Reviews for Evanston #1902

I have never been to Evanston IL, USA. I live in Ontario, Canada. Many hundreds of miles Ava’s. Why am I continuing to receive receipts for purchases at that store. This is the 2nd one this month. Is someone steeling my identity and using my credit card? Or alternatively a sleepy clerk typed in the wrong “text to” phone #. Please investigate and let me know what you’ve discovered, so I can contact the Capital One Mastercard fraud centre. Thx

I have generally had a good experience at this Home Depot with all employees, just tonight I had a particularly good interaction with an employee at checkout named LaTanya. She was exceptional In deftly jumping in to help me as a sidled up a cartful of plants to the self-checkout. I felt totally taken care of and twice as confident that I made the right purchases because of her caring assistance. The amount I spent was $276.25 after taxes for plants I regard as personal healthcare.

On a very-very tight timeline for my projects. 3 employees made it lighting fast to accomplish my goals. Randal Marks, (Pro Sales) Lance & Mamma Joy were the best of the best. They helped me and were patient with me. 1st class employees.

Mallory at the pro desk is the best. She’s very professional, efficient, and pays attention to detail. Mallory always gets me checked in and out quickly, as time is money. She does all this while smiling and maintaining a positive attitude.

It can be annoying to have to interrupt your project to run for a few pieces you forgot or suddenly have decided to add, but this Home Depot makes quick work of getting what you need. I am always happy that Home Depot stores are all organized nearly the same way and have great signage because you can navigate the huge space quickly, however this store has extra helpful staff who know where to find every little thing, stop what they're doing to ask how they can help and are in pleasant moods. I prefer this store over others. Lisa was a great cashier and everyone we talked to was helpful. The store is well stocked, well organized and very clean. It was a pleasure to shop here and it's never a wasted stop!

I had a good experience today. I was having trouble locating an item, and one of the associates happily pointed me in the right direction. I was able to find when I needed very quickly. Also, someone asked me how I was doing today, and I told her not very well because I had gotten a divorce, and today was Valentine’s Day. This lovely young lady shared, a story with me that made me feel so much better and brought a tear to my eye. I wish I knew the names of these two ladies because they were both so incredible.

I am done shopping at Home Depot. Self check is the only option. Due to items I was purchasing employees had to come over 3 times to approve the purchase. Just hire people to do the job or give me a 30% discount for doing it myself. I do not work for this company why am I forced to work?

I want to give a shout out for the woman who helped me in the paint department. This was not the first time she has helped me. She was so lovely to work with: kind and caring. She was interested in my project and knowledgeable about what products were needed to get the job done well.

I was at this site and needed to have some plywood custom cut. Kevin came over promptly and did a great job. He was very professional and kind. Jaki at the checkout was very helpful and efficient. I will definitely return to this store when future needs arise.

I'm a regular at this Home Depot store and find it well-stocked with helpful people and generally good prices.

Home Depot lady screamed at me "get in the line XXXXi aint got time for your XXXX", and that's the most offended after shopping at this store in 20 years.

My EXPERIENCE with Associates NIKKI at the Evanston Oakton Street- Anthony Otano as manager, was Excellent. Nikki stuck by my side until I didn't need more of her time. My EXPERIENCE with Nikki also fluttered me with a whirlwind of knowledge, understanding and wisdom in my stressful situation. As a former Manager in the retail field I hoped for an associate like NIKKI who can build loyalty shoppers. PLEASE ELEVATE NIKKI TO A MANAGERIAL STATUS ECT.. with full training.

Thanks so much for your patience and persistence in helping with our complicated return.

The staff is very helpful.

I was very touched that customer service rep Lusane took my problem seriously and worked with me and store managers to find a solution. Please find a way to reward this individual. We need more people like this. Customer satisfaction is the best advertisement complain. I almost never write any reviews but I was so touched by compassion of Lusane that I forced myself to complete this one.

I recently bought a home in the area and have made frequent trips with my husband. The staff have been helpful for every visit and make it easy to find what I'm looking for.

Sandra helped me so much She went about and beyond to make sure my shopping experience was great and that I was aware of the pro service that HD offers. She is always so kind and professional

There was a man named Bryson who helped me in the garden and lead me to lumber and help me throughout that side of the store. It’s good to know there is still hope for the youth.

My purchase this time was a duplication of a purchase made 8 years ago. Not only was I pleased to find it again, but I was happy with the cost. I am always able to find what I want at Home Depot Evanston. Keep up the good work.

A well managed store. Experienced great customer service. Young man on carpets went out of his way to help us - and SO cheerful.

My Sister and I was plant shopping for almost 2hrs at this Store, new plants ,good sales on plants and planters, we had two shopping carts full,$200 ,too many plants to post pics ,great Management here ,thank you, Lisa,Amelio.

Scott is the man he was dope helpful and awesome dude is the man make him manager

Tried to get someone to come out to survey the area of the back of my house where I'm attempting to get a dog door installed. The person said they submitted it, took my money, and then ghosted me. No one ever contacted me, so I reached out to the email provided. That person said there's "no record" of me going there and spending this money but yet the money still came out of my bank account. Do NOT trust these individuals, they are clearly more interested in stealing customers' money than doing actual work.

I recommend going to this Home Depot in the evening - there are plenty of associates to help, relatively fewer customers, and a much more relaxed atmosphere. It makes shopping a pleasure.

I HAVE BEEN SHPPING AT THE EVANSTON STORE FOR OVER 25 YEARS. THE LARGE VARIETY OF PRODUCTS KEEPS ME HAPPY.

They help out well i will shop there again

I have frequented this store for the past several years. I have found some of the best tools and supplies at this location and have this store to thank for basically building our home! I love how controlled the pace of the environment is, how nice the employees are and how HELPFUL they are! Truly one of my favorite locations. If i have to say what this store does that others dont, it is that they care about every customer interaction and they are always stocked with the newest stuff.

They always go out of their way for me when I need to get materials! Efficient help with a smile!

We live about 6 minutes from this store (Thank God!). We have done a number of major projects with this store over the years. If we’ve ever had issues with a product or installers (problems DO happen…and a few have been super frustrating), the store manager has rectified the situation and made it right. The kitchen designer we worked with was phenomenal, and we love our beautiful kitchen (cabinets and stone countertops). Staff are friendly and helpful and it’s always easy to find someone to come assist if needed. We have no complaints-we love our store!!