#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(636)207-5404
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
13929 Manchester Road
Ballwin, MO 63011
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Customer Store Reviews

  • 4.8 out of 445 reviews
95%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (445)
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Showing 1-30 of 445 reviews
had what I needed. check out was slow and unexperienced.
had what I needed. check out was slow and unexperienced.
by
  • Verified Purchase
  • Recommended
John, at the paint desk, was a wizard at matching colors. He was helpful, friendly, and knowledg...
John, at the paint desk, was a wizard at matching colors. He was helpful, friendly, and knowledgeable. He also kept a great sense of humor while juggling many customers.
by
  • Verified Purchase
  • Recommended
I honestly love coming here for the atmosphere and the staff is always so helpful! They always li...
I honestly love coming here for the atmosphere and the staff is always so helpful! They always listen and guide me in the right direction!
by
  • Verified Purchase
  • Recommended
Love Dennis Great employee
Love Dennis Great employee
by
  • Verified Purchase
  • Recommended
Randy was very helpful in assisting me in locating items. Elaine, the cashier was very friendly a...
Randy was very helpful in assisting me in locating items. Elaine, the cashier was very friendly and knowledgeable about opening a credit card.
by
  • Verified Purchase
  • Recommended
I was very pleased with my visit to your store! He took my cart for me and helped me with everyth...
I was very pleased with my visit to your store! He took my cart for me and helped me with everything I needed. I would have been there a lot longer if it wasn’t for all the help I received from just one person. You should have all your employees do the same. Thank you!!
by
    • Recommended
    The store is always clean and well stocked. I have found that nearly all of your store staff are ...
    The store is always clean and well stocked. I have found that nearly all of your store staff are extremely knowledgeable and willing to assist with my needs and/or problem solving.
    by
    • Verified Purchase
    • Recommended
    The store has what I need and the staff is very helpful
    The store has what I need and the staff is very helpful
    by
    • Verified Purchase
    • Recommended
    Great customer service!!! With friendly assistance found what I needed. love shopping at the Manc...
    Great customer service!!! With friendly assistance found what I needed. love shopping at the Manchester Home Depot.
    by
    • Verified Purchase
    • Recommended
    Friendly Store
    Friendly Store
    by
    • Verified Purchase
    • Recommended
    This store has improved a lot in the last year. It is closest to my home and had caused frustrati...
    This store has improved a lot in the last year. It is closest to my home and had caused frustration over the years, but they are doing something right now! We did a large remodeling project this year and I've been in A LOT! Inventory has been better. The staff that have helped me in multiple areas have been knowledgeable and polite. I am a shopping guru on finding deals--I've shopped the major competitors to find stock and compare price, but found myself coming back to my local store and staff on a lot of my shopping. My opinion of the store has gone up a lot!
    by
    • Verified Purchase
    • Recommended
    ALL THE EMPLOYEES MAKE IT GREAT TO SHOP AT THIS STORE!1
    ALL THE EMPLOYEES MAKE IT GREAT TO SHOP AT THIS STORE!1
    by
    • Verified Purchase
    • Recommended
    Rick in the door department is excellent! Best customer service!
    Rick in the door department is excellent! Best customer service!
    by
    • Verified Purchase
    • Recommended
    The guys at the Pro Desk were a great help today on a deck project. It's the first deck that I'...
    The guys at the Pro Desk were a great help today on a deck project. It's the first deck that I'm building, and the team did a great job of navigating thru the process and putting in the order.
    by
    • Verified Purchase
    • Recommended
    Have found that employee here have gone out of their way to help me
    Have found that employee here have gone out of their way to help me
    by
    • Verified Purchase
    • Recommended
    John Snider, one of the many helpful employees, was very helpful, not only suggesting a better al...
    John Snider, one of the many helpful employees, was very helpful, not only suggesting a better alternative than the one I had in mind but also returned an item that I had taken from another department when we found out what was really helpful in another department. The inventories in this store in the areas I use are usually good. Consistently.
    by
    • Verified Purchase
    • Recommended
    The clerk at the return desk could have been more helpful when seeing a lady carry in a large bul...
    The clerk at the return desk could have been more helpful when seeing a lady carry in a large bulky item to return.
    by
    • Verified Purchase
    Excellent customer service!
    Excellent customer service!
    by
    • Verified Purchase
    • Recommended
    The employees are wonderful here, very knowledgeable, and obviously care about their customers. ...
    The employees are wonderful here, very knowledgeable, and obviously care about their customers. Great shopping experience.
    by
    • Verified Purchase
    • Recommended
    Kathy Stephens in Appliances...returned specifically to see her, based on great experience purcha...
    Kathy Stephens in Appliances...returned specifically to see her, based on great experience purchasing a Dryer from her about 2 months ago. This time bought Washer, Dryer, Refrigerator for another house.
    by
    • Verified Purchase
    • Recommended
    The store is always well stocked, maintained, clean and easy to shop/find what you're looking for...
    The store is always well stocked, maintained, clean and easy to shop/find what you're looking for. The associates are always polite, friendly, courteous, and helpful. They go the extra mile to insure you are completely satisfied before leaving. You will always hear "hello" and "good-bye thanks for shopping with us".
    by
    • Verified Purchase
    • Recommended
    Had great service. Help with where to find item needed. Help with a decision on proper item ne...
    Had great service. Help with where to find item needed. Help with a decision on proper item needed.
    by
    • Verified Purchase
    • Recommended
    Excellent customer service and efficient cashiers!
    Excellent customer service and efficient cashiers!
    by
    • Verified Purchase
    • Recommended
    Eric in flooring/lumber was extremely accommodating and knowledgeable. He worked with me for ove...
    Eric in flooring/lumber was extremely accommodating and knowledgeable. He worked with me for over an hour cutting material to my specifications and I so appreciated all the help.
    by
    • Verified Purchase
    • Recommended
    The staff is friendly and knowledgeable.
    The staff is friendly and knowledgeable.
    by
    • Verified Purchase
    • Recommended
    This store has friendly and knowledgeable staff.
    This store has friendly and knowledgeable staff.
    by
    • Verified Purchase
    • Recommended
    Enjoyed shopping at this store. Staff was friendly and helpful. Our questions were answered com...
    Enjoyed shopping at this store. Staff was friendly and helpful. Our questions were answered completely and the staff person placed our special order very quickly. When we picked up our special order, the staff again was very efficient. We had been looking for a particular storm door and found it here!
    by
    • Verified Purchase
    • Recommended
    Helpful staff; makes good suggestions
    Helpful staff; makes good suggestions
    by
    • Verified Purchase
    • Recommended
    This store is clean, well-stocked, and well-managed. Employees show willingness to help in findin...
    This store is clean, well-stocked, and well-managed. Employees show willingness to help in finding products and are knowledgable about how the products function. They are able to make recommendations depending of how the products are to be used. The employees are well-trained and demonstrate a customer-focused attitude.
    by
    • Verified Purchase
    • Recommended
    I saw online that my local store had an item in stock that I wanted. When I arrived at the store...
    I saw online that my local store had an item in stock that I wanted. When I arrived at the store there were none on the shelves. The friendly staff quickly checked the store inventory and brought me the product I came to buy.
    by
    • Verified Purchase
    • Recommended
    Showing 1-30 of 445 reviews

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