Reviews for Glendale Heights #1917

i find this location very easy to shop and very helpful from associates.

We attempted to order chain link fencing from your store, I was met with a total lack of knowledge with regards to ground anchors for the posts. I found these online and had to show the Associate. This individual was completely disinterested, promised to get us a costing and determine if the items could be ordered, yet never came back to us. He could learn a bit from some of your older staff members.

Store was clean and employees were helpful and friendly

Friendly, helpful service!

I was looking for a product to clean my concrete driveway and could not find it. The lady at the service desk looked it up on the computer. The store manger was near by and heard what I was looking for and also look it up on his phone, then took me the location. He also answered my questions on the product. Now that is excellent service!

I'm not usually a Home Depot shopper, but this store may have changed my mind! The folks here were knowledgeable, helpful, friendly and made my life easier. I received assistance in appliances and paint. I looking forward to a new dishwasher on Saturday . I'll be back for paint as soon as I can pick a color.

all good - store has good supply of the things I always need

Great experience from top to bottom in the Appliance Department with the help of Roger Warner. Thanks for being patient with my 85 year old mom who needed a new washer and dryer. A+ experience!

all good

I like the way the store is laid out. All the employees seem very knowledgeable when you ask them questions. I recently purchased a washing machine and had no problems with delivery or installation. Goodbye Sears and Kenmore.

WHEN I ENTERED THE STORE SOMEONE GREETED ME AND ASKED ME IF I NEEDED DIRECTIONS TO A DEPARTMENT. ONCE I ENTERED THE DEPARTMENT I WAS GREETED AND ASKED ME IF I NEEDED HELP. I WAS IN THE APPLIANCE DEPARTMENT AND IN THE PAINT DEPARTMENT AND I MUST TELL YOU THAT THE EMPLOYEES COULDN'T HAVE BEEN ANY NICER AND HELPFUL.

I'm doing lots of home projects so going there multiple times a week - happy with the service ad the stock available.

Overall, the shopping experience was generally a good experience, but I am completely lost when entering a store as vast and with so much to offer as a Home Depot. It's overwhelming so I depend on excellent customer service and am usually in a stupor upon entering so if no one asks if I need help, I generally waste much more time walking around aimlessly figuring out if what I need will be in whatever aisle has been labeled with a general subject. Usually I am wrong in guessing. I only go to Home Depot for a specific product or tool for a specific task I have on hand, so I need help every time to find that tool or product. I got decent help on my last visit, but after being shown the item I needed, the employee instantly walked off to resume work and left me looking at the choices. I wish the employee had asked what my project was to better assist me in choosing the right style of the file I was buying. I also wish the employee followed up with any other projects or tools you need? so that I could reply, YES!, as I need razors, boxcutters, might have known I needed an Allen Wrench set, a socket wrench set, a new Phillips screwdriver, etc...and I would have left the store spending more money and have more much-needed tools for my project at home. Having been an ex-employee of Home Depot, I know follow-up questions help the customer spend more money, get more things they need or did not know they needed, and may offer the customer some insight into the project at hand that the customer was not aware of.

store is great

good store - people nice - very close to our house

Very cold and rainy on April 29th. The store clerks were upbeat and friendly, dispite the weather. Cashier, Rosi, talked me through a credit card application. She explained everything and answered my questions. Being a military veteran is a plus due to your Home Depot generous discount. Thank you for being in business with a large selection, good prices, and knowledgeable staff.

This store is my first choice and enjoy shopping there - the people are helpful and the stock is usually good

Thank you for such great customer service. Very polite and professional

The store was really clean and neat. The employees and the cashier were really helpful too, also there were various types of supplies and tools

all employees at service desk were wonderful in answering all our questions. We really appreciated it and all their help with an item that they did not have in the store at the time and they ordered on line for us.

I always get excellent customer service! They have returns. They have knowledgeable sales associates who are always courteous and friendly!

Very Convenient and Well kept Store. Great Customer Service.

I went to this location because I was moving into the Glendale Heights area. When I rented a van or truck to move my couch, sales associate John Ruiz from Tool Rental came to my rescue and helped me with my move! He was very friendly, professional and completely understanding with my needs. I was able to move smoothly and it was a wonderful experience. THANK YOU JOHN!!!

big store, you will find what you need , but if you will need help you will wait for a very long time before you get assistance

Shopping experience was excellent. I found just what I needed without additional assistance. The store appeared clean and employees were friendly and willing to help.

Store is well organized and very friendly and helpful staff.

Friendly, knowledgeable team. Great job! Made my black Friday shopping experience smooth and stressless.

Every one I encounter in this store is very helpful. I just purchased a new house and spent the month of October running back and forth. I've purchased and returned loads of items and there was never a problem.

Store #1917 is very busy always. I'm pleased to get in and out quickly obtaining the best price and delivery, always!! Out of all the home Depots in Cook, DuPage, Kane, Will counties this one is far the busiest, friendliness and most obliging. The pro Desk professionals know their stuff.

Omar was very helpful and patient with my request.