Reviews for Vernon Hills #1938

Very knowledgeable employees and a great customer service!

Recently I attempted to return 2 shower faucet units we had bought online w/ our credit card. We had also used a gift card for part of another item that we kept. Apparently due to the timing of when each item was shipped, we could only receive store credit which was confusing & frustrating. Glenn Larsen, Special Services Supervisor at Vernon Hills, IL store was very professional & pleasant - he stepped in to explain the situation, calmly listened, offered compensation and provided excellent customer service - Kudos Glenn!

Had a great experience at this store recently with a sales associate by the name of Sal. He was incredibly friendly, professional, had great product knowledge and actually took the time to show me how to use the product I was purchasing.

There was someone at the door to help direct me to the product I was looking for and she also found the very person who could help. All of the employees I dealt with were excellent. It was a pleasure to shop there.

Over the last year the customer service at this store has gone from spectacular to nonexistent. Today was our last attempt. My wife and I purchased (84) pieces of 12' long lumber. While we were struggling to load all this onto 2 carts (4) associates walked by and didn't even greet us much less offer any assistance. To make matters worse, after maneuvering those two carts all the way through the store, there were no cashiers at any of the contractor desks or other registers. We ended up in the self check isle...more good times. Just to add the cherry on top, of coarse we got any offer of help to load all of that lumber. I'm just thankful for all of the other home improvement stores in the area. A year ago I would have thought they would never make it but now I'm beginning to think it's Home Depot that may be on the way out.

The Home Depot staff are wonderful and friendly. The people in the rental depart fixed my snow blower. A great experience.

Customer Service was great. Lighting was good. Helped me chose Halogens bulbs, cleaning products, checkout gentleman helped me even this was self service. Kind man just was so happy to help.

This is not my normal HD but they had what I needed. From the salesperson Bill in the grill department, Alex the cashier and Maurice the store manager I received excellent customer service.

This was my favorite store but the last few months their customers service has become impossible to come by. Very disappointed.

Store floor associate not well trained to help customer find products.

Everyone is nice and helpful and answers most questions

I Loved the smile and friendly demeanor from Shelly the manager and Sal in the tool area was such a nice man and explained so much for me to purchase my husband the right gift fast. Thank you Home Depot sal and shelly

Thanks to Rudy at the Pro desk everything went as smooth as glass for this transaction. But not surprised as Rudy ALWAYS gives 100% and is very professional & helpful.

I HAVE BEEN GOING TO THIS STORE FOR YEARS,,, AM A PROPERTY MANAGER FOR RENTALS IN VERNON HILLS ASSOCAITE KACEY WAS A PLEASURE TO WORK WITH AS ARE THE OTHER EMPLOYEES

This store is the best for home products in the area.

Pathetic customer service! You are ignored and belittled. When seeking guidance they either do not know or refer you to online ordering without even checking what type of item you’re asking about. Will not shop here again! Customer service counter is a hang out for the employees standing around ignoring you as a customer service, POOR Customer service and work ethics!

I just want to say a HUGE THANK YOU to Tonya on the great customer service she provided to me on Tuesday 8-25 at about 8:25 pm. I live in the village of Niles & we have 2 Home Depots and neither of them had the screen door I needed, I was told Mt. Prospect had it so I went there and they did not have it either even though it showed they did. So I looked up the Vernon Hills # and Tonya answered the phone, I told her what I needed, the sku # , the model # the size , the color and she said yes the store had it. I told her how far I was driving from & that I was at Mt. Prospect and I was another 25 minutes away from Vernon Hills and that I did not want to drive there for nothing, I asked her to verify it and she walked over and said she was lokking at the door, I asked her if she could save it and that I would give her my credit card to info to pay for it and she said that the door would be up front, I walked in and BAMM it was there, I asked if she was Tonya she said yes, I thanked her many times and told her that she is very professional and she thanked me. The next day I called the store to let her management know about my AWESOME experience with Tonya and I was glad that I was able to speak with Maurice for about 10 minutes and I told him everything and he thanked me for going out of my way to let him know and I asked him to make sure to call her out for going above & beyond. Thank you again Tonya !!!!

Clean store, everything is accessible! Friendly staff

There are other stores in the area with more courteous and attentive staff - I suggest you shop there and let these rude people continue to joke around all day with each other and make the paying customers feel like a bother.

Store clerks are very helpful and accommodating

The staff at this store is excellent. They go out of their way to assist you.

Super helpful staff at the store when I visited today. Maurice was especially kind and helped me get what I needed on 2 occasions. They seem to work well together as a team to help customers. I felt comfortable being in the store....everyone was wearing a mask and being very considerate.

Excellent inventory of products, associates throughout the store helpful and friendly. Lauren at checkout was especially helpful and quick when the store was very busy

reasonable price

Home Depot in Vernon Hills is great. The staff that works there is always helpful! Love the prices and most of our kitchen is from Home Depot! We also bought Trex decking for our outside deck project and everyone at this store went above and beyond to help us out!

Very friendly and helpfully employees working in this store

Lauren H. was extremely helpful and friendly.

Jim Luniewicz cut an acrylic sheet for me... it took so much time and skill and professionalism! He even made handling the monstrous clamp machine, careful measuring, precise scoring, evenly-applied pressure to cleanly cut the acrylic sheet seem interesting and engaging! Fabulous!

Marin at the Pro Desk is such a refreshing breath of fresh air. She's super helpful, professional and a no nonsense POSA with a GREAT sense of humor. A huge benefit is she can actually work any department and really knows the store, plus she brings donuts :) since donut Friday is on temporary hold. Marin thank you for all you do to help the pro.

Be wary - employees at the store are NOT wearing protective face masks and are not being encouraged to wear them. I was told that a more lenient return policy is in effect (180 days) because Home Depot would prefer customers NOT come to the store. When I needed to be directed to where a product might be located, I was told "over there" and given a finger point down an aisle. Very disappointed in Home Depot