a memorial gift for a friend who passed. I could not be more happy with the service today. Thank you so much.

Don't go to the garden center and expect any help from the young men they hire to work there. They would rather stand around talking then assist a customer even after we asked for assistance

Andrew was his name i’m sure, he helped us in plumbing department, he was nice and sweet and explained everything throughly about what we were looking for

A shot out to Michelle in Customer service today 3/22/2024 for assisting me with my desire to rekey a door lock and Walter for doing the Rekeying.

Dakota Owens walked me through the process of buying a countertop, from measuring for the quote to being available after installation! I had questions and she responded to my emails very quickly. Great customer service!

So appreciate the store...They make shopping easy...So incredibly helpful

Went there Saturday night, place wasn’t crowed. Parking lot was very dark. (lights needed) should consider more present security outside and inside store. (Detour future crime)

Always helpful and friendly.

Please go see Jack Brault. Wonderful young man with knowledge and ease that I would put against any designer.

I’ve have been shopping at this location for many years. I can’t recall ever have any trouble when in need for help.

Thank you to Dakota, she helped us with an order of GE washer and drier all in one. Happy with the service! Also, installers were nice and professional.

Deisy and Matt are very professional and friendly. Customer service is important part of shopping experience. Thank you!

Customer service was excellent, great price. Salespersons were very helpfull and polite. We worked with Brian who helped us choose our hardwood floor. He gave us many good advices.

This store is a mixed bag. There are times when getting help is very difficult, but then when you finally get help it is quite good. I’ve had a long history with this store and it’s been quite good, but the past few weeks I’ve been grossly overcharged numerous times.

I really appreciate the cashier who assist me. She is very helpful and polite.

The employees are so nice and helpful especially your employee Dakota. She is a real asset to Home Depot. I will definitely tell my friends to shop here instead of the competitors.

Katy and Zee at pro are always helpful and kind

The staff was very helpful loading my car.

I could say that throughout IL this store has the most stocks and awesome employees I have ever been. They are all kind human being. Everyones smiling at you and always their to help you when you asked for help. Not like other stores when you ask they'll tell you to ask furthermore.

Ed is always a fun easy going guy who is willing help and all the other employees as well. Knowledgeable in every trade and job I needed help with. Very thankful and blessed for the team at Home Depot keep up the good work and stay humble and kind like always! - Alex

Katy at pro was so friendly and help me get perks and save money took the time to show me all things pro. She was really great my best trip to home depot

Katy and Zee always helping me with my pro needs and saving me money with my perks- always makes it comfortable to come up to them for all my hd needs

I find it awkward purchasing lumber supplies from the Palatine store. I would prefer to be able to select my lumber and immediately load into my car/truck. This would require having the lumber supplies in a separate area versus being within the main store. Otherwise, I prefer purchasing all other items from the Palatine store, as it is set up now.

Was very happy with Lou Wilson in customer service at your Palatine store. He was helpful, pleasant & was able to complete my order when I had difficulty. All the employees at this store were friendly & seemed to care about the customers.

I am very happy and satisfied to a flex-a spout I bought...Easy to install because of Allen F, who helped and educated me how to install.

Nice place to shop, employees alway welcome you. I used kitchen remodel service and it worked great for me.

Flooring Dept is set up beautifully for us short folks with samples at floor level instead of 10 feet up on the wall. Staff was readily available, knowledgeable and willing to take the time.

I found in their garden center wonderful plants and at reasonable prices.

I needed wood cut for a crate project and I met Ben at the cutting station. He was extremely nice and had wonderful customer service skills. He triple checked his work and thoroughly communicated with me about what I wanted. Another employee, George, was also present working on another project and he was great company too! He made small talk and he showed me a precious photo of his daughter who is in K (I teach 2nd). He is a very proud dad! Both gentlemen were great- thank you, Ben and George!!!

If you are looking for incredible customer service ask for Sid. We went to purchase a new refrigerator and he was extremely helpful and answered all of our questions