Reviews for Moreno Valley #616

Was told could be done but the rep stepped in and her masterful skills got me out of a pickle

I was happy with my experience buying a washer and dryer with Crystal. She was awesome.

I bought a Rheem 75 gallons water heater and I am happy with my purchased.

I have never had a bad experience at the Home Depot. On this particular day, I visited both the Riverside and Moreno Valley stores in order to purchase supplies, it was raining and one of the clerks assisted me by coming along to my vehicle to load 2 pkgs of 3 cubic ft of garden soil. I am 63 years old and a female, I am pretty tough, but it felt good knowing the clerk offered to assist me with getting this product loaded in my vehicle during the rain.

They don’t validate Credit cards and fraudulent customers are getting away with purchases that they will never have to pay. This is ridiculous and Citi bank Home Depot is no help what so ever

Great store and variety.

Rhonda the manager is very helpful. She helped me with the issue that right time home service Riverside dropped the ball. Right time home service Riverside employees Oscar told me that technician will go to the store pick up the garbage disposal n will do the installation free of charge. That was not the case. The right time manager Jackie said they can pick up I have to pay $75 n the installation is not free. Rhonda spent 1/2 days on the phone finally resolved bc I was able to provide time n minutes on the phone with Oscar which is on recorded line. I requested for written letter from Jackie she can’t provide. Rhonda went ahead typed up a letter indicating approved by Jackie installation is free of charge.

Sylvia and Evie went above and beyond .We will shop at the Moreno Valley store in the future....Super Human Beings work there.Thanks again for your outstanding service.

I bought right before Christmas and my shopping went well. but when I got to my cashier it got even better. Nancy was very professional and very friendly. I definitely think she is a great asset there. Nancy you rock!😁👍hope you have a wonderful Christmas.

I came in to ask where can I go if they accidentally charged me twice for an item and the self check clerk “Mariah” just asked what I needed. Then I asked her again and she said “ not here, go to returns” I was schocked of the way she spoke to me.

I've been shopping 4 to 5 times a day and the Customer service is wonderful

So happy with the flooring I picked out. Even though I had to cancel and reorder different flooring the flooring staff made it easy peesy! Thank you Manny and flooring supervisor for your patience and assistance.

Cashier Rosalyn went out of her way to take care of my return. Rosalyn took a markdown because of the rake that was broken was clearances, Rosalyn offered to take a markdown on the new rake because she couldn't return the broken rake because it was clearance. So i was very impressed with the level of her customer service.

He is very accommodating and hardworker and he takes good care of his custoner's needs

If any of you want a great shopping experience, come to the store. You are greeted with friendly smiles, and great customer service. I won’t shop at any other Home Depot.

i had to find tiles and counter covering , no one could help at the other mo val store. this store is friendlier and more helpful.

Bought kitchen in 2019 counters split in 9 months nobody will get back to me at this store but got paid $10,000 for a kitchen worth 2 cents now

I wish I was able to get the name of the lady at customer service who was able to get another employee to assist a disabled veteran in the parking lot. He was unable to walk and get a motorized cart, he requested us to get him assistance. We were happy to see him riding the aisles within minutes of notifying customer service desk. AndLori the cashier was super friendly.

I buy all my needs at this store

I always get great service.

Very good worker he help me with everything I needed

Very frustrating, the employee did not let me scan my own items during self checkout, she scanned my items for me, she ruined my flowers, made the process difficult, made it slower than it needed to be, I was unable to use my gift card, didn’t wish us a great day and overall a terrible experience. Will no longer come to this location

Always can ask for the personnel to help find what you want. They are very good to help the customers.

I left feeling like a valued customer!!

Most of my shopping list was available. Checkout cashier, Nancy eas very pleasant and easy going. She is a rau of sunshine.

BEST SALES MAN VERY HELPFULL

Love this store normally, but ran into a manager with a bad attitude today. I bought an item that is sold by the foot. On the receipt it says "MAX REFUND VALUE", but when I tried to return it, the assistant had to get the manager because they stated they don't return custom cut items. I never asked for it to be cut, it was a piece on the shelf, plus my receipt says it was returnable. Even though she gave me a refund, she had a serious attitude the entire time. Then barked at me, "for future reference, we don't return custom cut items." I yelled back "agreed!" but I wanted to say so much more! If it's not returnable, the receipt shouldn't say that it is!!!

I love coming to this location I'm a usual shopper here however I never see enough employees it's takes a while to get help sometimes

Staff and management went over and above to help me resolve a tool warranty issue problem that two other stores were not able to come up with a solution for.

Jarrot was very personable. We went in for a $700 dishwasher and left purchasing a $3000 refrigerator and wanting to visit Guam. Jarrot was easy to talk to and offered his assistance before he was asked. He found the answers to our questions and truly made this a pleasant experience. We didn’t leave feeling the buyers remorse that may be commonly associated with swiping for 4K. Give Jarrot a promotion! His manager and the sales associate were also very helpful and polite.