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Showing 1-30 of 488 reviews
Dec 1, 2020
I am giving the Home Depot at Santa Fe, New Mexico a 2 star rating for my last visit. We always g...
I am giving the Home Depot at Santa Fe, New Mexico a 2 star rating for my last visit. We always go to their website first to make sure they have the item that we're looking for in stock. So the item that I was looking for, according to their website, they had 56 in stock in the front of the store in aisle RT bay 5. (This is not the first time this happens at this store) The product was not where the website said it was located. I recruited five different employees to help me find this product. None could find it! Overall, I rate the store 3 stars. It seems that every third visit or so, that I make to this Home Depot there are issues that make my shopping experience an unpleasant one. And sometimes very frustrating! On the other hand, all the employees have always tried to be helpful and have been very friendly.
by
Verified Purchase
Recommended
Nov 26, 2020
Employees here care and help! At a big box that's rare, but SFe Home Depot employees appear to ha...
Employees here care and help!
At a big box that's rare, but SFe Home Depot employees appear to have been empowered.
Extended Black Friday deals are super.
by
Verified Purchase
Recommended
Nov 22, 2020
I have purchased three major appliances at Home Depot. A refrigerator and a washer/dryer stackabl...
I have purchased three major appliances at Home Depot. A refrigerator and a washer/dryer stackable unit and in both cases, have received exceptional service. I find the employees at this store, go out of their way to help me as a customer to locate or advise on products I am searching for. The staff is friendly and always courteous. My wife and I are very grateful for the store's management in donating cut wood along with nuts, bolts and washers when we were making over 100 special items which were then donated to assist in the planting of U.S. flags at the National Cemetery for Memorial Day in Santa Fe, NM.
by
Verified Purchase
Recommended
Nov 20, 2020
This store has always been great, with a friendly atmosphere and great service.
This store has always been great, with a friendly atmosphere and great service.
by
Verified Purchase
Recommended
Nov 15, 2020
Many thanks to Kim from appliances who helped me today place an order over the phone by staying i...
Many thanks to Kim from appliances who helped me today place an order over the phone by staying in the line with me patiently for almost an hour. You rock!
by
Verified Purchase
Recommended
Nov 10, 2020
Great customer service from Claudette, she showed me a Dewalt specials after noticing I was buyin...
Great customer service from Claudette, she showed me a Dewalt specials after noticing I was buying some Dewalt tools. She was also cleaning down the front after each customer would use a check out, she was very busy and still paused and help me get the best value.
by
Verified Purchase
Recommended
Oct 29, 2020
Kim from appliances was awesome! She went above and beyond to help my family find a fridge during...
Kim from appliances was awesome! She went above and beyond to help my family find a fridge during this pandemic time! I would recommend shopping at the Santa Fe Home Depot for all your house hold needs!
...Thanks Kim!! ..The Rivera"s
by
Verified Purchase
Recommended
Oct 10, 2020
Curbside employee joseph ortega went above and beyond to help make our shopping and time at depot...
Curbside employee joseph ortega went above and beyond to help make our shopping and time at depot good
by
Verified Purchase
Recommended
1 found this review helpful
Oct 3, 2020
The paint department is ageist and awful. I've tried to get paint there twice and both times ther...
The paint department is ageist and awful. I've tried to get paint there twice and both times there was no help. Today I literally had an employee yell at us to get out of the way of an older customer and curtly reply "she's old dude, what do you want me to do? Make her walk more?!". When we said he was rude he replied with "I'm sorry you misunderstood what I said". You told us to "get out of the way" not sure what there was to misunderstand. No covid protocols followed. Cashiers were in a high school gossip group up front offering no help.
by
Verified Purchase
Sep 29, 2020
Bought wood pellets and when unloading found some bags were ripped or had holes in them and some ...
Bought wood pellets and when unloading found some bags were ripped or had holes in them and some pellets were wet and turned to sawdust.
by
Verified Purchase
Recommended
Sep 16, 2020
This store does not follow strict Covid rules. Employees wear masks around their necks, sip on be...
This store does not follow strict Covid rules. Employees wear masks around their necks, sip on beverages as they walk through the store, do not follow six feet rule. And, it is grossly understaffed.
by
Verified Purchase
1 found this review helpful
Sep 6, 2020
If you are tired of the poor service and lack of stock at the other home improvement big box stor...
If you are tired of the poor service and lack of stock at the other home improvement big box store in Santa Fe, come home to Home Depot. I'm glad I did.
by
Verified Purchase
Recommended
Aug 12, 2020
My shopping experience was marred by an honest mistake at check out!! My item was sold to me at ...
My shopping experience was marred by an honest mistake at check out!! My item was sold to me at about $800.00 below price.
The manager informed me about mistake & told me they would share the price with me at half & half.
I thought that was pretty fair & I think it was very Nobel!!
by
Verified Purchase
Recommended
Aug 4, 2020
Unless you're buying an appliance (Sylvia is fabulous) the store has the worst service in santa f...
Unless you're buying an appliance (Sylvia is fabulous) the store has the worst service in santa fe. trying to find help is almost impossible in other departments and when you do they are not very friendly.
by
Verified Purchase
Jul 13, 2020
Great help from Jerry in plumbing. Saved us $400.00 today!
Great help from Jerry in plumbing. Saved us $400.00 today!
by
Verified Purchase
Recommended
Jul 12, 2020
Service provided was excellent. Purchased over phone from California for pickup at NM store by my...
Service provided was excellent. Purchased over phone from California for pickup at NM store by my brother and employees were extremely helpful, knowledgeable, patient, kind and professional. The tile showed online as unavailable but MGR was able to find exactly what I needed and I purchased 33 boxes of tile and 3 bags of sanded grout. Couldn't be happier!
by
Verified Purchase
Recommended
Jun 18, 2020
Employees have a poor attitude at this location and do not care about customer service. Managers...
Employees have a poor attitude at this location and do not care about customer service. Managers are not very accessible and if you do speak to one, they are not the one associated with the department you have an issue with. When I ask an employee who their manager is, they can not even tell me. Many items are out of stock and are not properly organized. Carts are seldom available in the garden center and the employees refused to find me a flat cart to use to gather my purchases, told me to go find one myself.
by
Verified Purchase
1 found this review helpful
Jun 11, 2020
Home Depot is definitely the home improvement store you want to go to if you have any interest in...
Home Depot is definitely the home improvement store you want to go to if you have any interest in good customer service. Kim made ordering a new dishwasher and scheduling delivery and installation so very easy.
by
Verified Purchase
Recommended
Jun 9, 2020
good service and fast
good service and fast
by
Verified Purchase
Recommended
Jun 8, 2020
I’ve been shopping here for years in Santa Fe and this store has always been a little rough aroun...
I’ve been shopping here for years in Santa Fe and this store has always been a little rough around the edges but during this Covid Pandemic it’s been awful. Employees breaking social distancing with each other and myself all the time. It’s so busy that you can’t find any help. Which is confusing because I often see clumps of employees standing around talking in the middle of aisles, but never when I need one’s help. Items stocked in the wrong places everywhere. I will start going to another hardware store from now on when I can.
by
Verified Purchase
Jun 7, 2020
Their customer service team needs work in actually being helpful. Mangers are apparently a miracl...
Their customer service team needs work in actually being helpful. Mangers are apparently a miracle to conjure and very rare. I would not recommend this store if English is not your first language as almost any employee we encountered was not trained to even try and communicate with people who might speak Spanish.
by
Verified Purchase
May 21, 2020
Garden section check out understaffed. Cashier very friendly, but overwhelmed. Called about 6 tim...
Garden section check out understaffed. Cashier very friendly, but overwhelmed. Called about 6 times for help. I was in line for 30 minutes.
Flat bed card: none available at garden section. Needed to go and wait for 20 minutes to get one at other end of store in "contractor section"
by
Verified Purchase
Recommended
May 15, 2020
Do not expect to be treated with anything other than an a "NON HUMAN" 9 DIFFERENT EMPLOYEES said ...
Do not expect to be treated with anything other than an a "NON HUMAN" 9 DIFFERENT EMPLOYEES said they would help and left us standing there!! WHAT A SHAME ON THIS STORE!! SHAME SHAME
by
Verified Purchase
May 15, 2020
Great experience, I appreciate the knowledgeable staff and speedy checkout.
Great experience, I appreciate the knowledgeable staff and speedy checkout.
by
Verified Purchase
Recommended
May 9, 2020
Store is clean, well stocked and knowledgeable employees
Store is clean, well stocked and knowledgeable employees
by
Verified Purchase
Recommended
May 8, 2020
Had a good time shopping at the store. Not too busy and checkout was quick. Found exactly what I ...
Had a good time shopping at the store. Not too busy and checkout was quick. Found exactly what I was looking for and bought two just for good measure. I wish the associates were a bit more helpful rather than just leading me in the general direction, but it's hard to expect too much these days from anyone.
by
Verified Purchase
Recommended
May 8, 2020
When purchasing appliances the support staff was really great. You need to know that you have to...
When purchasing appliances the support staff was really great. You need to know that you have to go in. Identify what you like. Find a sales person and they will guide you through the process. Just know they do not have appliances in stock.
by
Verified Purchase
Recommended
May 8, 2020
During this time of the Covid-19 pandemic, the Santa Fe Home Depot store is taking appropriate pr...
During this time of the Covid-19 pandemic, the Santa Fe Home Depot store is taking appropriate precautions to protect both its customers and employees. I feel comfortable shopping at this location, and I usually can find with ease what I am looking for.
by
Verified Purchase
Recommended
May 7, 2020
The employees here are always eager to help out The store is always clean and well stocked. I h...
The employees here are always eager to help out
The store is always clean and well stocked.
I had great help from everyone.
by
Verified Purchase
Recommended
May 1, 2020
The associates in the store were extremely helpful. No impatience and they were fully knowledgea...
The associates in the store were extremely helpful. No impatience and they were fully knowledgeable about the items that I was looking for. One was a special paint and the other was a 5 star washer and dryer.