#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(713)935-4002
Tool & Truck Rental(713)935-4008
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
8400 Katy Freeway
Houston, TX 77024
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Customer Store Reviews

  • 4.6 out of 330 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (330)
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Showing 1-30 of 330 reviews
Awesome service
Hello, the Spring Valley store is exceptional. They have great customer service, the isles are obstruction free and the employees or dynamite. I really recommend the store. Also I bought some solar lights. Those lights are everything that they describe that they would be. I am so pleased with my purchase. I’m so happy that I got them. Thank you.
by
    • Recommended
    Consistently friendly
    This store is very well managed. The employees are always helpful, and the store is always well stocked.
    by
      • Recommended
      After the storm
      I was happy the store was open after the storm, running on generator. The employees were positive and helpful under the circumstances.
      by
        • Recommended
        I want to go to the country for my needs now
        I asked 5 Home Depot employees for help to look for a part and I was told by three “I don’t work in hardware” not even offering to help me find someone that does and then two that told me to go to a different isle that wasn’t hardware. I walked around the entire store confused and only 1 of the 5 actually noticed I needed help but still just told me to go to the isle I already was in then just walked away. I left extremely angry and WITHOUT the product I came for.
        by
          Exception Service in the Garden Center
          The garden center is always filled with healthy flowers and plans. The customer service was impeccable. So nice to shop where people are happy to be there! Davyeon made my Saturday! Great place to shop!
          by
            • Recommended
            FANTASTIC PEOPLE
            GET STAFF ALWAYS VERY HELPFUL AND SMILING
            by
              Great service!
              bought moving supplies and service was great. Checkout was super helpful. Yanely was so kind!
              by
                • Recommended
                Great store still needs improvement
                I am a frequent shopper at this store and I love the checkout process more than the customer service process and any other department. Most of the cashiers are willing to help but will ignore you due to them having private conversations. Ever since I have been shopping at this location, cashiers Taylor and Jazmin are always smiling and are the friendliest associates. Josue in lumber is a great helper as well. I love shopping here.
                by
                  • Recommended
                  Great shopping for Art teachers
                  Friendly staff, well stocked and quick checkout.
                  by
                    • Recommended
                    HELP
                    THIS LOCATION ALWAYS HAVE GREAT HELP
                    by
                      GREAT SERVICE
                      EXELENT CUSTOMER SERVICE
                      by
                        • Recommended
                        GREAT EMPLOYEES WHO CARE
                        COMPRESSORS, GRILLS, APPLIANCES
                        by
                          • Recommended
                          Awesome Staff
                          The people here are awesome especially jasmine who helped us with our entire transaction and went above and beyond in her customer experience
                          by
                            • Recommended
                            Great Service
                            Great Service. 5 Stars
                            by
                              david and carlos are like tom brady and rob gronkowski
                              good service. really good
                              by
                                • Recommended
                                CONVENIENT
                                LIVE CLOSEBY, USE THE STORE ALL THE TIME, VERY CONVENIENT, FAST, GREAT SERVICE
                                by
                                  Great Store
                                  This store was very friendly, clean and had items in stock compared to other stores, even the carts were clean and available. The employees were very knowledgeable and not annoyed that you asked for assistance. This store is not our neighborhood store but, will come back for sure.
                                  by
                                    FRIENDLY SERVICE
                                    SUPER CUSTOMER SERVICE
                                    by
                                      • Recommended
                                      Bad service today
                                      Cashier Diego gave the worst customer service. He should not be on the sales floor. I’ve never had a bad experience at your store until today. Krystal another cashier stepped in and made my day.
                                      by
                                        Jasmine, the shining star at Home Depot.
                                        This store is my go to hardware store because it is very close to my residence and it usually has what I need. On my last visit to the store, the customer service personnel at the front were more interested in chatting amongst themselves, as I stood by them, instead of asking me what I needed. On the other hand, Jasmine at checkout, hailed me with a big smile, was upbeat, packed my chosen products, and checked me out efficiently. She had an aura of warmth and caring about her. We need more associates like her.
                                        by
                                          • Recommended
                                          Awesome customer service
                                          Everytime I come in the cashiers or check out helpers are super friendly and very courteous. They are always ready to assist and aid in your checkout needs. Ms Tyesha has impeccable customer service with a smile and it is very positive and uplifting to many of us patrons.
                                          by
                                            • Recommended
                                            great store
                                            the pro desk is amazing the team here is always very helpful
                                            by
                                              • Recommended
                                              Found everything I needed
                                              Love shopping at this Home Depot the store is clean and employees happy and helpful
                                              by
                                                Great Cuztomer Service
                                                This is the best Home Depot around they always have what u need in stock and the workers are so friendly and helpful
                                                by
                                                  • Recommended
                                                  Maintenance Technitian
                                                  I'm have a great and pleas experience at the store, Is a huge difference from my previous visits, the people in the aisles is ready to help... also the cashier she help me a Lot.
                                                  by
                                                    • Recommended
                                                    Great Service
                                                    Brooke, one of your floor employees, went out of her way to help me find a plantation shutter magnet fixture. She was terrific!!!
                                                    by
                                                      Excellent customer service
                                                      Eddie, a garden center department employee at this Home Depot, is an exemplary employee! He asked if I needed assistance, helped me load mulch into my shopping cart, helped to locate the plant containers that I wanted to purchase, and even took time to get those containers from the store’s tall storage shelves. He and other employees at the garden center department were very polite and friendly. Best experience of shopping at a Home Depot. Thank you!
                                                      by
                                                        • Recommended
                                                        Great Customer Help
                                                        Had a great experience at Home Depot ! Super nice and efficient help from Sergio. He made the shopping trip easy and quick!
                                                        by
                                                          • Recommended
                                                          Mortified
                                                          Today while checking out at this location the cashier asked me if I was expecting. I am not. The checkout area was full with other customers and in that moment it seemed like you could hear a pin drop. I was beyond embarrassed. I understand the question was asked with good intention but this is just something everyone should know not to ask. I don't care how obvious it is and this is why. Ive never felt so low.
                                                          by
                                                            great service
                                                            this location is always run like a fine tuned machine. 5 stars
                                                            by
                                                              Showing 1-30 of 330 reviews

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