Reviews for Utica, NY #1254

The store was very clean and the staff were friendly and willing too help

I think his name is Corey, he cut my lumber two times so far on the 28th and 4th. I couldn’t ask for better help. His cuts were perfect , and trust me , even with that great saw machine many associates from the blue store have screwed it up. He even reminded me that one board would need to be adjusted for blade space. He was polite and I never felt like I was bothering him. Great associate.

Store was clean and Dave at customer service was very helpful

I shop the store frequently. Staff are always helpful. I recommend the store for your home and hardware needs.

Excellent store. Clean, organized, well stocked and with excellent, friendly and knowledgeable staff. Highly recommend it. M.Perez-Cheron

Store layout is simply and direct & staff customer service is Incredible (lumber & hardware department in particular)! This Home Depot is the only Home Improvement store my family swears by for the last 10 years.

Friendly and helpful staff. Especially Shante.

Stiven Carrasco was so friendly and helpful with my shopping needs.

This store has one of the best tool departments you could visit, with a skilled and friendly staff. After purchasing a Rigid Table saw and seeing the qualilty of the product that will be my choice for tools from now on. The cashier Virginia got two guys to help get the heavy saw and put in my car in less than 10 minutes. To me that is great Customer Service by the employees and Home Depot.

The cashier ricky was very fast an polite checking me out

I think Home Depot is the best hardware store around and i will always do all my shopping there.The people are always helpful and very friendly.

Shante was very helpful and friendly

The manager Liam went above and beyond to provide excellent customer service after I received a damaged on line order that was to be a special Christmas present. He just made my Christmas even better too!! Thank you Liam!!

Very neat and clean store and the employees are extremely helpful and friendly

Buyer Beware. When the sign says "Bulk Price" it rings up the regular price for each. In my case it said buy 5 or more for $13.47 each. They tried charging me the original $14.97 for each. So unless you pay attention there's a good chance you will get ripped off and not get the Bulk Price.

The employee that helped me on the salesfloor made my shopping experience wonderful. He was so helpful and friendly and helped me find the exact Christmas gift I was looking to purchase.

Discovered leak under kitchen sink and tackled it today with amazing help from Rick in the plumbing dept. Rick took the time to piece together all needed parts. Took out the old pipes and replaced then tested, still a leak... Turned out the disposal housing had a hairline crack so back to Depot. Saw Rick and explained where the project stood, he remembered plumbers putty for me. If I put everything back together and had to take it apart because of putty I would have lost it. Thank you Rick!!!

Good products. Good service. Good store.

The managers I dealt we're rude and unknowledgeable. They acted like they didn't want my business. ASM Mike is one of the rudest managers in the store & most incompetent. The Lot attendant would be a better manager.

Nearly always find what I need. Associates are always nice. They are available in case I cannot find something. The store is tidy.

I usually find what I need at Depot. I usually do not need assistance because I go so often I usually know where to find it, The store was clean. The associates are always helpful when I need advice.

The store could not have been more helpful in solving my problem with merchandise I had bought. The service was fast, concise and just what I had hoped for.

As usual I got good service from Rick.

As usual the service was good. I was able to find what I wanted with the help of the associate.

Courtney the cashier was a great help to us thank you Courtney !!

Courtney is a very pleasant girl in the store! Every time my husband and I see her she knows exactly where the things are that we need and also gives us great tips on how to do things and good ideas! We love her personality and she is very professional!! She’s an amazing worker!

WALT in hardware was a super great help to us. He got things done in a professional way. great experience. Also whoever ran the forklift did an excellent job. Everything we needed was in stock. Thanks Walt

With many of the stores in our area closing, it is great to still have our Home Depot close by. I love being able to shop at our Home Depot when I need something and the ease of finding it. The store is always clean and neat and associates are always close by if I need assistance.

I would like to give a very well deserved thank you to Ramon Carrasquillo! He was working at the checkout area the past 2 days when I checked out. On both occasions Ramon was very pleasant and helpful. He asked if I needed any assistance for a comfortable distance and with a pleasant voice and I assume a smile behind his mask. He then approached the checkout and assisted me with my military discount and was very pleasant and respectful both in his demeanor and maintaining a comfortable, non-encroaching distance. I usually do not go out of my way to compliment people for doing their job but Ramon impressed me as a respectful young man.

Excellent customer service throughout the store. Would like to see more products made in the USA. Clean store, employees show care for veterans.