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Showing 1-30 of 690 reviews
Jun 5, 2023
Best Employee at Home Depot!
We had a broken bed frame on a very expensive bed. I tried to find what I was looking for in hardware. An employee took me to lumber to meet Aldofina. Meet her if you get a chance. She found EXACTLY what I needed, a steel cleat plate. One hour later, the bed is rock solid. Go to Home Depot, ask for Aldofina. She is working her way through every department, while working her way through school.
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Recommended
Jun 3, 2023
Customer Service is going away at this Store.
Customer service is really, really suffering. Today the “Supervisor” was extremely disrespectful & unprofessional to customers & employees. He had all the employees I communicated with upset and angry from him “chewing them out.” He ignored those of us waiting in line, while he helped friends who were not in line. My observations were that the employees were trying hard, the supervisor was not helping the employees or the customers. I used to like Home Depot, struggling to recommend this store to friends.
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Recommended
May 16, 2023
GREAT HELP AT THE PRO DESK!
PRO DESK IS ALWAYS HELPFUL AND ALWAYS LOOKS OUT FOR CUSTOMERS AND THE "PERKS" THEY MAY HAVE EARNED.
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Recommended
May 12, 2023
STAY AWAY
This store brings lousy customer service to a whole new low. Dirty retail floor, not well stocked and the employees act like they are doing you a favor but not until they get off their phones or stop visiting with fellow employees.
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1 found this review helpful
Apr 25, 2023
Great day at HD
My visit involved getting serval items including an exchange of a defective propane tank that I had no receipt for. I interacted with 4 different employees. All were very friendly, courteous and extremely helpful. We’re patient and took there time helping me.
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Recommended
Apr 16, 2023
Kitchen Design
Outstanding and competent. Really gets into the finishing details. Vivian is exceptional!
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Recommended
Apr 12, 2023
Store 0254
the store has outgrown it's size in that location...
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Recommended
Apr 1, 2023
Clean, neat, well stocked, friendly, helpful staff
Andrew provided accurate cuts of selected lumber items & provided valued advice & assistance to my wife & I, we are now in our 80's and always enjoy shopping at Home Depot for all home needs in all seasons.
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Recommended
Mar 23, 2023
Great garden section
I went in looking for new plants. They all looked great and employees were friendly. They were watering the plants and garden looked colorful.
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Recommended
Mar 18, 2023
Dominique saved the day!
We could not find what we needed on display. Dominique was polite proffesional and efficient in looking up what we needed and when it was not on the shelf he located the last part and though he had to get a large ladder he quickly got us what we needed.
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Recommended
Mar 16, 2023
Excellent service
The female employee Terri was the one who assisted me and was excellent!
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Recommended
Mar 2, 2023
Great selection and very helpful
Needed to purchase a new kitchen faucet and we were pleased with the selection and pricing. Thanks!
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Recommended
Feb 2, 2023
Great Service
Vivian in Home Cabinets is a true Gem
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Recommended
Jan 28, 2023
Manager on duty was wonderful.
I was in need of outdoor cameras and the manager, Tameka Kyles was incredibly kind. She listened, help me find and decide on which cameras to buy, spent ample time with me, then checked me out herself. Knowing I was upset by a situation I was in only moments before coming to the store, she gave me not 1, but 2 hugs before I left. Tamekas customer service will be the reason I return to this store for anything. 10 stars to her for going above and beyond for a scared customer!
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Jan 19, 2023
Clean store, everyone helpful
When I went in I was greeted by a sales person sorry didn’t get her name but she showed me what I was looking for and told me to ask for Sam he would could help me and he did I’m not to tall and he also helped me a get a lid for a bucket that I couldn’t reach he was very friendly as well
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Recommended
Jan 15, 2023
Terrible experiene
This Home Depot has done it for me. I will never shop there again, nor will I shop at any Home Depot. I had to find everything I needed, no one was around to ask for assistance. There should be a lower rating than poor!
Upon attempting to check out, I received zero help with trying to get my military discount, the only help was an employee telling me it was my responsibility to download an app and scan my ID. Zero customer service, and the minimal help I did get mad me so mad that I will never shop at Home Depot again.
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2 found this review helpful
Jan 10, 2023
Gina embodies Customer Service
I entered the store yesterday not knowing what would happen. My workman, who had picked up an order 2 days prior, had caused a $350 problem. Gina listened and gradually understood. She is kind and solution-oriented. Gina thought and fixed the problem. Her supervisor supported her. I walked out relieved and happy!
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Dec 31, 2022
Nice clean store
Extremely happy with Home Depot
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Recommended
Dec 3, 2022
Friday night water leak
We walked in at 8:30 tonight and we were immediately greeted by Kevin who asked if we needed any help. My husband explained our situation ( water leak in the wall. Copper pipe needing a quick fix with a flex pipe). Kevin took us straight to each part we needed and was so knowledgeable and helpful. He was interrupted by another customer while we were walking to another aisle and he quickly gave that customer exact directions to what he needed. He went above and beyond to help us.
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Recommended
Dec 2, 2022
Carpet scam, bait and switch
Ordered install carpet from Home Depot, selected, carpet pay for measurement, and even made full payment for the install just under $5k. After they took my money, they decided to call and tell me that the carpet was not available, nor any like carpet is available. This was not baseline carpet but rather their branded quality carpet ‘Lifeproof Pet.’ They could have and should have known that the carpet was not available or would not be available, ever before the order was even placed or even multiple times afterwards. Now they just want me to come in and buy an upgraded even more expensive carpet. This sounds like a bait and switch.
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Oct 6, 2022
Women need their own power tools too :-)
Thank you Mark and Brandon for helping me!
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Sep 27, 2022
Above and beyound
It has been a while since I have been back to Home Depot, I went in due to an upcoming hurricane and wanted to get a small grill just in case plus I can use it durring the summers.
Was assisted by an agent from the helpdesk she went above and beyond what I expected. and the Cashier Bri was amazing. If you ever stop in Tallahassee and need something go see Bri.
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Recommended
Sep 12, 2022
Horrible customer service
After 3 months, home depot was unable to get the cabinets I ordered, and no one seemed to care
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Aug 26, 2022
Poor Management Skills & Inventory Location
I came to this store from Dothan, AL to buy a particular Ryobi Battery Powered Zero Turn Mower. I was in the store for over 3 hours trying to make a purchase. The main reason for this is because the associates did not know where the item was, I had to wait 20 minutes for a garden associate to come to the customer service counter, they did not initially know where the accessories were to this item, they did not know where the keys were, a forklift was required and store had only one trained driver who was not on duty and lastly the management staff was not helpful in assisting the associates who were trying to help me.
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Aug 26, 2022
Fantastic Customer Service
Dominick and Tatiana were very helpful. Dominick was patient, knowledgeable and kind while helping me.
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Recommended
Aug 6, 2022
absolutely love this store
Michael and everyone else at the pro desk are always helpful and I enjoy seeing them everyday.
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Recommended
Jul 27, 2022
Great customer service
When I went in the store to pick up my pole saw I had purchased online, I was met by an associate named dallas. She helped me and then recommended I get a different saw to more suit my needs. She helped me switch my purchase to the different saw. She helped me through the whole process and rang it up and sent me on my way. It was a very pleasant and great experience from the associate
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Recommended
Jul 21, 2022
Great service in each department visited
We had excellent service from Kevin in the Mill Dept., Jaewan & John in the Lumber Dept., Tom in the Paint Dept. and Carlos in the Hardware Dept. It was wonderful to deal with so many wonderful Home Depot associates in so many Different departments. Highly recommend this Tallahassee Store.
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Recommended
Jul 16, 2022
Incompetent check out
Spend $500 on a grill. The checkout clerk couldn’t get any information right. I gave her my 3 my email 3 times. Then I gave my phone number 3 times. She just walked away. I had to ask for a manager before I could complete the transaction.
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Jul 14, 2022
Excellent store and employees ready, willing and able to help!
I'm a big fan of HD as the locations provided are very convenient, employees are there to help, checking out is a breeze.