Reviews for Poway #8949

The selection Home Depot has is outstanding. Everything you could possibly need for any project or home improvement you can find in The Home Depot.

Great store, friendly service and willing to help you.

My wife and I needed to make a return and exchange and we were very pleased with "Jean's" help over at the return/exchange section of the store. She was very nice and very helpful which made our experience Awesome ! So thank you to her and to this store.

The Poway store provides rental equipment and I found the sales staff very knowledgeable and helpful. The Poway store also provides all the positive comments provided above I.e. knowledgeable sales staff, assistance with my application and finding the correct product.

We love the Poway Home Depot because of our great experiences with Lee in Appliances. He’s amazing! His customer service is STELLAR! If I could give him 10 stars I would!! He’s THE BEST!!

Just bought some seeds and starter plants for our "cool" weather garden. I was happy to see that the Bonnie 6-pack plants were in very good condition--the only thing missing was some onion starts . . .

The store has a great vibe. Friendly and clean.

The staff are very friendly and looking forward to help the customers.

I go out of my way to shop at this store even though it doesn't carry as many products as the two other Home Depots closer to my home, because of the great staff that works there and the shelves are stocked and maintained better.

Shop this store all the time. Great customer service and cashiers. Never have had any problems getting assistance if needed and employees are friendly and capable of answering questions.

Great experience today at HD..... saw several employees available for assistance which can be an issue at other locations. Smiling employees with direct eye contact. Got exactly what I was looking for and for the lowest price possible. And parking is never an issue!

The best Home Depot location in San Diego. The associates are consistently amazing; always friendly and helpful. Exactly the reason why I make that little drive to come here. Kudos to the incredible Poway Home Depot associates.

the associate in door hardware went above and beyond to re key 3 locks in a very short time and very close to closing time

I ve always satisfied shopping at Home Depot. Employees are always helpful and knowledgeable.I wouldnt hesitate to recommend it to my friends.The store is very clean and products are easy to find.

Very pleasant customer service.

Great community, the people here are very relaxed.

I like this store because it's never too crowded, I know many of the employees by name and there is kind of a small town feel to shopping here.

THEY CARE !! Always ask if they can help you! That is very important....

William "Bill" offered help as soon as I asked where to go to order an item. He was very knowledgeable, friendly and speedy. Lucy also offered assistance and was very friendly. My views about Home Depot have changed based on my visit today! They offered a well known brand with many items "included" in the price. I was very happy with my purchase today!!

I went to pick up an online order for my husband and it was the worst online pickup experience in my entire life. First, the line for Customer Service was very confusing. It wasn't like the other Home Depots where there are clear signs to direct the customer where the line begins, etc. I stood in front of the service desk not knowing if I was in the right place. Not one employee said a word to me, I tried to ask questions but was ignored. Finally after what feels like half an hour later, a female employee rudely asked me what I needed. Told her I was picking up an online order. When I realized one of the items given to me was not what I had ordered and requested for a print out of my order. That employee was dismissive, she told me, "you ordered 3 items and that is what I gave you" and she just walked away! Another employee came to my aide and discovered they had given me the wrong stuff and worked with me to fix mistake. If any supervisor or manager of The Home Depot reads this review, my order was released by JXM2150 on 2:55pm on 7/11/2019.

This is a great store. I prefer it to any of the other HD locations around. It's typically not too busy, the staff is knowledgeable and the store is kept clean and organized.

The store was clean and the associates are very helpful and knowledgeable.

Good

This Home Depot defines “easy to shop” everything is originated and employees are knowledgeable, friendly and ready to help. Will definitely recommend this place.

The young lady Manager is super excited super helpful always about her store and the cashiers are usually always super friendly this is a great store and of course my friend Gene works here too she’s a good lady Scott, plumbing contractor

This store is great. I went there Saturday to get some bark for my flower beds and decided to buy some new plants also.. The cashier told me I'd save $50 if I signed up for a HD credit card. Since I have a lot of improvements to get done this Spring I said yes to the card. The application only took 4 minutes and off I went. I decided to go back the next day for more bark (50 bags) and they sent Michael out to help load them. He had the forklift driver bring a pallet over to my truck and stacked them neatly in the truck bed. I asked if I could help, but he politely said that he'd take care of this part as he knew I'd have to offload them when I got home. Michael did his job with a smile, which is way more than I'd get elsewhere, and he thanked me for the opportunity to be able to help. The world needs more people like him! He represents the spirit of Home Depot's great customer service!! Thank you Michael for making my day easier!!

Thanks for taking the time to get to know your customers and their DIY projects--and many thanks for the shared lessons learned!

The staff always greets me and points me to the products I'm looking for.

Great experience at Home Depot today. I love how everyone was so friendly and available to help but not pushy trying to solve your problem, sell products and get you out. The Store was well organized and clean. I love the wide variety of products to choose from, looking at the clearance items on the end isles and the military discount! My favorite store!

I wanted to make comments on the employees at the Home Depot in Poway. I highly recommend this store as they employees always want to help the customers. I needed assistance in the lumber dept. and Ryan helped me by cutting the lumber. Brad, who is a lot attendant, who helped fit the lumber into my 2005 Camry and placed a plastic red flag for safety. Last, but not least, Bill in Customer Service helped me with this transaction. He also paged Ryan in Lumber for me, and paged to have Brad to help me with the lumber. I just wonder why Bill in Customer Service is never the employee of the Month. He has always been great to me.