Reviews for Portage (kalamazoo) #2728

Customer service in kitchen appliances was the very best. Glad we shopped here...and will return.

We have not received the product yet but have been pleased with what has been presented regarding availability.

I am a 68 yr old woman who decided to install a chain link fence and driveway gate myself. Having no previous chain link fence experience I watched the Home Depot videos and headed to the store. I was assisted by two of the most helpful, courteous, employees I have ever met. Luc and Mattie K were awesome and really helped make my shopping experience a good one. They knew their job and did it with professionalism, respect and kindness. I appreciate them and their hard work. They are an asset to your organization for sure. PS My new fence are gate are awesome and my dogs love it as much as I do!!!

Please train your customer service staff, this store lacks diverse representation and happy employees.

Almost always someone asks if they can help find anything. Very friendly store. I’m there 3-4 times a week…

Everything was fine till checkout and asking for veterans discount. Andrew the cashier ask for the app. Me ??? I knew nothing about your app to get a veteran discount. He was rather rude about me not having an app. for the discount. Not even explained about where and how until I asked about it. Rudely he said he’ll give it to me like next time I’ll be out of luck. Lowe’s is my choice for veterans shopping.

Staff was very helpful during my checkout process for my new lawnmower. I applied for a Home Depot CC to save some $ on my purchase and the staff member who assisted me was very knowledgeable and made the process very easy.

I had no idea that my bed wasn't the right one for me. I went to Mattress Firm and with the help of a very knowledgeable associate got to know other beds. I'm glad that I did. My new bed is on the way and I'm looking forward to better sleep.

The cashier named Rebecca is such a great rep for your store. PROMOTE HER! Good help is hard to find.

I am over 65 years old, doing construction all my life and have spent a large portion of my life in Home Improvement/Hardware stores. I have not had one bad experience at this store over my life. Can’t say enough about the quality of the people they have hired. They are the face of the Home Depot corporation and they represent it very well. To the average consumer the CEO or other corporate officers have no impact on their feelings about the store. It is the individuals you interact with the makes or backs a company. You have hired well.

Had the appliances we wanted

It’s what you hope would happen in a store. Employees available and helpful.

The employees are helpful and knowledgeable.

The associates were very helpful and the cashier was friendly and courteous.

I know that when i go to this store, I will be greeted by a friendly, professional staff, The store is very clean and well organized. The associates are more than willing to help and answer any questions. Check out is always a breeze. To sum it up, I never waste any time in this store because they have everything covered. Quartey products at fair prices and I know I will find what I want. I drive over 40 miles round trip to this store and don't mind at all.

I needed to buy a washer in a hurry when mine suddenly stopped working. The staff in appliances was pleasant and helpful. She was knowledgeable about all the products. She answered all my questions clearly and made it so easy to understand my options and make a great purchase. Scheduling delivery was easy and their delivery guarantees were more than fair.

We went to find an over the range microwave and Taylor took the time to shop with us and explain the differences between each model.

Very friendly staff. Very clean store.

I went in to have 6 4x4x8 fir posts cut for a bed project and employee Dubs helped me with my entire shopping experience. It made my project easier with his help! He was knowledgeable, quick and super approachable! If you need help with a project in this store, look him up! Thanks again, Dubs!

I went in to find the outdoor Solar Christmas light stakes. They had just arrived at the store , and Jim from outside lawn and garden and Ashley HR, we r out of their way to locate the products and bring them out from receiving.

Super helpful and friendly staff!

I ORDERED MY COUNTERTOPS THROUGH THE ONLINE DESIGNER AND SHE IS AMAZING! EXCELLENT CUSTOMRER SERVICE.

When my husband and I were looking for a specific tool chest the employees at Home Depot were so kind in helping us. First we were greeted by Nancy and then Lillian helped us find what we were looking for. It was high on the shelves so she helped us find someone to get it down. Joe helped us get it loaded and even helped load it in our van. Nancy checked us out and was so sweet. Every staff member we encountered that day was so helpful.

Great employees. Quality tools. Large qty of needed supplies in stock.

We were helped by four different individuals during our visit and each of them was friendly and proud of their knowledge of Home Depot products, availability, and perks. They left such a positive impression on me, I wanted to be sure I left a review.

I frequently visit this store and have been for years! It’s an awesome environment and the overall trip is great.

I was treated cordially at checkout by a cashier named Nancy. She explained I could save additional money by opening up a charge card. I already have 2 accounts with Home Depot so I declined

Bought a dishwasher today and my order was taken by Marko who was very accurate and accommodating. He explained what to expect very well!

I purchased a washer & dryer this morning. Craig Sootsman was an outstanding sales representative. I encourage anyone needing an appliance to use the Home Depot in Portage, MI

Ever since I have shopped at this store I have not had a bad experience. Everyone is very friendly and helpful if needed. I really hate to brag but probably one of my favorite stores to go to and fairly close to home.