Reviews for Elk Grove Village #6701

Excellent customer service Purchased A couple of items had an issue on the return store manager Ryan and Susan return cashier representative were very helpful and gracious in figuring out a solution This Home Depot is usually very well stacked rarely have I encountered anything out of stock If you have questions usually you can find an employee and they will direct you most HD employees will ask you if you need assistance at this store..

employee helped with my purchase.

The 1st and usually the only HD I go to! Laura at Pro Desk is awesome1

I'm writing this because Lukas the cashier was kind, professional and had a great customer service attitude vs one of the other people who was NOT helpful and made me feel like the price problem was my problem. If it wasn't for Lukas I would have left my cart full and left the store. Kudos to Lukas

You cannot go to a home depot and not find the help and assistance you need. Great experience and most knowledgeable staff ever.

Quality in all aspects

This is a great store! I've lived all over Illinois including Chicago Northside, Southside, Evanston, Southern Illinois, Western Burbs, etc.... Have had different experiences at all Home Depots, some good, some bad. I do home renovation and landscaping. There are always things that I need help with regardless of my past experience. One thing I hate about entering a Home Depot is the possibility of not finding HELP for my purchase. Never the case at the Elk Grove Village location. I've been greeted with help and knowledge every time that I enter that store. Now I commit to drive a bit out of the way from my local Home Depot to visit this location BECAUSE I always get the help in finding the product(s) that I need.....and sometimes a better suggestion. I truly appreciate the store. It's well worth the trip.

Staff is always very helpful and friendly. Very clean and organized store.

Great Store - ALWAYS a great shopping experience and RESPECTFUL of Veterans

It’s my first choice!

I love the store we can find everything

NUMEROUS VARIETY OF SELECTIONS TO CHOOSE FROM AND STORE PERSONNEL VERY HELPFUL AND ACCOMMODATING SPENDING MUCH TIME TO HELP IN OUR SELECTION AND PURCHASE.

Loreto in Tools is very helpful and knowledgeable. He found me the right to get my job done and couldn't be happier!

I prefer going to this location the location that is closer to me Isn't always as friendly as the people at this store It's worth driving a little farther for the better service

Customers and/or employees do not wear face coverings ,which leads me to believe that money and profit are all that Home Depot cares about.

Jennifer at checkout was extremely nice awesome service there. She was extremely nice and very happy to help us with our order and application for a credit card. Patient and understanding! Very sweet and kind! Thank you so much Jennifer we will definitely be seeing you soon! Take care and stay safe!

Excellent home improvement store with very knowledgeable associates.

Parveen exceptionally friendly and outgoing!

A great home products & tools shopping experience and the associates are all polite & helpful.

Store is always clean, organized, filled with stock and staff members that are willing to help

If you choose to purchase flooring from Home Depot, hire an installer yourself. The company they use SUCKS(G.S. Flooring). They came out(a crew of 1), pulled our carpet and left...didn't say goodbye, didn't remove the tackboard...just left. A few hours later(after several calls to the company) they called and said that they were not able to do the install because our subfloor wouldn't be able to be leveled. Now we have bare floor and tackboard. We found a local installer that came the next day and it took a crew of 2, 1 1/2 days to complete the install(after I had to remove the tackboard myself). Home Depot refunded the install portion of our bill(with a big smile) but charged us $100 cancellation fee because they couldn't do the install. THEY HAD NO INTENTION OF INSTALLING THE FLOOR THE DAY THEY SHOWED UP. They were there to get the fee for removing the carpet and the "cancellation fee" which totaled @ $500. Not bad for 1 hours work. Meanwhile, we are stuck holding the bag and having to deal with installing our floors ourselves. We like the product but the installation process was a nightmare, I don't recommend it.

I had water leakage from the supply line for a vanity sink. Mike was very polite, professional and courteous. He helped solve my issues.

The service here was terrible. The people at the pro desk were terrible. No wonder they have a rating of 2.5. I wouldn’t even give it that high.

This is our Home Depot go to store. Knowledgable friendly staff. Well stocked store. Competitive prices. Clean store.

Store was clean & organized staff was very friendly & professional .couldnt ask for more.!

Very kind and polite staff. Nice and clean store. Great service experience. I recommended .

The store associates here are SO helpful! They will help you find anything you need, and they will not make you feel like it's a hassle. They are knowledgeable, helpful and friendly. Definitely recommend!

The store has always been helpful and Paulette Layne in Appliances was very helpful.

Clean. Organized...... Helpful employees.

THANK YOU Elk Grove Village IL for keeping us safe during Covid 19. We can always count on you AND your CEOs to take good care of us.. As a Veteran, my spouse is always appreciative of Home Depot's special attention to those who have served in the military. God Bless the local employees in Elk Grove and the Home Depot CEOs/Owners/executives for making sure we are served well in return. It's a great American company and every employee should be proud to work for it.