I can't say enough wonderful things about the Assistant Manager, Susan C. It was truly the best customer service I've ever had in my life... hands down. She was so helpful, kind, professional, and really cared. I'm sure she had a million other things to do, but she was incredibly present with dealing with our issues and finding a solution. It surpassed any experience I've had at Lowes or ANYWHERE. While designing our bathroom, I also had fantastic experiences with Richard V in tile and Julie in customer service. Thank you! It made me a Home Depot shopper for life and I'll definitely continue to visit the Louisville store.