Reviews for North Upland #1083

So, once upon a time, I went to Home Depot in Upland with a newly gifted plant in a vase. I didn’t know what to do. Debby went out of her way to show me HOW to pot a plant, WHAT to buy, potted the plant for me with another associate. (i forgot the other employees name, older sweet and beautiful woman who was in the gardening area late night) They basically gave me a potting Day 1 Class intro in the gardening section of home depot. Thank you Debby!!!

This Home Depot, located at "The Colonies" in N Upland always has plenty of staff on hand so I never have to go searching for an employee to help me. Any question I've ever asked them they always have an answer without having to page someone else. And with a "teamwork" attitude. So it feels like your reaching solutions together. Good customer service is somewhat rare these days. However, this place esteems a higher and most sincere quality of customer service. A positive flow if energy with an exceptional willingness patience and enthusiasm for us.....the customers

Has cool design and light weight driller product. It has full warranty in case of break down. Grips nicely on hands. Very versatile unit.

Lily is amazing. So nice and welcoming

Great customer service. I just wish they had more handicap parking near the entrance and exit doors

My wife and I needed to buy a Xmas tree. Several trees were on display, but there was no tree of the particular size we were looking for on the floor. The assistant readily offered to unpack and set up the size tree we thought we might want. He spent the 5 minutes or so that it took to do that. He remained very friendly and unhurried the whole while. We ended up buying that size tree.

Sandy was very friendly and helped me find the item I was looking for

I went in looking for a tomato plant for my garden and was surprised to see so many options. The tomato plant is thriving in my garden and I can't wait to start eating the crop it produces.

Every time I shop here in Upland I get what I came for and excellent help.

Very helpful staff and a quick and convenient shopping experience!

Gretchen, in the garden department directed me to plants that better suited my project, and in fact were less expensive because they were in disposable pots.

Everyone is always friendly and helpful.

Needed assistance and had asked three people for help. Nobody listens to customer assistance service calls. Rude customer service desk gentleman basically said if nobody is scheduled in that area I cant get help. I'm pretty sure managers are equipped with keys to unlock cages.

Cashier qualin appears to be knowledgeable and garden center I didn’t know the name of the plant I was looking for. I explain to him what I was looking for and and that it deters bugs from your garden, and he knew what I was talking about.

Cashiers are friendly, and willing to help customer.

I always go to this store because it is so close to my home.

I made purchases of a hard to find item. It was on the shelf and Pablo was very helpful and provided some much appreciated insight, which also save me a few bucks.

Alex from the paint department did an outstanding job helping me choose the right color and products to paint my house. Alex was extremely helpful and courteous.

After two separate trips to the store, calling, and chatting online, I couldn't find anyone who could tell me how to remove a pin from a door hinge when a flathead screwdriver and a hammer would not work, even a manager. For a DIY store it is not user friendly.

Of all the HD locations I have been to, the staff here are the most friendly and experienced. A good place to shop, and a great place to learn how to do things better!

I shop here not only because is the closes to me, but the store is very organized and the staff are very helpful.

WAS SOLD A WRONG BATTERY AND CHARGER FOR PRODUCT. NO BOD Y WOULD HELP CORRECT. COMPUTER CLAIMED 8 ON FLOOR. STUCK WITH HEDGER WITHOUT BATTERY

Cindy the Pro Cashier is OUTSTANDING!! Cindy acknowledges us as soon as we walk through the contactors entrance. It seems as though Cindy is always working at Checkout 1. It's like she never takes a day off or a break.. Always at the front of the store between 6a and 2p when we're shopping. Cashier 2 is always a different person morning and afternoon.... Perfect Attendance applause for Cindy is necessary! Cindy is the most professional, patient, quick, efficient, and thorough cashier's that we've ever encountered! She never has trouble identifying nuts, washers, bolts, and other loose single items. Never has trouble removing security wraps on items. No trouble locating the correct upc for items. Other cashier's seem to always have a problem with the checkout process. Cindy has the ability to scan & account for every single item & entertain customers simultaneously, during each checkout! Cindy makes us laugh everytime, it's like free entertainment. Especially when we're having a rough day out in the field/at work! Cindy always thanks us for shopping at the store too! Cindy appreciates our lifelong business. Cindy is INCREDIBLE!!! We appreciate Pro-Cashier Cindy! (Maybe we can catch a photo with her to attach to our post on here for next time!) We live 25 minutes away from this store, but go out of our way to visit North Upland every chance we get! Clean, organized, and employs good people, like Cindy! Thank you, Cindy and Home Depot North Upland!

I enjoy this North Upland location because Cindy the Pro-Cashier and Steve from Electrical are customer service savvy! My husband is a General Contractor, and sometimes I get sent to decipher and gather material alone. They're patient, helpful, and always have great attitudes! Cindy the Pro-Cashier greets on arrival, this doesn't happen at most hardware stores! Steve from Electrical suggests and finds alternatives when items are out of stock! Steve shows interest in residential and commercial products and is quite knowledgeable when it comes to utilizing and locating certain items/tools/etc. Upon checkout Cindy acknowledges all customers in line, and can small talk about everything! Cindy enters Pro account information quick and efficiently, as well! I get a good laugh in (Thanks to Cindy) before I have to return to the jobsite! I look forward to shopping at the Home Depot in North Upland for the helping hand that I recieve from Cindy and Steve! Furthermore, I like how HD took my advice on locking items up. I noticed tools get walked to the front for checkout. I think it's in the best interests of the Customers, Employees, & Company. It'll keep second-hand consumer costs down! Provides a safer working and shopping environment! Good people like Cindy, Steve, and customers shouldn't be collateral damage to thievery (stealing should be intolerable). The employees that just hang around in the aisles should be held accountable to pay attention & work. This is why the employee should carry the item to the front of the store from lock box/cage idea works! Thievery is unacceptable, and good guys don't enable the bad guys!

If it wasn’t for Cindy I would have rated this store very bad, it took almost 15 minutes to get an employee to cut 3 pieces of baseboard. I had a contractor waiting for me at home and I really needed to get this in a hurry. If it wasn’t for Cindy’s warm personality and helpfulness I would have absolutely rated the store badly. Cindy is your clutch employee, she covered for a bad store experience!

Each time I shop at Home Depot North Upland, the staff are very helpful and often conversational. It’s like the friendliest home improvement store in Upland! Thanks for being so great!

Everyone here treats as a neighbor and you'll leave with smile on your face. They're happy to help. And they have what you need!

I only shop and Home Depot as I stated in my survey and I try to move every customer that I have to Home Depot’s and away from other home-improvement stores I told them to demand excellence no less that’s how we keep HomeDepot at the top

We have purchased All of our major appliances from the Upland 19th street store over the past several years. Great prices, excellent customer service too.

It’s my neighborhood store and it’s the most organized and clean Home Depot in the area