Should I keep my sales receipt?
We recommend always keeping your receipt; information from your receipt will be required when you go online or call to register your Protection Plan or file a claim. Having your sales receipt handy will save time should you ever need to file a claim using your Protection Plan.
How do I file a claim?
Visit the “File & Track a Claim” section above or call 1-800-HOMEDEPOT and we'll give you information and steps to follow to either repair or replace your covered product.
Will my repairs be handled by The Home Depot?
The Home Depot and your plan administrator will locate a service technician in your area from our list of verified and background checked service technicians. Simply visit the “File & Track a Claim” section above or call 1-800-HOMEDEPOT to schedule service under your plan.
What happens if my product needs to be replaced? Should I take it back to the store?
If your covered product needs to be replaced, you are not required to return it to a retail store. Just visit the “File and Track a Claim” section above or call 1-800-HOMEDEPOT to file your claim and we'll be happy to talk with you about our replacement process.
How do I know if I purchased a Repair Plan or a Replacement Plan?
If your product is priced at $300 or more, you have purchased a Repair Plan. For products priced below $300 you purchased a Replacement Plan. Major Appliances have 3 or 5 Year Repair Plans. The Water Heater Plan is a Labor Plan that provides 5 additional years of coverage beyond the manufacturer’s 2-year labor warranty. All Plans begin after the manufacturer’s labor warranty ends. Please refer to the terms and conditions for additional details.
How are the Replacement Plans and the Repair Plans different?
A Replacement Plan covers the replacement of products
priced <$300 in the event the product experiences a covered breakdown which is not concurrently covered under any insurance policy or any other service contract. We may replace your product with a Home Depot eGift card or check for the original purchase price of that product, including taxes, as indicated on your sales receipt.
A Repair Plan, for products priced >$300 (except for Non-Lifetime Water Heaters), covers parts and labor costs to repair your product in the event your product experiences a breakdown which is not concurrently covered under any insurance policy or any other service contract. Non-Lifetime Water Heaters cover labor only an additional 5-years beyond the manufacturer’s 2-year labor warranty. If we determine that we cannot repair your product as specified in the plan, we may replace it with a Home Depot eGift card or check for the original purchase price of the product, including taxes, as indicated on your sales receipt. Non-original manufacturer’s parts may be used for repair of the product if the manufacturer’s parts are unavailable or more costly. Please refer to the terms and conditions for additional details.