Reviews for Elk Grove Village #6701

The Elk Grove Village, IL Home Depot is clean, well laid out and well stocked. Every time I go in there the employees are friendly and will greet you and ask if you need any help. When I have needed help, the employee in that department was knowledgeable about that department (example: If I needed help in the plumbing department, the employee not only knew about the items in the department, but about the proper procedures for plumbing repair). Other home improvement stores don't seem to hire people with trade knowledge and only seem interested in selling stock, not helping the customer with the use of the stock items. I prefer Home Depot over the other home improvement stores.

Beware! There’s a Bunch of friendly people working

I may have an issue with the on-line receipt technology. The way it comes up would take 4 pages to print.....and trying modify is extremely time consuming. I am using Vivaldi as a browser.......I thought the convenience of an on-line receipt was a big plus, but at this point it is totally useless for me and I believe there is a remedy..... Regards,

I love Home Depot, I come here every time I need to fix something in my house.

Harry Gallios was very helpful with my new flooring

Vijay met me on check out counter. very helpful person

t They went above & beyond the call of duty Vijay the assoc. Tim the manager .Thank you

Very very good

Atrocious customer service after purchase of major appliance. Unit was delivered with damage that was hidden until prepping for installation. Foam shipping blocks needed to be removed as well as access panel for connections to electric, water supply and drain in order to see the damage. This was not done before delivery driver left as delivery driver would not wait for me to prep for install. I immediately called the store and was told (and I quote) "you need to inspect for ALL damage, even damage you can't see before the delivery service leaves" and "we can't take it back just because you have buyer's remorse." Now this is on me to contact the manufacturer and wait for their response and remedy. Lesson learned about buying anything other than light bulbs from home depot. I fully expect that this review will not be posted.

Store is good for a small one.. Mike in plumbing is fantastic

Employees very friendly, and helpful. Great experience in shopping here.

The store is kept very clean and well stocked. The staff is very friendly and willing to help

I have a choice between a bigger, newer Home Depotnrar me but I and my handyman choose Elk Grove.

I paid 55.00 for inside delivery, but the delivery confirmation stated outside delivery only. the delivery man was by himself and I had to help bring a 50 lb. box into my home. The delivery person was very helpful and I appreciated him help. I'm 73 years old and I thought paying for a service, I should receive that service. I got no satisfaction from Home Depot's customer's affair people.

all ok clean friendly

Salary more to the employees

They do have all most everything I was looking for nearly 20 years and their service for customers have been great. I like this homedepot store.

Great place and wonderful staff.

This store is perfect for whatever you’re looking for. Over the past 10 years, We bought all our major appliances there, special order items as well as total home renovation materials. They always had everything we needed in stock and were very good about communicating with us on our special order items. Employees are very knowledgeable about the items in their departments. Customer service couldn’t be nicer to work with. Top notch in our books!

Great store very helpful staff

The store was easy to find the products and services by the clearly marked aisles. The staff of associates are all very knowledgeable and helpful. They had a good selection of reasonably priced major appliances. We were so pleased with our purchase we didn't even consider shopping elsewhere.

Ryan and Kathy went out of their way to show me different pavers and leveling sand for my project

I had an excellent experience while buying my washer/dryer!

Kathy the check out women was fantastic she went out of her way to check everything I was buying was correct.

The staff here are very friendly and very knowledgeable and helpful. Received very good advice and quick assistance with any questions.

This store has very helpful and friendly employees. Merchandise is well stocked.

Big difference was a great cashier named Eileen. I checked out at the self check and left an item behind. I called over an hour later and she remembered me and went above and beyond to take care of me. Found a solution that did not require me to travel all the way back to the store which was about 50min away from me! No employee really asked if I needed help finding anything when they passed. Sometimes it is annoying anyway but I expect it. Didn't take away from the overall experience though.

Great store....great customer service by team members such as Dharm.

Awesome store with some really nice helpful employees!! I had great experience in the appliance department and will most definitely go back for my next appliance purchase- I also do my other shopping here - love the flower - plants department All around a great neighborhood store

I love that they don't charge shipping for buying appliances. The sales associates are always friendly. The store is well organized.