#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(303)450-4702
Tool & Truck Rental(303)450-4708
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
16420 Washington Street
Thornton, CO 80023
map pin
map preview
Car with trunk open and appCurbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup

Customer Store Reviews

  • 4.5 out of 350 reviews
90%Of Customers
Recommend This Store
caret
Filter Reviews By:Rating, Profile, Gender, Age (350)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 350 reviews
Fantastic Store!
Every time I frequent this store - which is A LOT - the staff is always friendly and helpful. The store is clean and well stocked! I fully recommend it for everyone!
by
    • Recommended
    Customer Service
    Both associates helped me find and check out with a friendly, knowledgeable, and quick response and attitude!
    by
      • Recommended
      store management
      This store is always well stocked and cuntomer friendly
      by
        Excellent Hardware Store to Shop at
        Many friendly staff and many options available to meet items to review and options to purchase.
        by
          • Recommended
          Very helpful employees
          Every time I go into this Home Depot, I find that the employees are very helpful in helping me find items in the store that I need, Very friendly and customer service oriented.
          by
            • Recommended
            Worst customer ever
            Went to buy a water heater. Two associates walked by without asking if I needed help and the cashier did not ask if I need help getting it loaded into my vehicle Good product bad customer service
            by
              1 found this review helpful
              Employees and Management ISSUES
              Self checkout was manned, but was told by employee that it was under staffed and not helpful.
              by
                Checkout Lines Always Long Here!
                They usually have one self checkout open and one pro checkout line open. If you’re wanting to spend half the day in the Home Depot checkout line and lose work production, this is the place for you! Staff here is always friendly here though. Seems like they just don’t have enough cashier employees.
                by
                  Unfriendly Associates
                  I asked for help and the associates were not helpful or friendly. The associate I spoke with didn’t even stop walking to address me then gave me misinformation.
                  by
                    General Partner
                    I'am happy to shop at your store.
                    by
                      • Recommended
                      Great customer service and sales
                      Bought a a/c unit and n flagstaff, az but didn’t quite work out. Returned it here and bought a larger one without any issues. Oh and they took the garbage after Inset it up in my RV since my a/c unit went out.
                      by
                        • Recommended
                        Love this store
                        Cory and Robin always make me smile while checking out.
                        by
                          • Recommended
                          Great customer service!
                          I moved here 2 months ago and have been going to Home Depot basically 1-2 times a week every week for supplies. At almost every visit there is a cashier named Tori who helps us at checkout. She has gone above and beyond. We really appreciate her kindness and helpfulness. She always has a smile on her face and pays attention to us as customers. that is becoming more rare with younger employees. It is very much appreciated that she has been helpful and friendly to us.
                          by
                            • Recommended
                            Great Customer Service!
                            Kelly Fling in Millworks is great! He helped me with a couple storm doors I purchased. Was very knowledgeable, helpful, and even saved me a little money. His service and help made my day!
                            by
                              • Recommended
                              Best Home depot location
                              North Thornton, CO home depot is the best location in all of Colorado! They always have what I need.
                              by
                                • Recommended
                                Not the best customer service at the store
                                Seems to be like people are overworked and grumpy and don’t really want to make a difference for the customers in the store. They’re just trying to get their paycheck go home.
                                by
                                  It's a great store...well managed and really good people
                                  I like that I get approached with "Hey can I help?" Store is clean, check out is easy and I know the layout like the back of my hand.
                                  by
                                    Friendly Service
                                    We are finishing out our basement so our trips to Home Depot are frequent lately. No matter what we need flooring, bathroom fixtures or tools, we can always find knowledgeable people to help us. Everyone at Home Depot makes you feel like you are their best friend!
                                    by
                                      • Recommended
                                      Great Customer Service
                                      We have purchased many products from Home Depot, including bathroom tiles, refrigerators, dishwashers, lumber, trees, garden supplies, etc. We are pleased with the products and the service. Thank you Thornton Home Depot!
                                      by
                                        • Recommended
                                        Great customer service
                                        Nick in lumber and Cashier Arelly were a great team when I needed drywall. Thanks for the personal attention and for cutting the piece of drywall just right, so I didn't have to!!
                                        by
                                          • Recommended
                                          one 2x4
                                          Just needed one 2x4 and the associate helped me with a discount by finding one with a flaw, he cut it for me and it fit perfectly.
                                          by
                                            • Recommended
                                            Paint Samples were awful
                                            Purchased 4 paint samples 3 of them were just white paint with no color at all and the last one wasn't even close to what we picked out. This has nothing to do with room lighting or daylight changes these samples were just white. terrible experience with Home Depot. What's even worse is these samples are not returnable.
                                            by
                                              Great Store
                                              I come to this store at least once a week. I always have a great experience.
                                              by
                                                • Recommended
                                                Great staff
                                                These employees are amazing! Thanks for the help
                                                by
                                                  • Recommended
                                                  CUSTOMER SERVICE
                                                  IT WAS SO GREAT TO RECEIVE OUTSTANDING CUSTOMER SERVICE!
                                                  by
                                                    • Recommended
                                                    Great people
                                                    Super helpful associates, everyone was kind and courteous.
                                                    by
                                                      • Recommended
                                                      Home Depot is the place to go!
                                                      I like the fact that Home Depot has associates that have ACTUAL working experience in the departments they are located in. We are able to get tips, risk assessments, and possible short cuts to help us with our projects
                                                      by
                                                        • Recommended
                                                        Jared in lumber is extremely helpful and very nice young man also Sydney the cashier is a sweet and amazing young lady
                                                        Am very grateful for the way they treat their customers
                                                        by
                                                          • Recommended
                                                          Love this store
                                                          Always great people Love the Pro desk Ron Alice Jenny Sonja so kind friendly and helpful great place to shop
                                                          by
                                                            • Recommended
                                                            Pleasant experience as always
                                                            Always someone to help with your questions and needs. Everyone seems eager to help with a smile on their face.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 350 reviews

                                                              Nearby Stores

                                                              Find Another Store

                                                              12171 Sheridan Blvd

                                                              Broomfield, CO 80020

                                                              6.93 mi

                                                              Pro Service Desk

                                                              (720)566-2304

                                                              Mon-Sat: 6:00am - 10:00pm

                                                              Sun: 7:00am - 8:00pm

                                                              10003 Grant Street

                                                              Thornton, CO 80229

                                                              7.93 mi

                                                              Tool & Truck Rental

                                                              (303)252-6433

                                                              Pro Service Desk

                                                              (303)252-6400

                                                              Mon-Sat: 6:00am - 10:00pm

                                                              Sun: 7:00am - 8:00pm

                                                              2440 Buckley Road

                                                              Brighton, CO 80601

                                                              10.36 mi

                                                              Tool & Truck Rental

                                                              (303)655-8708

                                                              Pro Service Desk

                                                              (303)655-8702

                                                              Mon-Sat: 6:00am - 10:00pm

                                                              Sun: 7:00am - 8:00pm