Reviews for West Niles #1981

The level of service of the cashier was far below standard. Threw out gift cards that had a balance and stated that the receipt that indicated a balance was an initial balance... Poor training. Had to get a store manager to help determine that there was a balance. At the end did not receive an apology from the clerk. I can understand that mistakes happen. Rather than saying "oops" or saying she's sorry and needed to check something, she wanted to argue with me. Just poor training and focus on customers.

The Home Depot located 8650 Dempster in Niles has a great group of employees. They are always willing to help me whenever I shop there. And they do this consistently! They have plenty of products in stock and a nice selection.What I find especially nice is, if an employee sees you walking around confused (which I do when I shop there) they will stop and ask you if you need help even if it not there section. If its not there area of expertise they will make sure they find someone to help you. The store is clean and I like the new checkout area.

I'm very satisfied with my visit today in the store at Niles !!! Customer service representative and cashier Ronda were extremely helpful and make my visit productive , happy and easy ! I received immediately help and deeply thankful for this people ! They are really professional and provided service beyond my expectations !!!

Excellent customer service.

Customer service training is needed at this location. Some of the cashiers here are extremely rude. I've been to multiple Home Depot stores and other home improvement stores. These cashiers think it's funny to be rude to customer. They just stand there and chit chat.

Employee's were and always are awesome, Carol is always very helpful and has a smile on her face. Just a down to earth group of people. Keep them!!!

Clean, efficient, fast new check out, & decent prices.

Huge 20 out of a possible 10!!!!!

Thank you for your excellent customer Service.

Nice service

Nice help and clean store.

I'm very happy with both your Niles stores, and shop at both of them. Wish I could get a part-time job there to supplement my retirement.

Great service and help from very knowledgeable employees.

Very friendly staff , very helpful people. Thank you .

Carol a cashier was awesome, very friendly, helpful during my shopping experience, don't see that type of service these days but she's a natural. A great person & employee.

Walked in store first time . Asked for help finding a vanity and was directed in the right direction . There I asked a gentlman for assistance and was helped and given options where I then picked out my vanity and faucet . I then purchased a few more items and was taken cared of the lady at register . Finally , as I was walking to my suv another gentleman helped me load up leaving with a verry happy and pleasant feeling . Thank You Home Depot staff and Home Depot for you service .

Very helpful employees who go out of their way to assist kindly and generously!

Great

Wonderful people!!!

Clean. But the floor rugs section needs more stuff and more designs. employees are great

Very good store just not the most convenient for me from my home. I just happened to be in the area.

The are so Nice tank you so much

This store is the nicest one around. Clean, organized, and the staff is friendly and knowledgeable. I especially love the garden department.

Your associate Ken, was knowledgeable, helpful, patient, and was able to answer all our questions. I strongly believe that the reason customers come back is because the services they receive from your associates. In this case KEN did a superb job. Make sure he is acknowledge.

Clean store, helpful employees & fair prices. Can't ask for much more than that.

Just purchased kitchen appliances here. Very friendly staff. Felt like Kerry went above and beyond to help us get the best deal on our purchase.

It is always a smooth trip each and every time I go to Home Depot in Niles. I am familiar with some employees who I see early during the day who are very helpful when I’m getting my day started. I find Petro at the pro desk to be very profesional, efficient, and knowledgeable about store items and has helped me many times with my purchases in choosing what’s best. He is always kind and happy and it makes me feel good when an employee remembers my name. Gives a good feel of community. All employees in stores and repeated customers should have a relationship like that. It’s the ideal thing! Keep up the good work guys!

Great store! A cashier named " ESTER" was off the charts, very helpful, friendly. Nice to go into a store with such nice people.

Needed help in lumber dept and no one came to assist me, very bad service.

The best Home Depot store in Chicago land