Reviews for Vernon Hills #1938

STORE MANAGERS AND EMPLOYEES ALWAYS KIND AND CONSIDERATE, ALL SEEM TO HAVE GREAT ATTITUDES, ALL EASY TO DEAL WITH.

We traveled from WI to find a Husky tool box my husband had to have. We had trouble with other HDs that said it was in stock but then was not. Borneo and his coworkers tracked down the item quickly and efficiently. He got me thru the check out and he and others helped load it. Thank you , you made the process simple and easy!

Since the store is typically very large and I don't have much time to look for things I find it very helpful when your employee not only tells me the aisle and bin but also walks me there, which I don't experience in other stores.

The staff -Walter - helped me to find the product quickly and helped me to open new HD card

The employees are available and helpful to find what you are looking for or give instruction on the products. I came to this store looking for an item that HomeDepot.com said was in stock but was not actually available when I arrived. The salesperson gave me a discounted alternative to help with this inconvenience. Well done Home Depot!

The cashier/Customer Service agent, Maggy (Magdalene), is always very calm, patient, and friendly. She took her time searching for every item I was returning and even used Google for the one without a label. I always get great experience with her; she is a true people's person.

If you have a kitchen remodeling project, you MUST see Billie in the Kitchen Design Center!! She was amazing!! She spent 4 hours with me helping me chose everything that I needed to make our kitchen complete. She was always available to answer my questions and even sent emails asking us how our project was going. She was very knowledgeable and friendly!!

WE NEEDED A FRIDGE. WE FOUND ONE JUST RIGHT. THE STAFF REALLY HELPED ESPECIALLY MAGGIE. SHE TOOK MY WIFE A I TO THE DIFFERENT STATIONS AND DID OUR CHECK OUT AS WELL. SHE WAS TREMENDOUS!!

I do quite a few home improvement projects per year and shop around for the best products and pricing. Home Depot is my favorite home improvement store, especially the Vernon Hills location. The store is clean, employees are nice and helpful, and products are easily located in store after looking them up on the website. I have had wood delivered with no issues. I also order items online for store pickup and I love the new locker pickup system (assuming the items are not too large to fit, of course). And my favorite feature is the self checkout registers so I can get out of the store quickly. Home Depot is the brick and mortar store I visit most frequently and probably always will be.

The service is extremely excellent!

They went out of their way to help me get the specific product I needed. It was a difficult quantity to fulfill given their packaging of a particular product but they made it work out. I didn't have to over buy to get the amount I needed.

This store is typically very unorganized understaffed and offers little knowledge in several departments with my own previous experiences. I won't say you should not shop here but I will avoid frequenting this location unless absolutely necessary.

I am a small business owner and this is my go to improvement store! The staff is very helpful! Tom in Lumber really went out of his way to help me. Thank you!

I received my stove and was told that the next crew would remove and do the install; however, that did not happen. I waited for about an hour then decided to call the store even though it was still within the four hour window of time. I’m glad I did because to my surprise, no one could tell me why the removal or install didn’t happen. The company Home Depot uses to deliver and couldn’t figured out nor could Home Depot. So there’s no accountability at all I was told the best they could do is come back on five days later to do the install and removal I’m so disappointed and unsatisfied Home Depot the customer experience should not end after we leave the store

This store is great! Amazing customer services in all departments. I was helped in a timely manner and was given the best advice to get the job done.

The store looks very clean and organized the personal is very helpful and kind..

I am very much satisfied about the well organized way of items

Its a great place to shop

I ordered a new floor from Home Depot for my basement. First I would like to say that I spent a considerable amount of time at Home Depot to do this. Each time I went I had to wait a very long time to get a sales associate. They are horribly understaffed... but the associates were very helpful and answered all my questions. However, BUYERS BEWARE !!! I was sold a new floor with the promise that the installation would take place within a week... two weeks at most... but the installation is done by a third party... Superior Installations....I left messages for three days before they returned my call, then they told me it was a three week wait to have my floor installed! So although Home Depot did a great job and delivered all the materials to me very quickly after my order... those materials are now sitting in my garage for three weeks! I’m disappointed that it’s going to take this long, and I’m not sure I would order with them again.

Nice clean store.

Fred at service desk was awesome, even though the computer was not co-op, he stuck with it. Thanks Fred. As far as the young lady floating around in shorts, just because you are on a personal call, while in your apron and in the aisle, don't ignore the csr and walk away. I needed assistance, I don't know this store. Not happy with her

All of the staff is sensitive to my needs. Love the dog friendly atmosphere

Excelente service

Hardware department has the best and most helpful employee named Sal. He is polite, friendly, and knowledgeable and is eager to be helpful to his customers.

Huge kudos to the Pro team at this store. Nick was fantastic helping us with a 4th grade school project and went above and beyond to help make the project successful! We never expected the amount and extent of the great service that was provided. Thank you Nick and Home Depot! It was incredibly beneficial!

I spoke with Blythe about purchasing a new air conditioner from Home Depot. She set me up with ARS and the salesman, Nader, came out on Tuesday to explain the systems available. In understandable terms he explained all we needed to know about the compatibility of the new system with our furnace, the efficiency ratings and what to expect on the installation day. We were actually able to have the unit installed the next day!! Bill and Will removed the old system and hauled it away leaving us with our new energy efficient Carrier unit. The installation took about 3 hours, the men took extra care, putting covers on their shoes to prevent tracking dirt in the house. They were all courteous, efficient and knowledgeable about the unit and we couldn't be happier. The NEST will take a bit longer to get use to than our old thermostat but we are up to the challenge. Thank you Home Depot for this happy experience.

Bill in Paint was extremely helpful and kind. We loved working with him! He made our experience great.

Awesome people and great store.

Maryann saved the day with a simple suggestion. I would not have returned.

If you want great help with people who are friendly and thoughtful find MaryAnn and her phone app at Vernon Hills.