Reviews for Pensacola West #6932

Ms.JonTiya D. was flirting with my husband while she was helping him find an item. I understand friendliness because you’re in the place of your employment and it comes with the job title, but flirting with a married man? Is beyond me. Her writing ‘hearts’ on his receipts as well is unprofessional as well!

It is a bad look for the store when you have to search the store to find someone to help you. And when you do get some one to help, they are very limited in the area of expertise needed. That is a problem in all of your stores in Pensacola. Customer service help is very much needed and important and deficiency in that area is not very good for business.

If you need assistance in the millwork department please find & use Paul Westman. He was extremely helpful in helping us pick out a new patio door & was able to answer our questions. He went above & beyond!

Very nice in and out shopping!

I want to give a shout out and 5 stars to all the employees that were so kind, polite and helped me out in every way. They are awesome. ( Jillian, Cheryl, Sean, Amber, and anyone else that I forgot. You all are awesome and you all went out of your way to help me in every way . That alone made me choose HD . Customer service is still very important even in 2024 ! Thank you all .

Most everything I buy here is a very good product

Things are not neat and straight, store seems to be unkept and not clean and not enough staff to assist customers, only 1 cashier open

I have bought too much flooring that I was doing in my home and I was able to take it back. I had not opened it and I did not have my receipt but they scanned it and seeing that I did buy it at Home Depot so they let me return it.

Employees at the West side Home Depot on Mobile Highway are very knowledgeable and always willing to help. We are always impressed by this store.

The staff is extremely helpful and if they happen to be out of a particular item they will go out of their way to find at one of your other locations

been here thousands of times, never disappointed

Shopping experience at Home Depot on Mobile Highway is great. I have bought a pressure washer and in six months it stopped working. I took it back to the store and they replaced it like that. I want to continue to go there and shop and that’s a good business to me and they care about their Customers

I get all my flowers, plants and planters. Along with many yard decorations. Tools for yard and house..

We bought a hot water tank, and the associates helped us load it on the cart. They were so helpful. The cashier, Richard W, saw that we got help loading it into our truck. I wish more place had associates this helpful.

I was shopping for a chainsaw and I received amazing help and really useful advice on certain models I was looking at purchasing.

So happy to find my staff

Tried to purchase the tool on March 27; was informed the truck would be in on April 2nd with tool; went to store April 2nd to pickup tool; Not there; place an order for the tool, but had to come to the store to pick up on April 6th. Check with Service Desk and they said item was not there but in two other stores in West Mobile, AL, and Destin, FL. Ok what to do? They item would be in on April 8th; they must research and said they would get back to me. I doubt it. I asked why all this run around, can't Home Depot just mail the tool to my house? No answer. Yes, I am dissappointed.

Each visit to this location always includes a HD team member asking me if I need help. This location is my first choice to visit as there is another competitor nearby.

Every time I go in here they almost always have what I need, they are the only store to even carry my size air filter.

I am on fixed income and found .44 cents worth of pavers. I cannot believe my eyes! Thank you for making this product available at a low price!

From the time I first see the Greeter to the Ladies at the Return aisle to those at the Customer Service Desk I know it's a good day to shop at Home Depot! I've never seen a dissatisfied customer while I've done my shopping there, even in the Garden Shop, everyone looks relaxes and satisfied.

Jamia was very helpful and professional and personal in helping us find what we needed. And in processing the order.

Richard W. in the garden department took time to assist me with my purchase and provide additional information to ensure Inwas getting exactly what I needed.

Daniel the paint specialist was very knowledgeable, helpful and very kind. He made this a very nice experience

Walking through the Garden Area is like a tour, beautiful.

So happy with our experience today with purchasing a refrigerator at this store. Got a better price and much better service.

Red made our lives so much easier. She helped guide us to the exact products that we needed for our home improvement project. She was kind, positive, and very informative.

Ms. Terry at the West Pensacola Home Depot went above and beyond today for me and for that I'm truly grateful. I have found that as long as you are patient and courteous with all people especially Home Depot employees, they will go the extra mile for you and everyone is a winner!!

I had a problem with a project I was working on. I went to the HD on Mobile Hwy to pick up some items I needed. The store employee was so helpful. Kudos to the store. I shop at this store because they have the best, most knowledgeable employees, and always have a great variety of products. Always shop here and advise others to do the same.

Jimbo in appliances really made my day