Reviews for Franklin,TN #734

Everyone was so nice and there were some great people there to assist me

My wife and I were remodeling our personal home, our contractor procured materials from Home Depot. Due to changes in certain designs, we had to return some items back to the store as we did not need them. I go back to store with my credit cards which were used for purchase and stack of receipts. They refused to process the refund and provided me with a toll free number to contact. Later the same day, contractor told my wife about this. She took it upon herself to return to the same store and to return those same items with exact same cards and receipts. She goes to the returns desk, five minutes later - return complete! The only difference - I am a brown man and my wife is a white woman. My contractor told me not to feel bad about the situations and that he has had similar experiences where store employees procrastinate to help him, or they are rude... I do not know that all HD stores have disparity in treatment, but I can ascertain that Franklin HD does. This is second such experience in the store for me which is why I write this review.

We buy deck supplies here.

Cory put in our new water heater! He did a great job .He was very friendly and informative! Great service to our home! The water heater works great!

Every department we have bought something from has been exceptional. Friendly, kind and informative associates. Sean in flooring, Jack in appliances and Michelle in doors are wonderful!!

I Purchased. Carpeting.... No photo or video available

Employees are top notch, and always friendly with willingness to help.

Anna Lise is typical of this store, but exceptional at same time! Super hospitable!

I went to look at rugs. An employee named Marc walked right up and asked if we needed any help; this is so rare these days! Employees tend to avoid making eye contact in hopes that you won’t ask for their assistance in other stores, including other Home Depot locations. Marc pulled 2 rugs from the pile, wrapped them up to keep them clean, and got us a cart to put them in. He was very pleasant and made my experience great.

Jon Marc was super helpful and made my checkout process quick and easy

Lots of work going on at my old house. I would be lost without Home Depot and the amazing people working there! The online ordering is a life saver too!

Benjamin J is a very polite and helpful young man. He helped load my truck with paver stones and it saved me time and my back.

Shannon Blythe and Jack in home appliances are both very knowledgeable and helpful. They will answer all of your question with no regret

I went in to get supplies for my first diy project and had both of my little girls with me. JR Tolley was so helpful, he helped me get all of the supplies I needed and guided me quickly and efficiently. So helpful and kind!

Always stocked with Quality items

Went to the Royal Oaks Home Depot today and had the pleasure of working with Mr. Tony George! He was a blessing to us today. He made shopping easier and more efficient! Job well done.

I have been doing business with home depot since 2001 and Mathew at the Customer Service Desk in Franklin TN is hands-down the best rep I have ever worked with. - Geoff Roesch, Sun Ridge LLC and Roesch GC & Design

Associates are very helpful and friendly. They know the store’s merchandise and can even assist with finding an answer when a customer is not sure what they need to complete projects!

I ordered a backsplash for our kitchen. It was a pleasant experience. Ask for Teresa.

Customer service is generally very poor. This must be a management problem.

This store is convenient to my home, easily accessible on Royal Oaks Blvd. in Franklin, TN. It shares entries with Publix Grocery, so it is an easy two store shop. I feel safe crossing the parking lot on foot, but do not shop at night, so do not know how the lighting is after dark. This is the store I most often use, but also shop in the Cool Springs location. Stores are clean, check out easy for single purchases, cashier friendly (His name is Cameron-a smiling young man with excellent skills dealing with the public).

We find this store much more helpful and knowledgeable than other stores. Matthew and Mark at Customer Service are great. Mark at the checkout is also very helpful, too. And the paint dept folks are great.

I would recommend this store on the basis of an amazing employee of franklin Home Depot her name is Claire and she is really great!!! Thanks Claire for your help today. Our flag is waving on our mailbox now thanks to you!

Very interested & well trained staff ... very impressed w this store

- Fast and reliable service - Well stocked - Many helpful tools and items - Reasonable prices - Good store layout - Helpful employees - Good phone service

The managers at this store go the extra mile to make their customers satisfied.

Always fully stocked and Outstanding staff

Friendly staff that are always willing to help with a smile on their face! Thanks:)

Tops in customer service.

Always helpful and friendly staff!