Reviews for North Shore #4912

LaQuan from flooring provide me with awesome customer service!!! Thank you LaQuan!

Exciting and clean environment! Very friendly and helpful!

My mom and I went in for thermometers. But noticed her key fob was dead. So we asked an employee for help near the batteries. But she was ignoring us as she was on her CELL PHONE. (Multicolored hair. Older lady. Didn't see name) she was laughing away. So she hung up and my mom asked again. She ignored us and started talking to a coworker passing her. So she then finally comes over with an annoyed look and asked what we needed. Mom said a battery for her fob but asked if she can help in any way to open the fob. She said no you need to pry it open. And she asked if anyone can help with it. She basically said no and walked away. She was extremely rude and unprofessional. Then my mom explains what she needed at the girl at self checkout and she called someone from hardware to open them up for her. He broke both key fobs. Then I go try to find thermometers. I asked two people and they just point at the garden center and tell me there. Which they weren't. The only person who was helpful was the last person I asked where to find these. she was watering flowers and walked with me around the store to find them instead of pointing me in the wrong direction. Every time I come in to this store I always have awful service. this wasn't the first time. We will no longer be coming here anymore.

Only 1 star because it's the lowest available. Hard to maneuver around store. Isles packed with displays. Contractor parking is a joke. It's like the wild west of just parking wherever there is room. Self checkout, really. Put me on payroll and then I will scan my own purchases.

Especially, the flooring depart is joke. The associates are rude and does not believe in customer service. My flooring order experience was horrible.

The credit card readers at this store consistently do not work. Three tries in the chip reader then a swipe. If the process fails, repeat. Extremely annoying and time consuming. I’d recommend not using a CC at this location. The self checkout lanes rarely are ever open nor do they consistently provide convenience. Purchased a product that was obviously used after opening the box. Had to return to repurchase a new item but there was nothing left. Finding an employee for window blind cutting or lumber cutting services was a chore in itself.

this store get the 5 Star...DREAN help me find everything I needed plus she read the box for me also she help me save money by showing me a better value product... she was very very helpful and nice

OVERALL THE STORE IS EASY TO SHOP ,AND IT HAS VERY GOOD EMPLOYEES THAT KNOW THE ANSWERS TO JUST ABOUT EVERYTHING. IF YOU NEED SOMETHING SPECIAL JUST ASK FOR AJ !!! HE KNOWS A LOT !!!!!

Very helpful staffs.

need more cashiers

I love this store. It is now spring, and they have the most beautiful flowers, trees, bushes, vegetables, the works! Makes you wish for a bigger yard. The employees are helpful and sweet.

Great customer service. But needs new self checkout machines.

Quan from the flooring department went above and beyond what was asked of him. He help located the supplies needed, measured and sawed baseboards and loaded the supplied in our car. Thanks for your help Quan!

Employees always friendly and helpful, especially Cheresse and Nate in the tool crib.

Associates are lack of knowledge, very unprofessional, they don't show any respect for customers. You can see how associates are in aisle using cellphones and talking to each others. But if you don't want to waste your time trying to find help just go to hardware and look for Angel, this associate is very professional and effective even if he has other clients, it is worth waiting for him to get good treatment. Store is not clean at all and cashiers are too lazy.

We had a great shopping experience here today, with helpful, knowledgeable employees.

Shawnee in the paint department is a true asset to ur store, is there anything she can't do!? Just an amazing associate! Wonderful sense of humor too! She makes me smile on every visit! A true joy to work with'

Literally, it's a roll of the dice if you will receive good customer service at the service counter. Unless Brian, Karen, or any other management personnel are around at the time, my experience have typically been subpar.

THE CAN USE SOME CLEANING, AND LESS STAFF WALKING AND TELLING THE MANAGERS WHAT THEY ARE NOT GOING TO DO THAT'S VERY SAID, THAT'S BECAUSE MS DAISY, WRIGHT IS CARING EMPLOYEE LOOKS AT SHE CARE FOR JOB AND TE PEOPLE IF YOU HAD MORE PEOPLE LIKE MAYBE YOU COULD GOTTING 5 STAR

Had a wonderful experience with Shawnee from your paint department, very kind and knowledgeable.

Had a really nice experience with Shawnee, showed me everything I needed for my project, it's not everyday I meet such a nice person with a great sense of humor!

GREAT EXPERIENCE IN THE STORE AND RECEIVED EXCEPTIONAL CUSTOMER SERVICE

If you ever shop at this location, please search for Quan if you need help. He is the most helpful and glad to help person tha works there. He will be the only reason you leave the store satisfied!

Always quality products. Hardly nothing is crappy. Hard to find employees to help, and they don't really know anything about construction/remodel. Not a lot of brand variety...maybe to maintain quality...not sure....also, maybe that's why its a little pricier.

good

I appreciate the recent cosmetic updates. It makes navigating the store easier and brightens up the appearance. The shelves are always well stocked. I especially appreciate the service and knowledge of Floyd in plumbing and Jay in hardware. Using each of their recommendations, I was able to complete projects and fix major problems without having to hire contractors. I also appreciate the friendliness and quick service of Kanika at the service desk. She really manages the front desk well.

The customer service was top notch! Mrs. Maxcine and Andre went above and beyond my expectations! I would like to thank their manager too, I do not recall his name, but without his approval they would not have been able to do what they did! I salute you all! Signed: The Woman Veteran that you helped!

Friendly service and went above and beyond to help.

Cristian is very knowledgeable about doors also patient.

I was treated very rudely when there was a problem with my on-line order, and in the end my order was not completed. I have had problems at this store in the past and this was the last straw. I will never shop at this store again. The Home Depot just lost another customer.