#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(716)483-7004
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
935 Fairmount Avenue
Jamestown, NY 14701
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Customer Store Reviews

  • 4.5 out of 315 reviews
88%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (315)
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Showing 1-30 of 315 reviews
Great customer service
Tom was excellent with finding the product I needed and offered great support during my shopping experience.
by
    • Recommended
    Washerdryer stackable
    Very happy with machine
    by
      • Recommended
      Highly recommend!!
      Always excellent, friendly service at this store! Look for Tom Fenton! He always gives me excellent and friendly help!
      by
        • Recommended
        The only game in town.
        There are some other options, but by and large Home Depot has a monopoly in our area. I go there because the alternatives are 30 minute or more drives. Perhaps it would not make a difference, but maybe competition would cause Home Depot to step up their game. Me and my friends call it Home Disappointment.
        by
          Excellent customer service
          I had a contract work order I needed to fill I couldn’t figure out how to order it and charge to my Home Depot account Cass from customer service went way beyond the norm to help me She took over an hour to work this out Great customer interaction and support They need more employees like this! She deserves a raise!
          by
            • Recommended
            Convenient location!
            I love the location with Wegman's and Target in the same plaza area.
            by
              • Recommended
              Great location for your Building materials needs.
              I bought an electric heater and it works wonderful. Thanks to Tom who helped me selecting this item.
              by
                • Recommended
                Fantastic customer service
                I've visited this Home depot several times in the past month for a project I'm working on. I cannot say enough good about the team of workers here at this location. Its an almost 90s customer service feel. They treat you like you're their one and only>>>,and zero phones out. That's enough to make ya almost pass out....I really love this store.
                by
                  • Recommended
                  Review
                  Most staff are rude and incompetent.
                  by
                    Excellent customer service
                    Bought a refrigerator from Nicholas. He was very polite and knowledgeable and patient.
                    by
                      • Recommended
                      Got our perfect grill
                      We got the Weber spirit 2 burner grill. Just perfect great product details.
                      by
                        So very helpful
                        I was so happy with my experience in your store. The employees were quick to help and answered all my questions.
                        by
                          • Recommended
                          Great shopping experience
                          I have shopped at the store in Jamestown many times and always find what I need thanks to all of the friendly and helpful folks working there.
                          by
                            • Recommended
                            Tom was helpful
                            Tom went above and beyond to find a deck cleaner I was looking for.
                            by
                              • Recommended
                              Best Customer Service Desk
                              Suzanne and April at customer service desk were amazing this past weekend in assisting us to finish my online order and get it scheduled for delivery. I had tried online several times, which I've ordered a lot online, but it would not finish the order. No worries, all the stuff is coming for the new deck this week!
                              by
                                • Recommended
                                Small store needs more items
                                Okay, I recently moved from a more populated place. Having said that, there is a lot of building and remodeling going on around here. I would think the Home Depot would like to cash in on this. I would like to see more tile, flooring and building supplies. There is not a great selection.
                                by
                                  • Recommended
                                  Great staff
                                  Friendly staff that make the trip stress free.
                                  by
                                    • Recommended
                                    Great Store
                                    I am very satisfied with my purchases here and the store is run professionally and overall is a great store for our home improvement needs etc.
                                    by
                                      • Recommended
                                      Horrible customer service
                                      Short and sweet - your customer service SUCKS.
                                      by
                                        Friendly and helpful employees
                                        Very friendly and helpful employees, very knowledgeable in their respective departments.
                                        by
                                          • Recommended
                                          Wonderful Staff
                                          Happy with not only my products and but experience this store brought me.
                                          by
                                            • Recommended
                                            Good customer service
                                            Looking forward to new machines.
                                            by
                                              • Recommended
                                              Jamestown Home Depot
                                              We had recently been in Lakewood and decided to try the Home Depot close by in Jamestown. I was really impressed with how clean the store was. We normally go to Olean, which their store is clean but crowded. I loved the Jamestown store because you could actually take your time and look at things without moving aside for a crowd of people to get by. I'd highly recommend checking it out. We purchased a tree on their Black Friday special. It is beautiful and well worth much more than we paid. Great atmosphere and fantastic products.
                                              by
                                                • Recommended
                                                No customer service
                                                Employees run from woman as though we don’t know what we are looking for.
                                                by
                                                  2X Spray paint
                                                  I have several lawn chairs that looked pretty dreary over the years. I used 2X spray paint for plastic and it brought new life to all of our lawn chairs and trays. I am very pleased with this product.
                                                  by
                                                    • Recommended
                                                    Don't trust online quantities!
                                                    We went to buy paneling, it said there were 115 on hand in our store. There was 1. They could not find the other 114, which was a pallet's worth! We were told..... "....... sorry"
                                                    by
                                                      #1 5 stars
                                                      Never had a dissatisfied moment at At home depot
                                                      by
                                                        • Recommended
                                                        Great customer service
                                                        The paint department has been very helpful to me. The cashiers that watches over the self checkout, specifically Laurie, have been great.
                                                        by
                                                          great place
                                                          Home Depot in Jamestown NY is friendly, VERY helpful, professional, and gives eye contact with a smile.
                                                          by
                                                            • Recommended
                                                            Kitchen counter/ remodeling
                                                            We paid big $$$ for a quality countertop through home depot. They sub out everything to installers. They were late with completion and when finally got to install didn't have all the finished sections with them to top it off because they were short materials they put a huge seam right in the middle of our counter. Ruined the look of our new kitchen. Hone depot's response was its fine and we'll give you $300 off. End of discussion. NEVER BUY from home depot!! Worse decision we've ever made.
                                                            by
                                                              Showing 1-30 of 315 reviews

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