#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk
Tool & Truck Rental(804)695-3508
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
6921 Walton Lane
Gloucester, VA 23061
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Customer Store Reviews

  • 4.9 out of 476 reviews
96%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (476)
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Showing 1-30 of 476 reviews
Great people! Great help.
Great people! Great help.
by
  • Verified Purchase
  • Recommended
associates are friendly and helpful.
associates are friendly and helpful.
by
  • Verified Purchase
  • Recommended
Super folks & a GREAT store !!
Super folks & a GREAT store !!
by
  • Verified Purchase
  • Recommended
Sales people Rasa and Paula made shopping at Home Depot for a new electric range easy. Knowledgea...
Sales people Rasa and Paula made shopping at Home Depot for a new electric range easy. Knowledgeable and attentive.
by
  • Verified Purchase
  • Recommended
The Gloucester Home Depot met our needs and even went above and beyond. The employees, are amazin...
The Gloucester Home Depot met our needs and even went above and beyond. The employees, are amazing at the customer service desk!! They work hard to fix problems and not leave you in the dust!! Thank you ladies you are amazing!! The store is also well organized even my kids know where things are located.
by
  • Verified Purchase
  • Recommended
Nice friendly and professional employees comes from strong leadership at all levels
Nice friendly and professional employees comes from strong leadership at all levels
by
  • Verified Purchase
  • Recommended
Erika is a super hero. Really. She saw me wandering around like a lost puppy. I didn't know where...
Erika is a super hero. Really. She saw me wandering around like a lost puppy. I didn't know where to go. I just knew that I had to get out. So she caught me and took me by the hand and said the most super hero thing you could say: " Are you ready to check out?" I was. I was so ready. The time had come for me to leave this gigantic maze of toys. She could've just let me wander all the way to the other end. To the dreaded self checkout. But in all seriousness she was great. Dont worry she didnt grab ne by the hand.
by
  • Verified Purchase
  • Recommended
Always have everything I need .. clean store the people who work there are always helpful . I app...
Always have everything I need .. clean store the people who work there are always helpful . I appreciate everyone’s kindness and go above and beyond for me . I like to thank Robin Trevon for all your help today you went above and beyond And I thank you.. Also when I come in to the front desk Denise is always very helpful . Thank you sincerely Nichole ..
by
  • Verified Purchase
  • Recommended
Sara and Brooklyn and Kathy are wonderful and the whole staff is very helpful and kind!
Sara and Brooklyn and Kathy are wonderful and the whole staff is very helpful and kind!
by
  • Verified Purchase
  • Recommended
Good store, the staff is helpful as a rule, with no exceptions I can think of. This is my "go-to"...
Good store, the staff is helpful as a rule, with no exceptions I can think of. This is my "go-to" store in any of my household emergency situations.
by
  • Verified Purchase
  • Recommended
Great!
Great!
by
  • Verified Purchase
  • Recommended
Excellent customer service and Holly assisted me in making the correct product selection. Kudos H...
Excellent customer service and Holly assisted me in making the correct product selection. Kudos Holly!!
by
  • Verified Purchase
  • Recommended
Great store to shop in. Flooring, appliances, kitchen cabinet and counters areas are always know...
Great store to shop in. Flooring, appliances, kitchen cabinet and counters areas are always knowledgeable and helpful. Also the service desk is extremely efficient and can quickly retrieve the on-line orders. Once shopping is completed, they offer and will move and load the order to your vehicle. The staff in this store is great. Very helpful and eager to offer assistance whenever it's needed.
by
  • Verified Purchase
  • Recommended
Denise R. in Customer service went above and beyond in handling transactions for us in establishi...
Denise R. in Customer service went above and beyond in handling transactions for us in establishing a new HD credit card and making our first purchase. She was friendly, efficient and skilled in handling and noticing details. We realized that she hadn't been to lunch yet during her shift and were even more appreciative that she didn't make us feel she was just trying to get her job with us finished so she could rush off. She also answered the phone several times during our time at the counter (part of her job) and was able to direct and help caller as well, doing several things at once. Thanks Denise!
by
  • Verified Purchase
  • Recommended
The experience I had at Home Depot today was extremely helpful.The floor worker was efficient, k...
The experience I had at Home Depot today was extremely helpful.The floor worker was efficient, knowledgeable, and friendly....
by
  • Verified Purchase
  • Recommended
I always use our town home depot, it is clean, has almost all products i am searching for. Associ...
I always use our town home depot, it is clean, has almost all products i am searching for. Associates are always friendly an helpful.
by
  • Verified Purchase
The store was clean and products were arranged conveniently. Personnel was extremely helpful and...
The store was clean and products were arranged conveniently. Personnel was extremely helpful and checkout was fast and easy.
by
  • Verified Purchase
  • Recommended
If you are seeking new appliances this is the best store to check out...they are extremely inform...
If you are seeking new appliances this is the best store to check out...they are extremely informative, go out of their way to help and make sure you are satisfied, all the while taking their time, focusing on you and not trying to hurry you along.
by
  • Verified Purchase
  • Recommended
Great shopping experience. Isaiah and the Customer Service Cashier were helpful, knowledgeable a...
Great shopping experience. Isaiah and the Customer Service Cashier were helpful, knowledgeable and kind. Will definitely shop here again and search out their advice on purchases. Walking through the store, it was well organized, well staffed and everyone was doing something. There was no chaos! I even heard the guys in flooring talking about ideas for storing and displaying the flooring better. They were excited, sharing their ideas, using items they had on hand.
by
  • Verified Purchase
  • Recommended
Almost all of the associates at this location are extremely knowledgeable and helpful.
Almost all of the associates at this location are extremely knowledgeable and helpful.
by
  • Verified Purchase
  • Recommended
The store was very clean and then pull it was very helpful
The store was very clean and then pull it was very helpful
by
  • Verified Purchase
  • Recommended
Good luck trying to get help
Good luck trying to get help
by
  • Verified Purchase
Best customer service ever. No less than 4 or 5 associates asked me if I needed help. The lady at...
Best customer service ever. No less than 4 or 5 associates asked me if I needed help. The lady at check out was very friendly. Even the other customers seemed happy and friendly.
by
  • Verified Purchase
  • Recommended
This store overall has a great reputation in our Community. The Associates are very friendly, ea...
This store overall has a great reputation in our Community. The Associates are very friendly, easy to find and knowledgeable about their area of sales. Store appearance is clean and well stocked. I know of many contractors who will go nowhere else!
by
  • Verified Purchase
  • Recommended
If you ever need help Home Depot is the place to go. The salespeople are knowledgeable. It is n...
If you ever need help Home Depot is the place to go. The salespeople are knowledgeable. It is nice to go to a place where you walk out with the right tools.
by
  • Verified Purchase
  • Recommended
the associates in the paint dept was helpfuland efficient
the associates in the paint dept was helpfuland efficient
by
  • Verified Purchase
  • Recommended
This store has very friendly employees and are happy to find someone to help if they can't addres...
This store has very friendly employees and are happy to find someone to help if they can't address your issue. My return was done easily and quickly and they called someone over to help me locate the right item. Great service.
by
  • Verified Purchase
  • Recommended
Que is an Assistant Manager and he is outstanding!! He knows how to use customer service and alwa...
Que is an Assistant Manager and he is outstanding!! He knows how to use customer service and always goes above and beyond. Jezzie is a cashier and she is excellent. Always greets you with a smile and has outstanding customer service!!
by
  • Verified Purchase
  • Recommended
The store is clean organized and easy to get around with no disruptions.
The store is clean organized and easy to get around with no disruptions.
by
  • Verified Purchase
  • Recommended
Associates are friendly and helpful. Easy location. Denise at the customerservice desk was extrem...
Associates are friendly and helpful. Easy location. Denise at the customerservice desk was extremely knowledgeable - best I have experienced.
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 476 reviews

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