Reviews for Franklin,TN #734

Brandon “moonshine” provided great customer service he knew exactly where the item I need was.

Great selection, great prices, and great employees

This place is solid.

Many employees not wearing masks or not wearing them properly. Masks also not enforced on customers

I have been shopping at this Franklin HD store since it first opened and my experiences have always been excellent.

The guys in the wood department are super friendly, eager to help, and make things right for you.

Knowledgeable and courteous employees.

Everyone we encountered was so pleasant. Debbie who greeted us was very cheerful and friendly and Tyler went above and beyond to help us find and cut our products, he was very patient and kind! Products were well stocked as well! Such a great experience!!

Very nice employees here. They are always willing to help the customers

Excellent service, great people.

I RECOMMEND THIS STORE IF YOU HAVE DOGS. THE MOST DOG FRIENDLY STORE AROUND. YOU WILL BE GREETED BY DEBBIE THE STORE GREETER. SHE MAKES THE WHOLE VISIT WORTH COMING FOR AND SHE IS VERY KNOWLEDGABLE IF YOU HAVE A QUESTION. MY THERAPY DOG "TUMBLER" LOVES HER AND VERY SAD WHEN WE GO IN AND IT IS DEBBIE'S DAY OFF!!!!!

Absolute worst customer service. They refused to give me cash back on a return so I had to take store credit. When trying to check out with my store credit a few days later, their system couldn't match my card and ID (nobody could tell me why) so I couldn't check out. Then they tried to tell me that my store credit would be on hold for a couple of days and couldn't be used and the "manager" was rude to me like it was my fault not theirs. A 30 minute shopping trip has now turned into a whole fiasco while they try to figure out their own incompetencies. Their "solution" is for me to wait here all day while they figure out what to do. Never ever again will I come back to this store.

Fantastic employees!!

Everything was needed was there

Jack in appliances has provided excellent service. Bought 2 appliances from him in last month. He was outstanding! Ask for Jack if u need help!

Your associate's behavior was offensive and pungent. A few days ago, I had purchased commercial Windex to clean the windows along with other home maintenance items. When I read the instructions, I decided to use power washer instead. As the Windex was $25+, I decided to return it back to the store. When I went to returns desk, the lady looked at me and asked me if I had used the Windex and filled it up with water. I understand her confusion because Windex is blue, but commercial Windex (which coincidentally was stacked in front) is almost clear. At first, I thought she was joking. She proceeded with opening 1 gallon container and smell it. She looks at me and tells me she does not smell anything. I asked her to go get the Windex Commercial cleaner and compare it. She proceeded to ask associates around her if they thought his was Windex. I told her that her behavior was offensive and repulsive. I shop at this store multiple times a month, this behavior is offensive.

I want to give a shout out to employee, Debbie, who was manning the long wait line to get into the store due to the COVID 19 virus. I have to say, I was having an internal bad attitude about the line and while I was in the line, several people voiced their annoyance with the long line. She handled this situation with kindness, humor and was joyful. By the time I got in the store, I no longer had a bad attitude and was much happier.. Debbie was amazing and you should give her a raise!!.

Even during these trying times and waiting in line 6 feet apart, this was truly a positive experience for me. Not only did I purchase some beautiful plants to beautify my yard and brighten my day but I had an exceptional experience at check out. The cashier, Marian was a breath of fresh air. She had a big smile on her face and shared it with everyone in line. My positive encounter with her along with my vibrant flowers made my day a lot better! Thank you Marian, keep smiling!

I was able to talk to a knowable employee over the telephone and buy the dishwasher that met my needs.

The store employees were extremely helpful, especially Ed House in the hardware section. He fixed my wheelchair, when I wasn't able to fix it.

I wanted to take this opportunity to let people know about the outstanding customer service I received today at Store #0734. Home Depot has "stepped up" and responded to the recent tornadoes in Nashville! Today, I needed a generator and went to the Pro-Desk for help. Claire quickly went to her computer and located one in-store and immediately went to locate the product. She quickly recognized me as a Veteran and provided my 10% discount. Claire knew this generator was going to be used for Tornado Victims of Nashville and quickly called the Lot Guys to help get my truck loaded. Claire is the HD Employee of the Day! Thank you Claire for your excellent Customer Service! This is WHY I shop HD!

The Pro Desk people are amazing. James has a great crew and he does a great job with them.

Store was clean and was spoken to by the cashier as I walked in. Associate was helpful, knowledgeable and courteous by helping make a decision regarding a gift for my son. I was thrilled not to have to search for an associate to be helped

I have shopped at home depot for many years and have generally always been satisfied with them when I have left. I came into this store looking to buy a Milwaukee combo kit with a promotion that offered 2 free extra tools with the purchase. I wanted a recipocating saw and a circular saw. Unfortuanley they were out of the circular saws. I got directed to the hardware department supervisor. I explained to him what was going on and i requested that in my experience if they are out of the item you are wanting they will substitute the next best thing to please the customer. The department supervisor was going to honor that request so we took all the mirchandise to the register where mark was going to check me out. So in my head I was super pleased once again with the level of service home depot offers. As we were checking out the department supervisor told Mark to mark the item down to the cost of the one I would get free with the promotion. I then stepped in and said that I was supposed to get it for free because the promotion is to get 2 free tools with the purchase. He then went to the board which states that and came back and acknowledged he made a mistake. The store manager Jayson was roughly 10 feet away doing something else so the department supervisor went to him and requested if they could mark down the cirucular saw where it would be free and evidently he said no. The deparment supervisor then gave me his answer of no. I really didnt appreciate in the fact that the store manager couldnt come and talk to me personally and be very sympathetic to the situation. I felt as though the store manger was aggitated from being bothered at all. The department supervisor mentioned that he could go later to another store and try to pick one up. I left very dissatified with the experience and the lack of representation of home depot core values. I then made an errand across the street and began thinking that i partially understand maybe not taking the whole markdown so I offered a solution. I called back and got ahold of the hardware department supervisor and explained what if I buy the combo kit and get the reciprocating saw that i wanted and another random eligible free tool. Take the free tool and return it for store credit. Get the substituded saw marked down to the same price of the free tool that i got store credit for and get it that way. in that circumstance it would be a $50 markdown vs a $179 markdown. The department supervisor said that it sounded good to him but wanted to transfer me to a manager to make sure. In that process the phone got disconnected. I tried calling back three times with no luck on getting anyone. That made me irriateded because he is the department SUPERVISOR. This is a situation that he could have easily taken care of. So I went back across the street and talked to the cashier Mark who was super helpful and informed me that the hardware department supervisor went to lunch. I then got referred to the ASM Melvin. I tried explaining my whole situation to him and he did not care about trying to help me at all. He tried saying that either it could be mailed or the department supervisor can get one in stock. neither option worked for me because i travel for work and it was my only day home and needed to get a small project done. i didnt have time trying to run across town, wait over an hour for someone else to run and bring one or have one shipped to my house. I tried explaining my other thought process on buying the combo kit, get the 2 free tools and return one for store credit and purchase the substituded marked down saw with that store credit. He did not want to listen to me or try to understand where i was coming from. He offered only those 2 options and that was it. He was very rude and unprofessional and doesnt represent any of the core values from home depot. I told him I was going to contact corportate and he did not care what so ever and walked away and continued on with what he was doing. Ive never seen an associate be so heartless than Melvin and at that point i was at a loss of words. I was on my way out of the door for the very last time in any home depot until Mark stopped me and asked what happend. I explained to him what just happened then the head cashier Krista came up and asked if she could help. I told them both im done with home depot. Ive never been treated with such disrespect. Krista insisted I speak to the other assistant manager JT who came up very professional and wanted to know what happened. I explained to him my whole situation and he was super sypmpthetic and wanted me to show him what i was wanting. He appologized multiple times that the situation made it this far and took care of me. We got the mirchandise and i went back to the register and JT took the full markdown on the saw. Mark, Krista and JT were a blessing to deal with. I was ready to wash my hands of ever doing business with home depot again and those 3 might have saved it. The store manager Jayson needs to learn how to properly take care of a customer and the assistant manager Melvin needs to be fired.

I purchased a clothes dryer which I thought I could pick up at the store and take home. I was told the dryer would have to be delivered and it would take 9 days. After taking off from work on the appointed day, I was told my delivery would not be made due to an earlier delivery issue, and someone would contact me the next morning. After not receiving a call, I phoned the customer service line the next day and was told my delivery would have to be scheduled for a week later which was the earliest possible delivery window. In other words, rather than my delivery being prioritized and scheduled for the next morning, I was sent to end of the delivery queue, even though I did everything I was supposed to do. Also, the customer service center says since Home Depot uses a third party for deliveries, it is not their fault. This is an incredibly poor customer service statement. When a customer makes a purchase from Home Depot, and Home Deport requires the customer to take delivery, then Home Depot should own all aspects of the delivery!!! After all, I did not contract with the delivery company. They were assigned by Home Depot. Someone should explain the legal concept of agency relationship to them. Like it or not, when you make the sale, and you collect the money, you own the customer experience!

Went to store to buy a lawn mower and during checkout the cashier asked if I’d like to get $75 off of this purchase by signing up for a Home Depot credit card. Didn’t need or want their credit card but I did it to get $75 off the purchase of my lawn mower. When I got out the door and checked the receipt I saw they only gave me $25 off for signing up for their credit card. When I brought it back to the cashier and then the service department”s attention, all they would say “sorry, we made a mistake”. How about just keeping your promises?

Professional and helpful employees. Readily available to hunt down the products required.

This Home Depot location is conveniently located and very clean & organized with sufficient product on the shelves.

Ordered some shelf clips online for in-store pickup. Showed 9 available, ready for pickup within 2 hours. Since they weren't available at our local store, we did this & drove to the next town to get them. Rude, uncaring clerk while eating his snack at the counter said "sorry, we can't find 'em. We'll have to refund you." I asked that they order & send to me or I'll pick up later. Response "The computer won't let us order them since they're supposed to be in stock." Bad business. Very unhappy frequent HD customer!!

Avoid this store, it is a disorganized catastrophe.