#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk
Tool & Truck Rental(804)695-3508
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
6921 Walton Lane
Gloucester, VA 23061
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Customer Store Reviews

  • 4.9 out of 476 reviews
96%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (476)
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Showing 1-30 of 476 reviews
Satisfied
Helpful staff, what else can you say.
by
    • Recommended
    Great Service
    Quickly got assistance with our purchase. Employees were pleasant and knowledgeable. We were happy to find a mini refrigerator available and IN STOCK! The store held our purchase up front as we arranged for a friend with a truck to help us get the mini refigerator home.
    by
      • Recommended
      Great service and well stocked
      I love the Gloucester Home Depot. They always have what I need and very friendly!
      by
        • Recommended
        Love our Home Depot
        This store is consistently clean, well organized and the employees are very friendly. It is always an easy experience to go there.
        by
          • Recommended
          Appliance Specialist resides here! Paula Byrd
          Paula was amazing with helping us to weed through all of the details of our appliance purchase. She is very professional and all smiles. Great job Paula!
          by
            • Recommended
            Customer Service
            Today, I traveled an hour to reach Home Depot. Customer service provided by Christian W. in lumbar was exceptional! He was professional, friendly and truly demonstrated his love for his job. This was so refreshing to see. Christian W. is an asset to Home Depot.
            by
              • Recommended
              Always a good experience
              I always find the staff at this store to be friendly and helpful. They make it a pleasure to shop there. The inventory and pricing is also very good.
              by
                • Recommended
                Great service!
                Our refrigerator stopped and we needed another ASAP. Home Depot was able to help us right away. The appliance specialist and manager were exceptional. We will continue to shop at Home Depot.
                by
                  • Recommended
                  The store always has what we're looking for and the staff members are ALWAYS friendly and helpful...
                  The store always has what we're looking for and the staff members are ALWAYS friendly and helpful! We love shopping our Gloucester store!
                  by
                  • Verified Purchase
                  • Recommended
                  1 found this review helpful
                  Need an appliance? Seek Paula Boyd, Home Depot's Appliance Specialist - efficient, knowledgeable,...
                  Need an appliance? Seek Paula Boyd, Home Depot's Appliance Specialist - efficient, knowledgeable, informed, helpful, businesslike professional! The Gloucester Home Depot always seems to hire and maintain great sales staff in all departments. I have never been disappointed in the service I receive at this store.
                  by
                  • Verified Purchase
                  • Recommended
                  1 found this review helpful
                  If you have any paint needs, go see Obi! He always has great advice and is very friendly!
                  If you have any paint needs, go see Obi! He always has great advice and is very friendly!
                  by
                  • Verified Purchase
                  • Recommended
                  1 found this review helpful
                  Very friendly staff at this store.
                  Very friendly staff at this store.
                  by
                  • Verified Purchase
                  • Recommended
                  Service at this location has improved from what it has been in the past. I'm thankful for that.
                  Service at this location has improved from what it has been in the past. I'm thankful for that.
                  by
                  • Verified Purchase
                  • Recommended
                  I can always find all the necessary products here & the staff is so helpful. Gloucester is ju...
                  I can always find all the necessary products here & the staff is so helpful. Gloucester is just so much better to shop in as the people are so helpful 7 pleasant. They built me some beautiful custom cabinets for my remodeled laundry room & it it great looking now! Plus I got to pay it off in installments.
                  by
                  • Verified Purchase
                  • Recommended
                  The staff here are always so helpful. As an art teacher, I often find myself with odd requests, a...
                  The staff here are always so helpful. As an art teacher, I often find myself with odd requests, and a need for creative solutions. The staff always help me find a way to complete my class projects, in addition to the many DIY projects I have going on at home. They also help me keep my purchases and projects within budget, by exploring more economical materials and options.
                  by
                  • Verified Purchase
                  • Recommended
                  The staff. The young man was very busy stocking areas working with another man driving a forklif...
                  The staff. The young man was very busy stocking areas working with another man driving a forklift. However this young man helped us fill our lumber order and then made all the straight cuts. Did not get his name but it was around 5:30 pm yesterday. Also we want to acknowledge Sales Cashier Brook Lynn. She was also very nice and competent. She suggested to my wife and I that we could save 25.00 on our total if I would apply and be approved for a Home Depot card which I did and was approved.
                  by
                  • Verified Purchase
                  • Recommended
                  Holly LaCombe was extremely helpful and patient with us. She explained everything over and over u...
                  Holly LaCombe was extremely helpful and patient with us. She explained everything over and over until we understood the whole cabinet buying process. She is very good at her job. Thank you Holly.
                  by
                  • Verified Purchase
                  • Recommended
                  Employees at this store on average are friendly and helpful!! One employee that we dealt with wen...
                  Employees at this store on average are friendly and helpful!! One employee that we dealt with went above and beyond normal customer service to make sure we were satisfied with the purchase of a new washer and dryer. If you want awesome customer service and support when looking for appliances, ask for Paula Boyd. You will definitely be taken care of. Thank you Paula!!
                  by
                  • Verified Purchase
                  • Recommended
                  The people are nice and store clean and they help you with cutting sheet rock.
                  The people are nice and store clean and they help you with cutting sheet rock.
                  by
                  • Verified Purchase
                  • Recommended
                  The store was well stocked and the employees are very helpful and knowledgeable,
                  The store was well stocked and the employees are very helpful and knowledgeable,
                  by
                  • Verified Purchase
                  • Recommended
                  Home depot compares prices and guarantees lowest prices around and offers 30 days satisfaction on...
                  Home depot compares prices and guarantees lowest prices around and offers 30 days satisfaction on products and 30 day return policy
                  by
                  • Verified Purchase
                  • Recommended
                  This is a very friendly place. Employees always greeted me.
                  This is a very friendly place. Employees always greeted me.
                  by
                  • Verified Purchase
                  • Recommended
                  This store if fantastic but sadly Home Depot has become a puppet of the Left and will only be rec...
                  This store if fantastic but sadly Home Depot has become a puppet of the Left and will only be receiving my future business when absolutely necessary. I've been a loyal customer for many years and it truly saddens me to end this relationship due to a cowardly senior staff.
                  by
                  • Verified Purchase
                  • Recommended
                  EVERYTHING WAS CLEAN AND WELL STOCKED THE EMPLOYEES WERE VERY HELPFUL AND KNOWLEDGEABLE AND WANT...
                  EVERYTHING WAS CLEAN AND WELL STOCKED THE EMPLOYEES WERE VERY HELPFUL AND KNOWLEDGEABLE AND WANTED TO HELP NOT JUST DOING THEIR JOBS LOVE TO COME THERE
                  by
                  • Verified Purchase
                  • Recommended
                  My wife and I had a great experience purchasing a refrigerator at this location. The Sales Associ...
                  My wife and I had a great experience purchasing a refrigerator at this location. The Sales Associates were very friendly and knowledgeable.
                  by
                  • Verified Purchase
                  • Recommended
                  So good to have a Home Depot in Gloucester! It is easy to get to, parking is always available and...
                  So good to have a Home Depot in Gloucester! It is easy to get to, parking is always available and store is well-stocked with items of all kinds for the home and garden.
                  by
                  • Verified Purchase
                  • Recommended
                  The employees are so friendly and are always willing to help you locate anything you are looking ...
                  The employees are so friendly and are always willing to help you locate anything you are looking for. Quantity of stock is always sufficient.
                  by
                  • Verified Purchase
                  • Recommended
                  Poor customer service. The guy who was supposed to come help never did. Instead he left the custo...
                  Poor customer service. The guy who was supposed to come help never did. Instead he left the customer he was with and was supposed to come to us and walked off. We found him at the customer service talking to another female employee. We've been coming here for a long time. I wouldn't return and don't recommend this Home Depot.
                  by
                  • Verified Purchase
                  +The entrance and exit should be in close proximity to lessen the walking distance for customers ...
                  +The entrance and exit should be in close proximity to lessen the walking distance for customers and the contractor service area should be separate for the benefit of the contractors and the general public.
                  by
                    • Recommended
                    Holly was most helpful in the kitchen cabinets and counter top section .
                    Holly was most helpful in the kitchen cabinets and counter top section .
                    by
                    • Verified Purchase
                    • Recommended
                    Showing 1-30 of 476 reviews

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