Reviews for N Frisco #6513

We have had great service from this store.

Ms. Caitlyn is an associate at the return counter and has excellent customer service skills.

All was in order and employees were in good moods and helpful!!

I have shopped occasionally in this store. This store is enough for my needs.

This location is very clean and organized. Friendly employees, especially Elyse in the Garden Section.

Very professional, and clean and organized store.

As always the service was great and they had plenty of products on the shelves and it was quick to check out!

Store had good customer service when they first opened. Downhill ever since. Employees don't want to be bothered. They rather be yacking it up with other employees. Its clear management is more concerned about the appearance of the store than helping customers.

The employees are very accommodating, respectful and professional and kind. They usually have the things that I need for my garden. The place is clean. I wish they carry more selection of fruit trees and vegetables plants.

Very friendly support from all employee.

We always enjoy going to Home Depot #6513. They always have what we are in need of at the time. Help is always there for us if we do not know where the product is located. Always a friendly store.

The T111 we need was out of stock. Mallory and Paul in customer service were very helpful and stayed cool under the pressure of computer/printer problems and a line of customers on a holiday weekend. Thanks for your help!

Great store, great employees.

This store is clean and the associates are very friendly and handy.

This store has come a long way and they are staffing the store with knowledgeable associates that take the time to ensure your shopping visit is a success. See Randy at this location as he goes above and beyond with superior customer service. Thanks again Randy.

if every retail company had people like emma providing a great customer experience, it would be tougher to choose where to spend my money. as of now emma makes it easy to choose home depot n. frisco.

The store was clean but carts are not sanitized. Carts should be sanitized before customers pick it up.

If you are a contractor and looking for Prodesk Sales. I highly recommend seeing Mokika for your prodesk sales rep. She knows how to get things done. If you are looking for the "old school" lumber yard feeling, She brings her A-game!

Everyone in Home Depot was very helpful with my purchase, which was a different situation. However, I would like to give a huge shout out to Chase in the Garden Department. He went above and beyond to make my experience at Home Depot a positive one. He searched and searched for the product, found it (which was easier said than done), escorted me to the cashier, and loaded my car. Chase was very courteous and an extremely hard worker. You have a gem on your hands with Chase. The next time I am in the Garden Department, which will be sooner than later with a new patio, I will go straight to Chase.

This is now our "go-to" home depot. We went in for a patio set and Randy helped us out. Everyone we came in contact with at this store was very helpful but Randy went above and beyond. He answered all of our questions, made sure the set we wanted was in stock and put it on the assembly schedule for the very next day. We also asked about string lights and he showed us all of our options. We left the store very pleased. My husband and I both said that was really a great shopping experience and if there were more people like Randy this world would be a much better place. Thank you Randy and all the staff at Frisco HD.

I ordered online for store pickup a Husky tool chest combo that weighed almost 600 pounds and cost almost $1100. The reviews I watched online showed it being sold in 2 separate cardboard boxes, so that is what I expected to put on my trailer when I went to pick it up. When I got there and they took me to see my purchase, the unit was out of the boxes and already assembled on wheels. In addition, it was covered in dust, the back was all scratched up, and it was missing half of the rubber mats for the drawers. I told the employee that I wasn't satisfied with this and asked for one that wasn't already assembled so I could get it home without messing it up. They said that they didn't have any in store that weren't already assembled. I asked if they could order me one, and they told me that they couldn't do that. The employee told me that its one of the flaws in their system. My choices were to take that one, or get a refund. Not sure how someone is supposed to get an almost 600 pound chest from the store to their home without damaging it. I had no choice but to take the refund and leave empty handed. Don't think I will be returning to Home Depot anytime soon.

Randy is awesome and always goes way beyond in customer service! He is positive and made my day on a busy weekend! Kudos to this Home Depot!

Usually have good service but not today. Garden center staff were not helpful, did not provide needed assistance, did not know their product and were all about how important they were and talking to each other. The staff in the rest of the store was helpful as always and provided a good experience. If you want anything from the garden area don't go to this Home Depot! Poor service.

I am very thankful for Monika. I was desperate to find disinfectant wipes to protect my family during the Covid outbreak while I am working in 3 hospitals locally. All stores have been wiped out for weeks, and when my hospital shifts are over, shelves are always empty. Monika bent over backwards to find wipes for me within 24 hours. Thank you Monika! I can sleep a little easier now :)

Always find what I want and like the store because of the service and friendlyness

Store associates are friendly, professional, and always willing to help

Was in the store around 20 minutes, never greeted or offered help with anything.

Everyone in this store is friendly and helpful. They really care about their customers. I only wish they had more employees to help when I need it. It's hard to find someone sometimes. Other than that, I love this store.

Great employees that are always ready to help. I had an urgent need that was time sensitive and Jose was able to assist me in re-keying my front door lock. He was very knowledgeable and identified an issue with the initial lock I had purchased. The issue was quickly resolved. Great experience.

Always has a great selection in the outside shrubs and flowers. They are fresh and ready to plant. Everyone was knowledgeable and helpful on choosing the right product.